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Partner Portal: Sign in

To access the Partner portal, you need a GCKey username and password or Sign-In Partner.

Sign in to the Partner Portal

Sign in or register

GCKey username and password

You have a GCKey username and password
  1. Select Register with a GCKey username and password.
  2. Enter your GCKey username and password to sign in.
You don’t have a GCKey username and password
  1. Select Register with a GCKey username and password.
  2. Select Sign up on the Welcome to GCKey page to create a GCKey username and password.
  3. Follow the prompts to:
    • set up your security questions and answers
    • enter your recovery email address
GCKey help

GCKey is not an account.

You still have to create an account in the Partner Portal if you already have a GCKey username and password. This will match your GCKey username and password to your Partner Portal account.

You can use the same GCKey username and password:

  • to register and sign into any Government of Canada account or portal that uses GCKey
  • on different computers, phones and web browsers

Keep your browser updated to avoid technical issues.

Get more help with GCKey

Interac® Sign-In Partner

You may be able to sign in privately through your Canadian bank or credit union. Use your online banking ID and password to sign in.

Banks and credit unions that are Sign-In Partners:
  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • Caisse Alliance
  • CIBC Canadian Imperial Bank of Commerce
  • Coast Capital Savings
  • Conexus Credit Union
  • connectFirst Credit Union
  • Desjardins Group (Caisses Populaires)
  • Libro Credit Union
  • Meridian Credit Union
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Servus Credit Union
  • Simplii Financial
  • Tangerine
  • TD Bank Group
  • UNI
  • Vancity
  • Wealthsimple

If your bank or credit union isn't on this list, you must register for an account with a GCKey username and password.

We don’t share your account information with any Sign-In Partner bank or credit union. They also don’t share your banking information with us.

Not sure how to sign in?

You registered with either GCKey or your Canadian banking Sign-In Partner when you created your account.

Use the option you registered with every time you sign in. It’s tied to your account and user profile.

If you want to choose the other sign-in option, you’ll have to register for it.

Get more help with your account.

Help with your account

Errors and issues when you sign in

You can use the same GCKey username and password on different computers, phones and tablets.

Sign-in issues

We upgrade our system on a regular basis and this may cause minor technical issues. If you have any issues signing in, clear your browser cache and try again.

If you clear your browser history, cache and cookies and still can’t access your account, try signing in using a different browser (such as Edge, Chrome, Firefox or Safari).

If you still have technical issues with the Partner Portal, contact us using the web form.

If you're getting error messages
  • Use the most recent version of a supported web browser like
    • Safari
    • Chrome
    • Firefox
    • Microsoft Edge

    If you're using Internet Explorer, update your browser to Microsoft Edge

  • Don't use a favourite link or bookmark to pages inside the account. You must sign in to see them.
  • Use your browser's default settings. GCKey needs JavaScript and cookies enabled.
  • Update your browser if you see one of these messages when you try to sign in:
    • Page Can’t Be Displayed
    • Cannot Establish a Secure Connection
    • Page Not Available

    You can usually update your browser in your browser menu's settings or preferences.

Other technical issues
  • Too many attempts

    You may get a failure message if you make too many unsuccessful attempts to sign in during the same session. Close your browser window or tab and try again.

  • Experiencing technical difficulties

    The site could be down for a number of reasons, including for system maintenance. We apologize for the inconvenience. Try again later.

  • Session expired

    For security, your session will be closed if you’re inactive for a certain number of minutes. Sign in again.

You forgot your GCKey password or username

Read the instructions for your situation.

