Evaluation of Government Assisted Refugees (GAR) and Resettlement Assistance Program (RAP)

Executive summary

Purpose of the evaluation

This report highlights the key findings associated with the evaluation of the Government Assisted Refugee (GAR) program and the Resettlement Assistance Program (RAP). The evaluation addressed issues related to program relevance, design and impact, and focussed on the reference period of FY 2005/2006 to FY 2009/2010 (or annual data from 2005 to 2009). It should be noted however, that to provide context, there are also limited comparisons to refugee characteristics on the period before and after the introduction of the Immigration and Refugee Protection Act (IRPA) in 2002. The specific objectives of the evaluation were to:

  • Assess program relevance with respect to continued need, alignment with government priorities and consistency with respect to federal roles and responsibilities; and
  • Assess program performance in terms of intended outcomes, efficiency and economy.

In completing this complex evaluation of two separate, but related programs, multiple lines of evidence were utilized. In addition to an extensive analysis of program documentation and related literature, the evaluation drew on considerable primary data collection in the form of inland (Canada) case studies (10), four international case studies, a substantial number of key informant interviews, focus groups, and a large-scale telephone survey of recently arrived Government Assisted Refugees (GARs). In addition, a significant amount of data was accessed from federal government databases including Computer Assisted Immigration Processing System (CAIPS), Field Operations Support System (FOSS), the Longitudinal Immigration Database (IMDB) and Immigration Contribution Accountability Measurement System (iCAMS).


As a state party to the United Nations 1951 Convention Relating to the Status of Refugees, Canada participates in efforts to address refugee situations worldwide. The Canadian Refugee and Humanitarian Resettlement Program operates for those seeking protection from outside Canada. Working closely with international partners, including the United Nations High Commissioner for Refugees (UNHCR) and the International Organization for Migration (IOM), Canada selects refugees in accordance with the Immigration and Refugee Protection Act (IRPA) and regulations. Refugees are processed under the Convention Refugee Abroad Class or the Source Country Class when no other durable solution is available within a reasonable period of time.

In response to international concern over Canada’s immigration system, Canada enacted IRPA in 2002. IRPA changed the focus of refugee selection, placing greater emphasis on the need for protection and less on the ability of a refugee to become established in Canada. Resettled refugees are also exempt from inadmissibility to Canada for financial reasons, or for excessive demand on health or social services.

The number of refugees to be brought to Canada annually under the Government-Assisted Refugee (GAR) Program is set by the Minister of Citizenship, Immigration and Multiculturalism. To assist GARs with their integration into Canadian society, Citizenship and Immigration Canada (CIC) initially provided financial support and immediate essential services through the Adjustment Assistance Program, which was later (1998) redesigned into the Resettlement Assistance Program (RAP).

The RAP provides immediate and essential services and income support to recently arrived eligible refugees (primarily GARs). Resettlement services are generally received within the first 4 to 6 weeks of GARs’ arrival in Canada. Income support is provided for up to one year or until the GAR becomes self-sufficient, whichever comes first. For high-needs GARs, income support may be extended for up to 24 months. CIC administers the income support portion of RAP.

Approximately three-quarters of Resettlement Assistance Program funds go directly to GARs in the form of income support payments, with the remaining resources used to cover costs associated with RAP services which include:

  • reception services,
  • temporary accommodation and assistance with permanent accommodations,
  • assessments,
  • initial needs assessments
  • orientation on financial and non-financial information and life skills training, and
  • links to mandatory federal and provincial programs as well as to other settlement programs.

Major findings and conclusions – GAR

The major findings and conclusions associated with the Government Assisted Refugee (GAR) program are detailed below.

A1. There is a continued need for Canada to assist refugees through the Government Assisted Refugee (GAR) program.

As a signatory to the United Nations 1951 Convention Relating to the Status of Refugees, and in recognition of the 2002 United Nations High Commissioner for Refugees (UNHCR) Agenda for Protection, Canada agreed to the importance of protection of refugees.

It should be further noted that from an international perspective, there continues to be an increase in the number of refugees worldwide. The UNHCR estimates that it registers more than 800,000 refugees per year. Canada’s commitment to refugee resettlement assists in the responsibility sharing across host countries, and also offers a durable solution for refugees in protracted situations. Consistent with UNHCR guidelines, resettlement is a durable solution only when combined with appropriate and effective resettlement assistance services. In this context, the GAR program relies on the Resettlement Assistance Program (RAP) to deliver the required supports to refugees once they arrive in Canada.

