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ARCHIVED – Glossary – Funding guidelines for call for proposals (CFP) 2024

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Note: The glossary provides explanations for different words we use online. These are not legal definitions.

Note: The glossary provides explanations for different words we use online. These are not legal definitions.

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Assessor certification
Certification to demonstrate the completion of the necessary training to administer IRCC developed assessment tools.
Barriers
Factors in a person’s environment that, through their absence or presence, limit access and participation. This can take many forms (physical, linguistic, geographic, economic, social, systemic), and individuals often experience more than one barrier at a time.
Best practice
An intervention, program, or initiative that has, through multiple implementations, demonstrated: high impact (positive changes related to the desired goals); high adaptability (successful adaptation and transferability to different settings); and high quality of evidence (excellent quality of research/evaluation methodology, confirming the intervention’s high impact and adaptability evidence).
Blended visa office referred (BVOR) refugee
A person who is determined as a refugee for resettlement by the United Nations High Commissioner for Refugees (UNHCR) and who are matched with a private sponsor(s) in Canada through the Blended Visa Office-Referred (BVOR) program. Note: The province of Québec does not have the BVOR program.
ʺBy and forʺ francophones
In the context of IRCC’s settlement service delivery, the concept of "by and for" Francophones entails that services are delivered in French by Francophone service provider organizations for French-speaking newcomers. Francophone service providers are able to adapt their services to best respond to the needs of clients in a minority setting.
Capacity building
Investment in the effectiveness and sustainability of an organization, community, or sector which strengthens its ability to deliver on its mandate and to have a positive impact on the lives of Settlement Program newcomer clients. This can involve improving existing systems, structures, or processes to enhance operations, services or products for increased success in the Settlement Sector and on newcomer client outcomes.
Client capacity
In the context of Case Management services, this refers to client’s ability to gain greater independence to access services through case management. This support involves a number of activities including: a comprehensive needs and assets assessment and settlement plan supported by coordinated referrals to settlement and community services, regular check-ins and monitoring as well as the provision of personalized and intensive supports, as required.
Community of practice

This term can refer to one of two things:

  1. A group of people or organizations that share a common concern, a set of problems, or an interest in a topic and who come together to fulfill both individual and group objectives. Meetings between its members may be regularly held and other mechanisms can be used to share and discuss knowledge, lessons learned and best practices to increase innovation and foster sectoral partnerships. Such entities may also function like working groups to carry out tasks and complete projects involving an entire sector or region with multiple partners.
  2. In the context of Needs and Assets Assessment and Referrals Services (NAARS), it represents all organizations with a vested interest in ensuring that newcomers have adequate access to NAARS as it pertains to connecting eligible clients to settlement services in the community. This can include NAARS provider organizations, IRCC-funded settlement service provider organizations, non-IRCC funded settlement service provider organizations, the Local Immigration Partnership, Francophone service provider organizations, resettlement provider organizations, SWIS-TEE provider organizations, as well as local partners from such sectors as settlement, health, education, social and community services, and representatives of the private sector. The group may be expanded upon depending on the amount of infrastructure and services available to eligible clients within the ‘zone’. Its purpose is to share knowledge, information, and best practices to facilitate adequate access to NAARS for newcomers, for sufficient and appropriate connections to settlement services in the community to be made, and a path forward collectively determined for the selection and transition to a Dedicated NAARS Service Provider (DNS).
Coordination
The act and process of organizing amongst various actors who are involved, directly or indirectly, in the development or delivery of settlement services to newcomers (e.g. settlement provider organizations, researchers and academics, employers and private institutions, government bodies, community organizations, schools, practitioners, etc.). It enables various actors to come together and work efficiently and effectively for the overarching purpose of enhancing the delivery of settlement services to newcomer clients.
Culturally appropriate
That which is affirming of culturally diverse individuals, families, and communities in a respectful and effective manner, including through supports, services, programming and resources that are inclusive of race, ethnicity, language, cultural background, religion, immigration status, sex and gender.
Cybersecurity
The body of technologies, processes, practices and response and mitigation measures designed to protect electronic information and information infrastructure from mischief, unauthorized use, or disruption.
Dedicated NAARS service provider (DNS)
A single, independent Settlement Provider Organization (SPO), which solely provides Needs and Assets Assessment and Referrals Services (NAARS) within a designated zone and works as a ‘broker’ between newcomers and service providers within the community and designated zone. This particular SPO provides referrals to connect newcomers with IRCC-funded and Non-IRCC-funded services offered at cooperating organizations, while considering fairness, eligibility, organizational mandates, and the clients’ unique needs and realities.
Digital communication platform
Internet-based tools through which a message is transmitted electronically to individuals or an audience. They include, but are not limited to, email, text messaging or social media.
Digital literacy
The ability to use technology or the internet in the most appropriate way for personal or professional purposes (e.g. knowing appropriate use of social media).
Digital messaging
Refers to communication transmitted electronically through a variety of mediums including, but not limited to, electronic mail, text message, instant message, social media, or any digital communication platform.
Digital skills
The ability to use digital technologies or the internet to find or create information and communicate, in order to deliver or access IRCC-funded digital settlement services.
Direct services
Services delivered by organizations to eligible clients to help them meet their settlement needs.
Diversity
The variety of individual demographic characteristics within an organization, group or society. Diversity is expressed through factors such as culture, ethnicity, religion, sex, gender, sexual orientation, age, language, education, ability, family status or socioeconomic status.
Elder/Knowledge keeper