Forgot your username and password
  1. Follow the steps to recover your username first.
  2. Once you have your username, follow the steps to recover your password.
You lost or no longer use the email you registered with
  1. Sign up for a new GCKey username and password.
  2. Register for a new account.
Forgot your username
If you have a recovery email address:
  1. Select GCKey username and password.
  2. Select Forgot your username? on the Welcome to GCKey page.
  3. Enter your recovery email address on the Recover Username Step 1 of 2 page.
    • You provided your recovery email address either when you signed up for a GCKey username and password or at a later time.
  4. Select Continue.
    • You'll be brought to a page that explains where we’ll email your username and what to do if you don't receive the email.
  5. Select Continue again.
  6. 6. Check your email. You should get an email from the Government of Canada with your GCKey username.
  7. Sign in with your username and password on the Welcome to GCKey page.
If you don’t have a recovery email address:
  1. Select GCKey username and password.
  2. Select Sign up on the Welcome to GCKey page to create a new GCKey username and password.
  3. Register for a new account.
Forgot your password
  1. Select GCKey username and password.
  2. Select Forgot your password? on the Welcome to GCKey page.
  3. Enter your GCKey username.
  4. Select Continue
Password reset using an email address
  1. Enter your email address.
  2. Check your email account. You should get an email from the Government of Canada with a confirmation code.
  3. Enter the confirmation code on the Forgot Your Password Step 2 of 4 page.
    • This page should load automatically after you enter your username and select Continue on the previous page.
  4. Select Continue.
  5. Enter the answer to the recovery question you’re prompted with in the My Recovery Answer field.
  6. Select Continue.
  7. Enter a new password in the New Password field.
  8. Re-enter that same password in the Confirm New Password field.
  9. Select Continue.
  10. Select Continue again on the Forget Your Password Complete page.
Password reset using recovery questions
  1. Select Recovery Q&A in the Recovery Questions and Answers box on the Forget Your Password Step 2 of 4 page.
  2. Enter your answers in the My Recovery Answer, My Memorable Person Answer and My Memorable Date fields.
    • You should find the questions and hints above each field.
  3. Enter a new password in the Create Your New Password field.
  4. Enter the same password in the Confirm Your New Password field.
  5. Select Continue.
  6. Select Continue again on the Forget Your Password Complete page.
    • If you correctly answered all the recovery questions you'll automatically be brought to this page.

Get more help with GCKey

GCKey two-factor authentication

Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.

Set up your two-factor authentication method

Change your two-factor authentication method

You need access to your existing email or authenticator app, or to your saved recovery codes.

If you have access to your two-factor authentication method
  1. Sign in to your account with your GCKey username and password.
  2. Select Continue on the Welcome page.
  3. Use your current two-factor method, then select Change your two-factor authentication on the Authentication success page.
  4. Follow the prompts to set up two-factor authentication again.
  5. Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
  1. Sign in to your account with your GCKey username and password.
  2. Select Recover account on the two-factor authentication page.
  3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
  4. Select Change your two-factor authentication on the authentication success page.
  5. Follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes
  1. Sign up for a new GCKey username and password.
  2. Register for a new account.
  3. Follow the prompts to set up two-factor authentication again.
  4. Save your new recovery codes somewhere safe. Your old codes will no longer work.
Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Get more help with two-factor authentication

GCKey revoked

You can’t recover your GCKey username and password if they were revoked. They can be revoked if:

  • your username and password are compromised
    • Don’t use the same username and password you use for GCKey for any other online accounts.
  • you haven’t used GCKey in the last 2 years

If your GCKey username and password were revoked, you can choose a different Sign-In method or sign up for a GCKey username and password again.

To sign up for a new GCKey username and password:

  1. Select GCKey username and password.
  2. Select Sign up on the Welcome to GCKey page to create a new GCKey username and password.
  3. Register for a new account.
Change your Sign-In Partner

If you moved to a new bank or credit union, you may be able to switch your Sign-In Partner:

  1. Select Canadian Interac® Sign-In Partner.
  2. Select Switch My Sign-In Partner from the menu on the Select a Sign-In Partner page.
  3. Follow the steps to change your Sign-In Partner.
If you don't find your application in your account

It can take up to 5 days for an application to show up in your account after we receive it. We're working to shorten this wait time.

If you don't see your application after 5 days, contact us and report a technical problem. This issue will not delay the processing of your application.

More help options
Help Centre

Find answers to questions about

GCKey

For more information and help:

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Sign-In Partner

Find help and frequently asked questions in the Sign-In Partner menu after you select Interac® Sign-In Partner.

You can also read our answers to common Sign-In Partner questions.

Find another government account

Other accounts for IRCC partners

Accounts for authorized paid representatives and other department partners (including employers, provinces and territories, and public health authorities).

All Government of Canada accounts

There are many accounts across the Government of Canada for different services. Find the service you need.

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