A2. The GAR program is seen to be in alignment with Federal Government objectives and priorities.

Stakeholders and a review of available documentation suggest that the GAR program is closely aligned with Government of Canada objectives. For example, the GAR program is consistent with CIC’s legislation, including the 2002 Immigration and Refugee Protection Act (IRPA) which clearly states that Canada has a commitment to provide assistance to those refugees in need of resettlement. In addition, the GAR program also clearly aligns with Government of Canada commitments to human rights and humanitarian issues as identified in the 2007 Speech from the Throne.

Furthermore, stakeholders interviewed as part of this evaluation noted that the GAR program should remain a federally-managed program, especially as the program was seen to be part of Canada’s foreign policy, with linkages to other federal departments; including DFAIT, CBSA and CIDA. It was noted that the issue of refugees cut across a number of sectors – including development, humanitarian policy, peace building, diplomacy and immigration – all of which are the purview of the federal government.

A3. Canada places a high importance on the UNHCR for the initial selection of GARs.

With the exception of the Source Country Designation Program, CIC works in close cooperation with other organizations (primarily the UNHCR) to select refugees to enter Canada under the GAR program. In many regions, Canada’s acceptance of the UNHCR’s Prima Facie designation means that Canadian Visa Offices Abroad (CVOAs) are not required to extensively assess GAR applicants for eligibility, but rather, will assess on the basis of admissibility. For this reason, acceptance rates of UNHCR-identified GAR applicants is very high. Canada’s acceptance (or lack of acceptance) of UNHCR refugee determination also significantly affects the ease/speed at which refugees can be processed.

Canada’s high acceptance rate for UNHCR referred refugees (in excess of 90% for the international case study sites visited) was viewed positively by both UNHCR and CIC stakeholders. UNHCR noted that Canada’s willingness to accept a range of refugees, including urgent protection cases and those with high medical needs, was a strength of the system. Similarly, CIC staff noted that due to their “on the ground” use of CVOA-based refugee officers, Canada clearly communicates the criteria that they will use to assess refugee applications to local UNHCR staff.

A4. Use of different processing models impacts CIC’s ability to process refugees.

It is clear that the different processing models used by CIC (Source Country, Single Processing, Group Processing) and acceptance of UNHCR Prima Facie designations for refugees have a considerable impact on the ability of CVOA to review, screen and process refugees. It became clear in the evaluation that processing refugees under the Source Country designation required considerably more time and resources than did refugees processed under other models. In addition, Canada’s acceptance (or non-acceptance) of UNHCR Prima Facie designation also impacts efficiency in terms of refugee processing. Similarly, the group processing designation used by CIC further expedited the efficient processing of refugees, as it allows for the large-scale movement of refugees with similar socio-cultural characteristics. Group processing had advantages in both the overseas processing of GARs, as well as allowing Canadian-based Service Provider Organizations (SPOs) to develop tailored programs to meet the requirements of the identified “group” of GARs.

A5. Canada’s processing of GARs is viewed positively by UNHCR/IOM stakeholders.

Stakeholders (UNHCR/IOM) who are uniquely positioned to compare Canada’s selection and processing of refugees to that of other settlement countries noted several positive aspects of Canada’s process which they consider to be best practices, including:

  • Having “on the ground” staff with appropriate decision-making authority to approve and expedite urgent cases, high medical needs, and other special cases. Having CVOA-based refugee staff also supports close communication between the UNHCR, IOM and Canada.
  • Canada generally has fewer restrictions as to the type of refugees that it will accept. Consequently, refugees referred by the UNHCR to Canada are generally accepted (acceptance rate in excess of 90%).
  • Canada continues to take high numbers of refugees (second only to the United States in 2009 in terms of the number of refugees resettled).

A6. Processing of GARs could be improved with better technology/infrastructure systems.

The international case studies uncovered the development and/or use of a number of “parallel” information management systems in CVOAs due to perceived or actual limitations of CAIPS to provide timely information to CIC managers/supervisors. Further challenges identified in the international case studies were the inability to remotely access CAIPS, and the inability to seamlessly download information from the UNHCR database (PROGRESS) into CAIPS. Other issues included the lack of an online mechanism to track expenditures associated with the transportation and medical loan and the lack of a system to facilitate the sharing of medical information utilizing an Electronic Medical Records (EMR) platform. Enhancement of the technological capabilities in CVOAs would contribute to more efficient processing of GAR clients.