Refers to an Indigenous person who has a deep expertise and knowledge of intellectual traditions, worldviews and laws in Indigenous communities.

The term “Elder” is an individual, recognized by their community because of the spiritual and cultural knowledge that they hold. The term is used as a reflection of the individuals’ knowledge and awareness of culture and societal values (past/present).

Note: Elders are not defined by age, and some can be relatively young. Not all communities refer to their Elders as Knowledge Keepers, just as not all Knowledge Keepers are referred to as Elders.

Eligible client

Persons who meet the eligibility criteria to receive IRCC funded settlement services as per the IRCC Settlement Program Terms and Conditions.

Equity

The principle of considering people's unique experiences and differing situations, and ensuring they have access to the resources and opportunities that are necessary for them to attain just outcomes. Equity aims to eliminate disparities and disproportions that are rooted in historical and contemporary injustices and oppression.

Equity-deserving organization

Organizations that represent equity-deserving persons at multiple levels, including at their executive and board of director levels, or are mandated to serve equity-deserving persons, including women, youth, 2SLGBTQI+ populations, racialized newcomers, seniors, and persons with disabilities.

Equity-deserving population
A group of people who, because of systemic discrimination, face barriers that prevent them from having the same access to the resources and opportunities that are available to other members of society, and that are necessary for them to attain just outcomes.
Final destination
A Resettlement Assistance Program (RAP) receiving community where a refugee has been matched and is intended to live in Canada. Resettled refugees might be resettled to one of a number of Canadian communities.
Final report
In the context of the Service Delivery Improvement (SDI) stream, this is a project summary developed and provided by the funding recipient, describing project's outcomes, challenges and successes. This report incorporates insights provided in the project evaluation along with any material deemed relevant by the funding recipient, and includes an updated cost-benefit analysis.
Francophone minority community (FMC)
In the context of Francophone immigration, this is a community that is built around francophone institutions (physical structures such as Francophone schools, including French immersion schools, as well as networks) opened to receiving, integrating and retaining French-speaking, bilingual or allophone newcomers who are likely to support the development and vitality of the francophone population using those institutions.
Francophone organization
An organization whose mandate, or part of it, includes serving the interest of the Francophone community in a given region and the organization serves more than 50% of its clients or target groups in French.
French-speaking newcomers
French-speaking immigrants (including refugees) for whom French is the first official language of usage. Not all French-speaking newcomers are eligible IRCC Settlement Program clients.
Funded applicants
One who successfully applies for and receives IRCC funding to deliver settlement services to eligible clients under IRCC’s Settlement Program.
Gender-based Analysis Plus (GBA Plus)
An analytical approach used to assess the potential effects that policies, programs and initiatives may have on diverse groups of people. See GBA Plus for more details.
Gender sensitive
Attempt to redress existing gender inequalities. Refers to understanding and taking account of the societal and cultural factors involved in gender-based exclusion and discrimination in the most diverse spheres of public and private life.
Government Assisted Refugee (GAR)
A person who is outside Canada and has been determined to be a Convention refugee and who receives financial and other support from the Government of Canada or Province of Quebec for up to one year after their arrival in Canada. GARs are selected from applicants referred by the United Nations High Commissioner for Refugees (UNHCR) and other referral organizations.
Hybrid service delivery
Hybrid (or blended) services can be any combination of in-person, high-tech remote and low-tech remote formats. For the purposes of tracking and reporting, hybrid is not treated as a distinct format but rather as a combination of these service formats.
Immediate outcomes
A statement that identifies desired changes in the knowledge, skills, or attitudes of participants/ beneficiaries based on completed project activities and outputs. Achievement of immediate outcomes will lead to achievement of intermediate outcomes.
Immigrant Employment Council (IEC)
IEC is a non-profit organization that delivers services and provides tools and resources to employers in support of newcomer employment through engagement, support in hiring and retaining newcomers to and capacity building to foster partnerships with employers as active partners in settlement.
Indigenous peoples
A collective name for the original peoples of North America and their descendants. Often, "Aboriginal peoples" is also used. The Canadian Constitution recognizes 3 groups of Aboriginal peoples: Indians (more commonly referred to as First Nations), Inuit and Métis. These are 3 distinct peoples with unique histories, languages, cultural practices and spiritual beliefs. Glossary terms for group identifiers will vary depending on the collective peoples and their desire to adopt certain wording to represent themselves. Indigenous peoples is considered to be an inclusive term to describe the diversity of First Peoples.
Indirect services
Services which complement direct settlement services by promoting capacity-building, coordination and standardization across the Settlement Program to optimize client outcomes.
Innovative approach
The implementation of new or advanced approaches used to address a problem or to improve upon an existing process. In the context of the Service Delivery Improvement (SDI), innovation is viewed from both an effectiveness and efficiency perspective, with a focus on rigorous testing and research.
Intercultural competency
