In-Canada claims for refugee protection

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This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

This section deals with claims for refugee protection in Canada (“refugee claims”) made at ports of entry (POEs) and inland offices. This is referred to as the “front-end process”, in which eligibility of the refugee claim is determined and screening of the claimant is initiated.


Intake is the first step in the in-Canada refugee claim process.

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Note: This section does not include comprehensive information for Canada Border Services Agency (CBSA) users, who should continue referring to the CBSA Operational Bulletin PRG-2012-80 until further notice.

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