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How COVID-19 is affecting applications to visit, work or study in Canada

If you meet the criteria for the travel exemptions, and you want to apply to come to Canada, there are changes to the application process. Learn more.

You can travel to Canada only if you are exempt from the travel restrictions and are coming for an essential purpose.

Your account lets you start an application, submit and pay for your application, get messages related to your application, check the status of your application and update your information.

Need help signing in
or applying online?

This online service will be unavailable from 3:30 a.m. to 5:30 a.m. Eastern time, on Tuesday June 9, 2020, in order to perform system maintenance.

Option 1: GCKey

Sign in with your GCKey user ID and password.

Sign in with GCKey

Option 2: Sign-In Partner

Sign in with your online Canadian banking information if you have an existing account with 1 of our partners.

Sign in with Sign-In Partner

View the full list of Sign-In Partners

Don’t have an account?

Register

Full list of Sign-in Partners

  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Desjardins Group
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Tangerine
  • TD Bank Group

Common questions about signing in or applying online

If you’re still having technical problems, let us know through our Web form (Select to expand)

Tell us about the technical problem by completing this Web form.

  • under Enquiry, choose Technical difficulties in the drop-down menu
  • upload screenshots from your account that show us
    • the page where you’re having problems
    • the error message(s) you get

If you need to upload a number of images, find out how to combine them into 1 document.

We’ll try to get back to you within 10 business days. Please don’t send your question more than once. It could delay our response.

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