Ability to understand and respect each other across all types of cultural barriers. Intercultural Competency Training (ICT) provides people with the skills and knowledge to work and relate effectively across cultures. The training provides opportunities for people to recognize their own culture, to learn about the newcomer experience, and to learn how to work with and manage diverse teams.
Intercultural exchange
A process of sharing and learning about different cultures to foster understanding and respect. The mutual exchange of ideas and information may happen between clients originating from various countries around the world or with established community members (or both).
Intermediary model
An approach where funding is provided to a trusted organization(s) that redistributes funding to other organizations in support of the delivery of settlement or resettlement services.
Intersectionality
Acknowledges the ways in which people's lives are shaped by their multiple and overlapping identities and social locations, which, together, can produce a unique and distinct experience for that individual or group, for example, creating additional barriers or opportunities.
In-person service delivery
Any service that is being offered face to face in a physical location.
Learning management system
A software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, materials or learning and development programs.
Literacy learners
An English as a Second Language (ESL) or French as a Second Language (FSL) literacy learner is anyone in an English or French language program who also has literacy needs. These literacy learners have often had an interrupted formal education before coming to Canada and are not fully literate in any language. Literacy learners are sometimes defined as pre-literate (which describes people who live in an oral culture and who speak a first language that does not have a written form), non-literate (which describes people who do not read or write but live in a literate society), and semi-literate (which describes people who have some reading and writing skills in their first language but are not fully literate).
Local networks
A set of contacts and relationships that allow newcomer clients to establish social and professional connections within their community and support their settlement goals and lead to mutually-beneficial relationships.
Local non-settlement partners
Actors who operate in a local context and who are either directly or indirectly involved in servicing newcomers in their community as a part of their work mandate. This can include municipalities or other levels of government, settlement provider organizations, school boards, health centers and networks, etc.
Logic model
A diagram illustrating the causal or logical relationships between inputs, activities, outputs and the immediate, intermediate and ultimate outcomes of a given project, policy or program.
Memorandum of understanding (MOU)
A written agreement between two or more parties which articulates the terms and conditions of a particular service relationship. MOUs are non-contractual, non-legally binding or enforceable record of understanding between parties in which each party states its intention to pursue a common goal.
Mental health
The state of psychological and emotional well-being that enables people to cope with the stresses of life, realize their abilities, learn well and work well, and contribute to their community.
Mentorship
A relationship or arrangement between two or more parties (e.g. organizations, governments, individuals) wherein at least one party typically holds more experience or expertise in a given area in which they have committed to giving advice or professional development support for other parties. The advice or professional development support should be given and received for the overarching purpose of improving or advancing the settlement and integration outcomes of newcomer clients.
NAARS zone
In the context of Needs and Assets Assessment and Referrals Services (NAARS), this is a geographic area with a flexible boundary that is to be determined by IRCC through consultations. The zone encapsulates the infrastructure and services that eligible clients may seek to access to help them on their settlement journey in Canada within a: city, town, village, municipality, community, or other localized area with a population of < 50,000 people; a Census Metropolitan Area (CMA) or Province with a medium-sized population between 50,000 and 500,000 people; or, a subdivision of a large CMA of 500,000+ people.
National Local Immigration Partnership (LIP) Secretariat
A coordinating body and function for Local Immigration Partnerships (LIPs) whose mandate is to improve the efficacy of LIPs and Zonal Immigration Partnerships (ZIPs).
National Network on Employer Engagement
A collaborative body, comprised of regional Immigration Employment Councils (IECs) across Canada, whose goal is to build effective and productive partnerships and solutions by serving as a resource hub for employers. Its aim is to significantly improve labour market outcomes for immigrants and support a stronger Canadian economy.
National Pre-arrival services coordinating body
A service provider organization funded by IRCC to perform a Secretariat function and facilitate consultations within the Settlement sector, coordinate efforts of primarily IRCC-funded organizations, and foster learning, exchange and alignment of programming among IRCC-funded organizations delivering pre-arrival services.
Newcomers
People who have recently arrived in Canada and are in the process of integrating/settling. The term ‘recently’ is an intentionally ambiguous term, as the period of time that it takes a newcomer to settle/integrate into Canadian life varies according to their unique circumstances. Not all newcomers are eligible IRCC Settlement Program clients.
Newcomer retention
Refers to the percentage of newcomers who remain within a geographical region for a certain period of time. This process implies an active effort on the part of both the newcomer and the local community to support the newcomer’s integration.
Official languages
The official languages of Canada are English and French, which have equality of status and equal rights and privileges when used in the institutions of Parliament and in the government of Canada.
Online and digital (high-tech) service delivery