Major findings and conclusions – RAP

The major findings and conclusions associated with the Resettlement Assistance Program (RAP) are detailed below.

B1. The RAP Program is consistent with UNHCR guidelines on providing immediate assistance to newly arriving refugees.

The Resettlement Assistance Program is designed to provide intensive services and supports to GAR who arrive in Canada in the first four to six weeks of arrival. RAP provides the services and support deemed essential by the UNHCR to facilitate the integration of refugees in resettlement countries – namely temporary accommodation, orientation to systems and resources, assistance with access to medical care, assessment and early settlement support, interpretation and income support.

B2. Refugee needs for support services has likely increased following the introduction of IRPA.

With the enactment of IRPA in 2002, there was a change in emphasis in terms of refugee selection. Under IRPA, there was a greater emphasis placed on the need for protection and less emphasis placed on the ability of a refugee to become established in Canada. Resettled refugees are also exempt from inadmissibility to Canada for financial needs, or for excess demand on health care and social services.

This change in selection criteria has had far reaching impact in terms of the types of clients RAP service provider organizations (SPOs) provide service to as compared to the pre-IRPA GAR clients. As noted in the evaluation, GAR clients now face more “obstacles”, as demonstrated by the percentage increase in the proportion of clients (2009 compared to 2000) with no official language skills (+14%), no formal education (+26%), or those 65 years of age or older (+150%).

B3. Mixed findings were found regarding the quality of the matching.

It was noted by SPOs and CIC staff that GARs were appropriately matched to communities. In this context, GAR needs were said to be placed at the forefront of the matching process. This finding was echoed among GARs who participated in the survey, as three-quarters reported being happy with the town or city where they were destined. However, approximately one-fifth (18%) of GARs surveyed reported moving away from their destined community, which is also echoed by results from the IMDB indicating that 22% of GARs had moved away from their province of destination two years after landing. SPOs reported that relocation was generally associated with reunification of family or friends, to find work, or to access programs or services not available in the destined community.

B4. GARs report a high level of satisfaction with service provided.

GARs expressed a high level of satisfaction with the services provided under the RAP program, with generally three-quarters or more of GARs citing a high level of satisfaction with orientation services provided by SPOs. A high proportion (85%) of GARs also reported that RAP helped meet their immediate and essential needs.

Notwithstanding the high level of satisfaction GARs have with RAP services provided, service provider organization (SPO) representatives consulted identified that GARs were in need of more services than were currently provided. In particular, SPO stakeholders cited the need for more tailored programs that would be modified to meet the specific needs of GARs, the need to provide case management that would extend beyond the six weeks currently provided under RAP, and development of programs and services that target youth and/or seniors.

B5. Concerns with respect to the RAP program revolve around housing, medical needs, level of income support and flexibility in program delivery.

Evaluation findings highlight priority areas in terms of the current shortcomings of the RAP program. The key issues identified in the evaluation are as follows:

  • Accessing affordable housing A key challenge faced by GARs is finding affordable housing. Based on an analysis of income support rates versus average housing costs, it was found that the majority of GAR income (upwards 56%) is used for housing, placing them in core housing need.
  • Medical needs SPOs report a marked increase in the complexity of medical conditions of GARs. Although iCAMS data suggests that there has been little change in the average number of hours per GAR to attend to emergency cases, there is considerable variation in the level of service provided for emergency medical needs.
  • Income support Stakeholders noted that the current benchmark (provincial income assistance rates) used to calculate income support levels for GARs was inappropriate. There are numerous indicators to suggest that income support levels are insufficient including the high proportion of GARs who reported using food banks (57%), the proportion who reported difficulties in repaying their CIC transportation loan (61%) and the proportion citing financial issues as the greatest difficulty in terms of resettlement (33%). It has also been calculated that CIC income support equates to less than one-half the income required to meet the Low Income Cut-Off level (LICO) in Canada.
  • Flexibility in program delivery SPOs are under the impression that all GARs must receive the same level of service, irrespective of their particular needs or requirements. Analyses of the RAP guidelines suggest that RAP is quite “prescriptive” in terms of the types of information/services that should be provided to GARs. To allow resources to be appropriately targeted based on need, SPOs should be provided with the funding flexibility to modify individual service provision based on client need(s).

