PACP - Standing Committee on Public Accounts -
OAG Report 9: Processing PR Applications - December 5, 2023

Table of content

Opening statement

1. Deputy Minister’s Opening Statement
2. Narrative
3. PACP Intelligence Dashboard

2023 Report 9 of the office of the auditor general

1. Overview of the OAG Report Recommendations and IRCC Detailed Action Plan in Response to the OAG Report
2. Service Delivery
   1. Client Excellence and Experience in Action
   2. Actions Taken Since Report 1, Spring 2019 OAG Report (Call Centres)
3. Recommendation #1: Service Standard Review
   1. Inventories and Processing Times by Line of Business
   2. Inventories for the Permanent Resident Program
   3. Processing Times for Refugee Programs
4. Recommendation #2: Timely Processing Set by the Immigration Levels Plan
   1. Part 1 – Identify and Address Differential Wait Times
   2. Part 2 – Collection of Race-Based and Ethno-Cultural Information from Applicants
5. Recommendation #3: Reducing Permanent Resident Backlogs
6. Recommendation #4: Improve Consistency of Application Processing Times across IRCC Offices
   1. Staffing Plan for Processing Offices Abroad
   2. Growth Over Time
7. Recommendation #5: Examine Differential Outcomes in Processing Times Related to the Implementation of Automated Decision-Making Tools
8. Recommendation #6: Online Application Portals for Refugee Programs (Complete Digital Platform Modernization Initiative)

Other departmental issues

9. Immigration Levels Plan
10. Spousal Sponsorship Processing Times
11. International Students
    1. Post-Graduation Work Permit Program
    2. Work Hours
12. Asylum Claimants, Irregular Migration and the Safe Third Country Agreement
13. Housing Support for Asylum Seekers

Reference material

1. 2023 OAG Report 9 and Government Response
2. Previous Responses to OAG Reports
3. IRCC Workforce Demographics
4. Immigration and Citizenship Processing
5. Relevant Order Paper Questions
   1. Q-1301 Inquiry of Ministry
   2. Q-1309 IRCC-Response
   3. Q-1309 Annex A
   4. Q-1438 IRCC-Response
   5. Q-1438 Annex A
   6. Q-1632 IRCC-Response
   7. Q-1632 Annex A
   8. Q-1698 Inquiry of Ministry
   9. Q-1729 Inquiry of Ministry
   10. Q-1962 IRCC-Response
   11. Q-1962 Annex A