A service provided through a web-based platform, application or software that is accessed on a computer, mobile phone or tablet; this can be staff-led or self-directed (i.e. a high tech form of remote services). Online/Digital service delivery can be conducted in two ways:

  1. Staff-led Online (i.e. Synchronous): A high-tech service provided by a settlement provider organization’s representative (employee, volunteer, or teacher) (e.g. live webinars via web-conferencing platforms); or
  2. Self-directed Online (i.e. Asynchronous): A high-tech service provided online without the participation of a teacher or a settlement provider organization’s staff member (e.g. on-demand modules, recorded videos).
Organizational capacity
The extent to which organizations can carry out their projects effectively to advance their objectives and improve performance (including larger project scale, larger audience reach and larger project impact).
Partnership
A professional relationship or arrangement between two or more parties (e.g. organizations, governments, institutions) wherein the parties agree to cooperate and advance their mutual interests for the overarching purpose of improving and advancing their contributions to the settlement and integration outcomes of newcomer clients. Parties involved in partnerships provide mutual support, care and value to one another.
Peer leaders
Established immigrant students who have experienced many of the same challenges and barriers as students coming into the school system, and act as positive role models.
Performance evaluation
The procedure of conducting an analysis on a given project/organization’s successes based on the evidence gathered through performance measurement.
Performance indicator