B6. Longitudinal analysis of GAR outcomes highlights the difficulties faced by GAR clients in Canada.

Analysis of survey and taxfiler (IMDB) data underscored the economic challenges faced by GARs in terms of integration into Canada. For example, the survey of GAR clients indicated that for GARs who arrived in Canada over the past five years, the unemployment rate averaged 25%. Analysis of IMDB data shows that GARs were reliant on social assistance, especially in the first years following arrival. Although most of the GARs secured employment during the first years after landing, a significant share (about 40%) were not employed after three years in Canada and for those who were employed, their earnings remained fairly low. Employment earnings averaged between $11,700 one year after landing and $21,700 five years after landing. Factors such as gender, country of birth, age at landing, and knowledge of official languages contributed to the explanation of the economic outcomes of GARs.

GAR – Management response

Recommendation Response Action Accountability Implementation date
1. The processing of GARs needs to be streamlined CIC agrees with this recommendation.      
Enhance training and orientation to Canadian Visa Office Abroad (CVOA) staff CIC acknowledges the need for visa officers to receive solid training and orientation in decision-making on refugee cases, and is continually working to enhance both formal training and informal mentoring. A specialized refugee resettlement course is offered annually to officers going on assignments where they will be assessing refugee cases, and has recently been expanded from 5 to 8 days. In addition, all officers receive on-the-job training and mentoring by experienced officers. In-house training sessions are also offered periodically at missions with refugee caseloads. International Region Annual Resettlement Course: April annually

Refugee Interview, Assessment and Decision Training Guide: March 2011
  All officers receive refugee training as part of the mandatory IRPA course and the IRPA refresher course. To supplement formal training, a refugee tool kit and training guide has been developed through a consultative process and field tested at refugee processing missions. It will be sent out to missions and posted on the intranet as an online reference accessible to all officers. CIC is also encouraging officers to share best practices on the Wiki site.   Online Refugee Tool Kit: June 2011
Adopt more efficient refugee screening and processing approaches where appropriate CIC has firsthand experience using a group processing approach, and recognises it as a source of valuable information that could be used to assist settlement agencies in their work with refugees. CIC will continue to work with the UNHCR and other resettlement partners to identify refugee populations that could benefit from group processing in the future. Reports from the annual meetings of the UNHCR-led Working Group on Resettlement will be shared with senior management. Refugee Affairs Working Group on Resettlement Reports: October of each year
  At present, 20% of GARs are resettled as a result of group processing. Canada is currently involved in two large scale resettlement initiatives: Canada will be resettling 1800 Iraqi GARs (plus 2500 PSRs) per year over the next 3 years and 2500 Bhutanese refugees over the next two years. Given the magnitude of these commitments, Canada is unable to commit to further group processing initiatives at this time.      
  There may be latitude to expand the use of group processing in the future. However, stakeholders e.g. Canadian Council for Refugees, and partners e.g. UNHCR have voiced support for the global nature of Canada’s resettlement program, which ensures that resettlement is responsive as a mechanism of individual protection.      
Re-examine the need to retain the source country designation   CIC acknowledges the challenges associated with the Source Country Class and is moving to repeal this to focus on Convention refugees. Refugee Affairs Mar 19, 2011: Government announced intent to repeal. Implementation pending outcome of regulatory process.
Consider logistical and processing constraints in planning CVOA resources The International Region recognizes that refugee processing is more resource intensive in regions where refugees live in remote camps, communication infrastructure is poor, and there is a higher incidence of medical conditions requiring treatment prior to travel, and so on. Periodic adjustments to the distribution of incremental staff resources are made to respond to changing workload pressures (e.g. positions added to Nairobi office in 2010). Supplemental resources are provided regularly to refugee processing missions by temporary duty officers and emergency locally-engaged support staff International Region Addition of Canadian Officer and LES positions: Summer 2011

The International Region completes an annual review exercise to plan the short- and long-term allocation of available resources.

In summer 2010, 2 Canadian officer and 7 Locally-engaged positions (LES) were added to the Nairobi visa office in recognition of regional processing pressures.

