Access the Partner Portal
You need a GCKey or Sign-In Partner (Interac® sign-in service) credential to use the Partner Portal.
Upgrade your browser
Due to recent upgrades, you may not be able to access the Partner Portal with older web browsers (such as Internet Explorer). Be sure to upgrade your browser to the newest version.
It takes up to 5 days for online applications to appear in your account
After we receive your application, it may take up to 5 days for you to see it in your account. We are working to shorten this wait time. If your application does not appear after 5 days, contact us and report a technical problem. This issue will not delay the processing of your application.
Use a Sign-In Partner
- Use the same sign in information you use for other online services (for example, online banking)
- None of your information will be shared with IRCC. Your Sign-In Partner will not know which government service you are using.
- You will temporarily leave Canada.ca to use your Sign-In Partner
View the full list of Sign-In Partners
- Affinity Credit Union
- Alberta Treasury Branches
- BMO Financial Group
- CIBC Canadian Imperial Bank of Commerce
- Desjardins Group
- National Bank of Canada
- RBC Royal Bank
- Scotiabank
- Tangerine
- TD Bank Group
Use GCKey
- Sign in with a GCKey user ID and password if you do not use one of the Sign-In Partners
- Register for a GCKey user ID and password if you do not have one.
We require two-factor authentication for GCKey
Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.
Set up your two-factor authentication method
Change your two-factor authentication method
You need access to your existing email or authenticator app, or to your saved recovery codes.
If you have access to your two-factor authentication method
- Sign in to your account with your GCKey username and password.
- Select Manage your two-factor authentication on the Welcome page.
- Select Change your two-factor authentication on the authentication success page.
- Follow the prompts to set up two-factor authentication again.
- Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
- Sign in to your account with your GCKey username and password.
- Select Recover account on the two-factor authentication page.
- Enter one of the recovery codes you saved when you first set up two-factor authentication.
- Select Change your two-factor authentication on the authentication success page.
- Follow the prompts to set up two-factor authentication again.
- Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:
- Sign up for a new GCKey username and password.
- Create a new account in the IRCC secure account.
- Follow the prompts to set up two-factor authentication again.
- Save your new recovery codes somewhere safe. Your old codes will no longer work.
During this process, you may be able to:
- recover your account
- link your existing applications to your new account
Contact the GCKey Service Desk
GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.
- Canada and the United States: 1-855-438-1102
- Text telephone (TTY/TDD): 1-855-438-1103
- Outside Canada and the United States: 1-800-2318-6290
GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.
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