A statement to identify ways of measuring the change/progress towards outcomes:

  • Quantitative: Numerical, collected through questionnaires, surveys, or databases.
  • Qualitative: Used to find themes or patterns; collected through interviews, observations, focus groups.
Performance measurement
The systematic gathering of evidence in relation to a defined set of indicators/measures.
Performance measurement framework (PMF)
A set of guidelines that outline an approach for systematically collecting, analyzing and reporting on the performance of a project and its achievement of results. A Performance Measurement Framework (PMF) will enable the project holder to improve their ability to plan, manage and measure performance through the development and use of performance indicators, baselines, outcome targets and timeframes for activity delivery and measurement.
Performance target
A specific value of the indicator, which the project is aiming to reach or surpass. One target per indicator is necessary but if different populations participate in the activity, targets for each population may be different.
Pilot project
For the purpose of the Settlement Program Call for Proposals (CFP) 2024, pilot projects funded under Service Delivery Improvement (SDI) stream are large-scale projects that will further test promising practices or concepts identified through previous SDI Expression of Interest (EOI) processes. Pilot projects will evaluate the feasibility and cost-benefit of an intervention to assess its viability for future integration into the broader Settlement Program.
Portfolio-based language assessment (PBLA)
A teacher-based approach to assessment in language training programs based on the Canadian Language Benchmarks. Portfolio-based language assessment engages adult ESL (English as a Second Language)/EAL (English as an Additional Language) teachers and students in dialogue to tell the story of the student’s journey in learning English and meeting their personal goals.
Port of entry (POE)
A place where a person may seek entry into Canada, such as an airport, land or marine border crossing.
Priorities
Program enhancements, specialized services or niche areas in which Immigration, Refugees and Citizenship Canada (IRCC) would like to see expansion, customization or a particular focus, in response to emerging or specific client needs or ministerial and departmental priorities. Priorities are determined on extensive consultations with partners and evidence bases.
Privately Sponsored Refugee (PSR)
A person outside Canada who has been determined to be a Convention refugee or member of the Country of Asylum class and who receives financial and other support from a private sponsor for one year after their arrival in Canada. Private sponsors are Sponsorship Agreement Holders (SAHs), Groups of Five or Community Sponsors.
Project evaluation
A document that depicts the systematic and objective assessment of an ongoing or completed project. It is to determine the relevance and level of achievement of a project’s objectives and outcomes, effectiveness and efficiency, including a cost-benefit analysis, impact, viability and sustainability.
Project-level learning report (PLLR)
A Service Delivery Improvement (SDI) stream specific reporting requirement, prepared and distributed by IRCC, which provides insights into the design and implementation of SDI projects.
Promising practices
An intervention, program, service, or strategy that shows potential (or “promise”) for developing into a best practice. Promising practices are often in the earlier stages of implementation, and as such, do not show the high level of impact, adaptability, and quality of evidence as best practices. However, their potential is based on a strong theoretical underpinning to the intervention.
Qualified instructors
Instructors trained in Canada – or by a recognized foreign educational institution – to teach English or French as an additional language.
Refugee sponsorship groups

Refers to people or groups who sponsor refugees in Canada. The following people or groups can sponsor a refugee in Canada:

  • Sponsorship agreement holders (SAHs): An incorporated organization that signs an agreement with IRCC to sponsor refugees abroad.
  • Groups of five: A group of five or more Canadian citizens or permanent residents who live in the community where the refugees will settle.
  • Community sponsors: An organization, an association or a corporation based in the community where the refugees will settle.
Regions

A geographical division of Canada’s provinces and territories. Under the Settlement Program, regions are used to categorize project types by their range of influence (i.e. scope of where and to what extent activities deployed or applied). For the purpose of applying for funding under this Call for Proposals, IRCC Regions are defined as:

  • British Columbia/Yukon [BCY] (British Columbia, Yukon);
  • Prairies and Northern Territories [PNT] (Alberta, Saskatchewan, Manitoba, Northwest Territories and Nunavut);
  • Ontario Region [ON] (Ontario);
  • Eastern Region [EST] (New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island).
Regulated occupations
An occupation that is controlled by provincial or territorial and sometimes federal law. The provinces or territories may designate a professional or regulatory body to govern the occupation. The professional or regulatory body has the authority to set entry requirements and standards of practice that lead to a certification or licensure [for example regulated professions (e.g., nursing) and skilled trades (e.g., plumbing)].
Remote service delivery
Any service that is not being offered in-person (an umbrella term).
Resettlement Assistance Program Income Support (RAP-IS)
Typically includes a one-time payment for start-up costs to help Government Assisted Refugees (GARs) and other RAP eligible clients set up a new home in Canada, and monthly income support for shelter and basic needs, including food and incidentals. The amount provided aims to be in accordance with the prevailing basic social assistance rates in the client’s province or territory of residence, and a monthly transportation allowance for adults based on the cost of public transportation in their community. Monthly RAP income support may also include additional discretionary allowances, such as the housing supplement, which is provided based on demonstrated need. Monthly income support is generally provided for up to one year after arrival, or until the client becomes self-sufficient – whichever comes first.
Rural, remote communities and small and medium centres

A population centre has a population of at least 1,000 and a population density of 400 persons or more per square kilometre. All areas outside population centres are classified as rural areas. Taken together, population centres and rural areas cover all of Canada.

Population centres are classified into three groups, depending on the size of their population:

  • small population centres, with a population between 1,000 and 29,999
  • medium population centres, with a population between 30,000 and 99,999
  • large urban population centres, with a population of 100,000 or more.

A remote community is a community that is geographically isolated from other population centres.

Service provider organization (SPO)
An agency or organization that provides services for newcomers to Canada. In the particular context of this IRCC Call for Proposals, this is an agency or organization that receives funding from IRCC to provide services for eligible clients (as per IRCC’s Settlement Program Terms and Conditions) to Canada. They offer services that can give eligible clients resources and training to live and work in Canada.
Settlement journey
The personal journey of an immigrant as they settle and integrate into Canada. It encompasses early preparations for life in Canada prior to their arrival, and the gradual process by which newcomers achieve their full participation in the economic, social, civic, cultural and spirituals affairs of their new homeland.
Settlement plan

This term can refer to one of two things:

  • A plan which helps newcomer clients and their families adjust to their new lives in Canada. It gives them useful information and referrals to free services in their new community. The settlement service provider organization will assess clients needs and assets to create a personalized settlement plan suitable for their particular needs.
  • In the context of Needs and Assets Assessment and Referrals Services (NAARS), it is meant as the end-product of NAARS and indicates the name of the individual for whom it is directed. It displays the person or the name of the organization, the specified client may contact, should they have any questions or concerns. It also clearly details the time-based objectives (short, medium, and, long-term) for the client in accordance with the needs expressed in their assessment. Specified objectives are tied to referrals and the specific settlement services identified that are intended to help the client achieve their settlement objectives. Referrals to other funded applicants may also be tied to the client’s assets. Additionally, the settlement plan clearly indicates to the client when follow-up meetings with the settlement worker are to occur in order to check-in and adjust referrals, as applicable.
Sharing circle
A sharing circle, sometimes referred to as a talking circle or healing circle is rooted in Indigenous culture and oral tradition. A sharing circle is a facilitated gathering where participants sit in a circle and take turns sharing their thoughts, feelings, and experiences related to a specific topic. The sharing circle is a safe and supportive environment where participants can share their stories with others. A talking stick, or other symbolic object such as a rock or feather is passed around the circle to indicate who has the floor to speak. When the person is holding the item, they are encouraged to speak from the heart, and other participants are encouraged to listen actively, show empathy, and offer support.
Social cohesion
An ongoing process of developing a community of shared values, improving connectedness, mitigating social exclusion and marginalization, promoting equality of opportunity and building a sense of trust and reciprocity among all Canadians. Underpinning social cohesion in Canada is a shared sense of pride and belonging.
Standardization
The process of creating and maintaining consistent approaches, practices, information and frameworks, including service delivery tools, across the settlement sector and nationally to help ensure equitable, enhanced and consistent services for all Settlement Program clients.
Targeted programming
Programming that is designed and implemented to meet the needs of specific client populations facing distinct barriers to settlement and integration. Examples may include programming exclusively intended for women, seniors, youth, 2SLGBTQI+ populations, refugees, racialized newcomers, persons with disabilities, or to address issues such as sexual and gender-based violence or mental health needs. Targeted programming is not the same as programming available to any demographic accessing services offered by the applicant organization (e.g. employment training available to all clients). Targeted programming contributes to IRCC commitments to Gender-based Analysis Plus (GBA Plus), and to priorities such as Anti-Racism, Gender Equality, and addressing inequities for diverse populations.
TEER category
The training, education, experience and responsibilities (TEER) required to work in an occupation. The TEER categorization system of the 2021 National TEER Occupational Classification (NOC) replaced the skill type and level structure of the 2016 NOC system.
Telephone and email text (low-tech) service delivery
A service provided over the telephone, through a text message (SMS), or over email (i.e. a low-tech form of remote services).
Third-party evaluator
An individual or an organization, external to the organization running the pilot project, with demonstrated expertise and experience in evaluating the performance of projects and programs. The third-party evaluator conducts the “project evaluation” and also determines the cost of the intervention and prove or disprove its viability with evidence.
Tools