  6 six-week TD assignments for Damascus, Nairobi & Bogota: Q4 2010-2011

In summer 2011, 2 additional Canadian officers and 4 LES positions are planned using Bill C-11 Balanced Refugee Reform resources. An additional 2 LES positions are planned pending availability of space at missions.

Because of the posting cycle of officers to missions during the summer and time needed to prepare office infrastructure at mission, resources are supplemented in the interim, by sending officers on temporary duty (TD) assignments and providing funds to hire local staff on an emergency basis.

  7 six-week TD assignments for Nairobi and Islamabad: Q1 2011-12

In 2010-11 Q4, 6 six-week TDs have been approved to do refugee resettlement interviews in Damascus, Nairobi, and Bogota.

In 2011-12 Q1, 7 six-week TDs have been approved for the same purpose in Nairobi and Islamabad.

2. Information sharing mechanisms should be enhanced CIC agrees with this recommendation.      
Enhance information technology platforms within CVOAs   A global client and application management database, GCMS, has been rolled out throughout CIC’s network, overseas and in Canada. This will improve efficiency and encourage more consistency in refugee processing, as well as assist in exploring how client information could be shared more effectively between UNHCR and visa offices. While there may not be scope for creating a direct link between the UNHCR’s and CIC’s databases, the new IT platform will make it possible to, for example, work with UNHCR to generate GCMS-compatible online or bar-coded referral forms to populate the database, thereby reducing duplication of work. International Region March 2011
Enhance or develop information sharing mechanisms   Several new mechanisms have been developed to enhance information sharing with settlement service providers prior to refugees’ arrival in Canada:    
    A new process for transmitting health-related settlement needs information has been piloted in the three largest refugee processing missions. The process uses a form which is completed by the Designated Medical Practitioner (DMP). CIC will review the results of the pilot before deciding whether to implement the enhanced procedure globally. Health Branch/ Operational Management and Coordination / International Region Pilot implementation: complete

Review to determine whether to implement in other mission to begin April 2011
    With the two largest GAR groups currently being resettled to Canada (Bhutanese and Iraqis), a new process which involves giving refugees a sealed envelope containing their medical records and instructions on how to access health care services is being implemented. The process creates a link between the point where client medical information is collected (DPMs/IOM) and end users (healthcare providers in Canada). CIC will examine lessons learned to inform the decision on whether to implement the process on a larger scale. Health Branch / Operational Management and Coordination / International Region December 2013
    Additionally, CIC recently shared a document with Canadian-based service providers that described refugee populations to be resettled to Canada in 2011. Operational Management and Coordination Completed.
Document shared with SPOs in February 2011
    CIC is implementing an electronic system (eMedical) to facilitate and enhance the processing of immigration medical examinations. In future, this system may create new ways to enhance information sharing about refugees’ health resettlement needs with appropriate partners and health practitioners in Canada. Health Branch March 2013
    CIC will initiate a Working Group to explore data-sharing mechanisms between CIC and UNHCR. International Region Contact with UNHCR to initiate Working Group: May 2011
3. The need for the transportation and medical loans should be re-examined CIC does not agree with the recommendation to re-examine the need for the Transportation and Medical Loans: these loans are the principal vehicle available to CIC to assist refugees in travelling to resettle to Canada. CIC will assess the impact of the transportation loan on integration outcomes of resettled refugees as a result of repaying the loans and provide options for Senior Management. Guidelines for visa officers are being added to the operational manual that will assist with determining which refugees may benefit from contribution funds to pay for transportation and medical costs. Refugee Affairs

Guidelines: Operational Management & Coordination /International Region
Management: September 2012

September 2011
Re-examine the need, appropriateness and functionality of the transportation and medical loans Even with the recipients’ ability to renegotiate repayment terms and the relatively high recovery rate over time, CIC recognizes the need to examine the impact on integration outcomes of resettled refugees as a result of repaying transportation and medical loans. CIC will undertake an evaluation of the Immigration Loans Program (ILP). Research and Evaluation ILP planned to be evaluated in 2013/2014

