Coronavirus disease (COVID-19): Refugees, asylum claimants, sponsors and PRRA applicants

We recognize that the travel restrictions have an impact on many people who can’t travel to Canada right now. These restrictions stop most discretionary travel to Canada.


You must use ArriveCAN before checking in at the airport or crossing the border to submit your

  • travel and contact information
  • quarantine plan
  • COVID-19 symptoms self-assessment

Please bring your ArriveCAN receipt (electronic or paper) with you to show the border services officer upon arrival.

Refugee sponsors and refugees overseas waiting to be resettled

Our ability to resettle refugees is restricted by the coronavirus (COVID-19) prevention measures in Canada and around the world. We expect to see more refugee departures to Canada as these measures are lifted.

Some challenges affecting our resettlement work are

  • the unique conditions in each country of asylum
  • the importance of making sure service providers and sponsors in Canada can support refugees when and after they arrive

We’ll keep working with our resettlement partners to facilitate refugee resettlement safely. Our partners include

  • the United Nations Refugee Agency (UNHCR)
  • the International Organization for Migration

Mandatory quarantine, COVID-19 testing and other requirements

Before you travel to Canada, make sure you know the rules and what you need to do before and after you arrive:

If you’ve already sponsored refugees

We’ll contact you when the refugees you’re waiting for are ready to travel. You’ll need to confirm that you’re ready to welcome your sponsored refugees. This includes having a quarantine plan.

All refugees arriving in Canada must isolate for 14 days when they arrive. As their sponsor, you must have a quarantine plan ready for them. Share your quarantine plan with them so they know what to expect when they get here.

When any traveller arrives in Canada, one of our officers will ask them about their quarantine plan. Make sure the refugees you’re sponsoring have the details of their quarantine plan available before they leave. Our officer may contact you for more information about the plan if something isn’t clear.

We’ve made a fact sheet to help refugees understand what they’ll have to do when they get to Canada. You can download it in multiple languages and share it with the refugees you’re sponsoring.

Download our “Resettling to Canada during the COVID-19 pandemic” fact sheet.

Once we contact you, make sure everyone in your sponsorship group agrees that you’re ready to welcome and support the refugees you’ve sponsored.

If you’re sponsoring through a sponsorship agreement holder, discuss your plans with them. Make sure they agree before you tell us to proceed with the refugees’ travel plans.

See the Travel Resumption Resource Kit for Refugee Sponsors for help in preparing for the arrival of your sponsored refugees.

Immigration loans

As of October 2020, we started sending out immigration loan statements of accounts again.

Contact us at 1-800-667-7301 if you

Refugee claimants in Canada

Temporary agreement between Canada and the U.S.

  • Individuals entering Canada from the U.S. to make an asylum claim will be temporarily sent back to the U.S.
  • Individuals entering the U.S. from Canada to make an asylum claim will be temporarily sent back to Canada.

This applies

  • between official ports of entry along the land border
  • at air and marine ports of entry

If you make a claim at a land port of entry, the Safe Third Country Agreement applies.

Safe Third Country Agreement remains in effect

We’re appealing the Federal Court of Canada’s decision on the Safe Third Country Agreement (STCA).

The STCA continues to be in effect. Individuals entering Canada at a land port of entry continue to be ineligible to make a refugee claim, and will be returned to the U.S. unless they meet one of the relevant exceptions under the STCA.

Until further notice, IRCC offices in Canada won’t

You can still make a refugee claim if you’re already inside Canada by sending us an email.

Make a refugee claim inside Canada

If you’re subject to a removal order, you can’t make a refugee claim.

Get a new refugee claimant interview time

We’ll contact you about an interview time if

Use the Web form if you need to update your contact information.

Get services if your refugee documents are expired, lost or were stolen

Expired RPCDs should be considered valid until further notice. You can use your acknowledgement of claim letter or RPCD (valid or expired) to prove you’ve made a refugee claim.

If your RPCD was lost or stolen, send an email to The subject line of your email should say if your RPCD was lost or stolen.

After we get your email, we’ll invite you to sign up for Canada Post’s epost ConnectTM service. We’ll communicate with you using this secure service to help you with your lost or stolen RPCD.

We can’t replace RPCDs right now. We can only provide temporary documents.

When our offices re-open, we’ll contact you using epost Connect to set up an appointment to replace your RPCD.

Get a work or study permit

You won’t be able to get a free work or study permit until you’ve had your refugee claim interview and completed an immigration medical exam.

If you already have a valid permit, you can keep using it. You can also apply for an extension before your work or study permit expires.

If you’re a refugee claimant providing direct care to patients during the COVID-19 pandemic

As of December 14, 2020, we have a new application process for refugee claimants working in Canada’s health-care sector to apply for permanent residence.

You can apply if you meet the eligibility requirements and you’re

Transfer your existing humanitarian and compassionate consideration application

You can ask us to review your application under this process instead if

Learn about this process and how to apply.

Pre-removal risk assessment (PRRA) application deadlines

We’re still accepting PRRA applications at this time. We’ve also added the option to submit and communicate about your application online.

Find out how to

If you can’t apply within the 15-day deadline

A Canada Border Services Agency (CBSA) officer will tell you if you’re eligible to apply for a PRRA. If you’re eligible, you then have 15 days to submit a complete application. This is the only way to guarantee that your removal order will be stayed.

If you can’t submit a complete PRRA application within the 15 days because of COVID-19 disruptions,

If we get your application after the 15-day deadline,

If you already applied, but can’t submit your supporting documents within the 30-day deadline

After a CBSA officer tells you that you’re eligible for a PRRA, you have 30 days to submit other documents to support your application.

If you couldn’t submit supporting documents within 30 days because of COVID-19 disruptions,

We won’t make a decision on your case until after your new 30-day period is over.

The purpose of this new 30-day period is to make sure you have the same amount of time to submit supporting documents as you would have had without the COVID-19 disruptions.

COVID-19 information in multiple languages

The Public Health Agency of Canada website has resources in multiple languages to help you understand COVID-19. These include

  • factsheets
  • videos
  • recordings
  • infographics

You can find the languages of each resource under its description.

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