This term can refer to one of two things:

  1. Service Delivery tools: assessment guides, service standards, procedures, training materials or other resources that assist the development, enhancement or delivery (or all three) of settlement services.
  2. Digital tools: software, programs, websites, applications, platforms and other digital resources that can assist the development, enhancement or delivery (or all three) of settlement services.
Truth and Reconciliation

Reconciliation is an ongoing process of building a renewed relationship with Indigenous Peoples, based on the recognition of rights, respect, cooperation and partnership.

In 2015, the Truth and Reconciliation Commission (TRC) defined reconciliation as the process of “establishing and maintaining a mutually respectful relationship between Aboriginal and non-Aboriginal peoples in this country.” The TRC went on to say that in order for reconciliation to happen in Canada, “there has to be awareness of the past, an acknowledgement of the harm that has been inflicted, atonement for the causes, and action to change behaviour.”

First Nations, Inuit and Métis may have different perspectives on reconciliation.

Umbrella organization
In the context of the Settlement Program, umbrella organizations are not-for-profit organizations who are rooted in the Canadian settlement ecosystem, whose principal role is providing a centralized platform for collaboration, resource sharing, strengthening the overall effectiveness and impact of settlement services, and collective advocacy in the interests of their own institutional resilience and that of their newcomer clients.
Usage analytics
The process of analyzing data to understand how users interact with a product or within an intervention and why.
Wrap-around support model
Intensive supports to address high needs (e.g. risk of dropping out of school due to homelessness, family violence, mental health issues, etc.).
Youth and children

While age ranges are not part of eligibility criteria for services, in general, children can be considered under the age of 15 (pre-school and school aged) and youth can be considered ages 15 to 30. Settlement provider organizations (SPOs) may extend the age range (e.g. up to 35) for youth-focused activities to maximize accessibility and address client needs.

SPOs may utilize a flexible approach to defining children and youth to help ensure that clients who would benefit from targeted programming for youth can access it, recognizing that the transition to adulthood varies in length depending on circumstances of the individual, including for vulnerable youth.

Note: For Youth Employment and Skills Strategy (YESS) programming, IRCC is contributing to targeted employment objectives for newcomer youth aged 15-30.

2SLGBTQI+

An acronym used by the Government of Canada which refers to and recognizes the following:

  • 2S: at the front, recognizes Two-Spirit people as the first 2SLGBTQI+ communities;
  • L: Lesbian;
  • G: Gay;
  • B: Bisexual;
  • T: Transgender;
  • Q: Queer;
  • I: Intersex, considers sex characteristics beyond sexual orientation, gender identity and gender expression;
  • +: is inclusive of people who identify as part of sexual and gender diverse communities, who use additional terminologies.

The acronym often used internationally is LGBTI (Lesbian, Gay, Bisexual, Transgender, Intersex).

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