Identity management: Table of contents

This page contains a full list of operational instructions related to biometrics and identity management.

• Overview
• Legal references
• Glossary

Identity management

Directives and procedures

• Establishing name records in IRCC systems
  • Documents used to establish name records by business line
  • How to read travel documents
  • Names structures and how to record them in GCMS
  • Requests for a change of name
    • Exceptions to change of name requirements
    • Verification of status as an identity-linking document
    • Reclaiming an Indigenous name for citizenship and permanent residence at IRCC
  • Duplicate records or two clients associated to the same UCI
• Establishing date of birth records in IRCC systems
  • General procedures
  • Documents used to establish date of birth records
  • Order of priority
  • Date of birth structures in travel documents and how to record them
  • Managing existing records
• Sex or gender designation on IRCC documents and in IRCC systems
  • Change of sex or gender designation due to a clerical or administrative error made by IRCC
  • Change of sex or gender designation for reasons other than a clerical or administrative error

Policies

• Naming Policy for Client Identification Purposes
• IRCC Sex and Gender Client Identifier Policy

Biometrics collection and screening

Directives and procedures

• What biometrics are collected and who must provide biometrics
• Biometrics exemptions
• Where and when biometrics are collected
• Biometric fee
• Biometric validity periods
• Step-by-step collection procedures
• Conditions that interfere with biometrics collection
• Applicants requiring special assistance
• Administration and troubleshooting
  • Equipment used for biometrics collection and screening
  • Disruption in biometrics enrolment operations
  • VACs’ operational coordination, trend identification, performance management and support
  • Privacy protections
  • Potential errors during biometrics collection session
  • Processing poor-quality fingerprints
  • Issues with biometrics at ports of entry or CBSA inland offices
  • Mistaken identity and false search results