Cross border shipment instructions

For cross border shipments, it is strongly suggested that you purchase and send a FedEx online shipping label with the preferred shipping speed (you have several options).

To purchase a FedEx online shipping label please follow the instructions below. If you need help call FedEx at 1-800-463-3339.

1. Ctrl-Click on this link: Purchase FedEx Shipping Label
2. Fill in the ship “From” address section with the CPC-Ottawa mailing address as below:
   • First Name: CPC-Ottawa | PR-TR PRINTING
   • Company: [Leave this field blank]
   • Country: Canada
   • Street Address: 365 Laurier Ave West
   • Apt/Etage/Bureau/Suite: [Leave this field blank]
   • Postal Code: K1A 1L1
   • City: OTTAWA
   • Province: Ontario
   • Phone: Your own Phone Number, DO NOT put IRCC Phone Number.
   • Email notifications: Put your email address here, DO NOT put the CPC-O email address.
   • Tax ID no.: Leave blank
3. Fill in the ship “To” address section with your mailing address details;
4. Select “item”: FedEx Envelope, 0.2 kg. Carriage value: Leave blank.
5. Select “SHIP DATE”: If not today or tomorrow (further in the future)
6. Select the fastest delivery service offered in your region
7. For pick-up, select Item #3 – Use an already scheduled pickup at my location
   • DO NOT SELECT “Schedule a pickup”
8. Review all mailing details and pay online:
   • You can use a credit card or an already existing FedEx account. Remember that the address for the credit card or FedEx account has to match what is already on file. If you fail 3 times, it will lock out the payment number you’re trying to use.
9. VERY IMPORTANT TO FOLLOW THESE INSTRUCTIONS:
   • When you receive the e-mail confirmation from FedEx, open the shipping label and save the label as an electronic version (PDF file) on the desktop of your computer.
   • Print all the pages of the pdf file, including commercial invoices, on plain white paper, single sided.
   • Include in your parcel ALL the pages that printed with your documents.

You do not need to include an empty FedEx envelope.