4. Where do I send information and where should I go for information?

PSR applications should be sent to:

Immigration, Refugees and Citizenship Canada
Resettlement Operations Centre in Ottawa
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1


Email your sponsorship application. See section 2.15.

Check processing times

Check on your application status

Obtain case status updates on files

Sponsorship withdrawals, addition of dependants and One-Year Window requests

Provide information on changes in organization or updated contact information for Groups of Five or Community Sponsors

  • submit changes to organization’s address by using a case specific enquiry. (Groups of Five and Community sponsors only)

Be sure to select “sponsor” in the drop down menu for relationship to applicant, and select “change of address” in the drop down menu for application type.

Update an applicant’s contact information or case information

For matters on Sponsorship Agreement Holders sponsorship agreements, annual reports and allocations, or to provide updated contact information

For information on Visa Office-Referred and Joint Assistance Sponsorship matches

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