RAP – Management response

Recommendation Response Action Accountability Implementation date
1. Programming modifications to reflect changing needs of GAR clients CIC agrees with the overall recommendation to make program modifications to reflect the changing profile of GAR clients and the majority of the proposed sub recommendations. CIC will:    
Review RAP Resources to Reflect the Changing Needs of GARs Arriving in Canada CIC recognizes that in 2002 IRPA introduced a more relaxed policy for resettlement, which opens Canada’s refugee and humanitarian resettlement program to individuals with higher needs. The emphasis on protection over integration potential means greater demands are placed on the RAP and other services delivered to GARs. Analyse funding pressures and challenges in meeting the increased immediate and essential needs of resettled refugees, and present recommendations to Senior Management. Refugee Affairs September 2011
Address SPO Concerns with Program Flexibility and Service Provision RAP is part of a continuum of services that GARs may access in Canada. Other services include those provided by the Settlement Program. CIC will work internally to improve coordination among current programs to meet the needs of resettled refugees. CIC will also work with PTs to explore ways to use service delivery networks with provinces and municipalities. Update the RAP Service Delivery and Refugee Reception Services Handbooks to ensure that sufficient guidance on current program flexibility is provided, and that all information is current.

Enhance, under the Settlement Program, the provision of needs assessment and referral services by developing policy guidelines, principles and tools for settlement officers and service providers, including the development of newcomer Settlement Plans.
Integration Program Management Branch (IPMB)

December 2012

Policy guidelines and principles for settlement officers and service providers: April 2011
Consider Adopting a Case Management Approach for GAR Clients   Begin exploring a case management approach for GARs by evaluating a new settlement service model piloted with the Government of Manitoba. The pilot project will seek to enhance and tailor existing service models to respond to the special challenges of high needs refugees. IPMB/ Integration / Refugee Affairs March 2013
Consider modifications to the length of time GARs have access to RAP services   Improve policy and procedural linkages between RAP and the Settlement Program to ensure a seamless transition of GAR clients from resettlement to settlement services. IPMB/ Integration / Refugee Affairs Renewed RAP Terms and Conditions: October 2011
    Strengthen the transition from RAP to Settlement Program services with improved needs assessment. Integration Needs Assessment Guidance and Principles Framework Developed: April 2011
Address gaps in RAP Service delivery   Seek opportunities and resources to develop and pilot RAP youth orientation services.

Explore opportunities to address gaps in RAP services to seniors, another priority group.

Present senior management with options.
IPMB/ Refugee Affairs March 2012
2. Addressing the issue of the adequacy of income and housing supports CIC agrees with this recommendation as it acknowledges the importance of addressing the income and housing support needs of GARs. CIC agrees to explore and present Senior Management with options related to: Refugee Affairs / IPMB Options to Senior Management: September 2012
Address insufficiency of income support Income support is part of a continuum of services that GARs may access in Canada. Other services include those provided by the Settlement Program and social services available provincially.
  • Re-examining shelter/housing allowances.
  • Reducing and/or removing the claw-backFootnote 1 for those who find employment in the first year in Canada.
  • Providing a transportation allowance for GAR children and youth.
Re-examine housing allowances CIC works to ensure that income support is in line with provincial social assistance rates, and will work with provinces and municipalities to explore ways to meet GARs’ housing needs. With respect to income support, CIC will maintain the current benchmark of seeking to match income support to social assistance rates.    
3. Information sharing CIC agrees with this recommendation, recognizing the important role that information sharing plays in the ability of service provider organizations to meet the needs of resettled refugees. A new process for transmitting health-related settlement needs information has been piloted in the three largest refugee processing missions. The process uses a form which is completed by the Designated Medical Practitioner (DMP). CIC will review the results of the pilot before deciding whether to implement the enhanced procedure globally. Health / Operational Management and Coordination / International Pilot implementation: complete

Review to determine whether to implement in other mission to begin April 2011
    CIC will increase information sharing with SPOs on “best practices” by:
  • Consulting SPOs on how best to meet their need for more national level information sharing.
  • Maximizing the use of existing information sharing mechanisms such as the RAP WG, newsletter, and service delivery handbooks.
  • Exploring opportunities to share information at the national level, for example through a second national RAP conference.
IPMB June 2012
    CIC is committed to develop an interactive website on best practices in settlement services. The site will facilitate information sharing across the settlement sector and create opportunities for organizations, governments and other stakeholders to leverage and learn about best practices in newcomer settlement services across Canada. SPOs delivering RAP services to GAR clients will also benefit from this online forum. Integration March 2012

Page details

Date modified: