Coronavirus disease (COVID-19): Settlement and resettlement service providers

COVID-19 requirements for air travel from China, Hong Kong and Macao

As of January 5, all air travellers, 2 years of age and older, arriving from the People’s Republic of China, Hong Kong or Macao must show a negative COVID-19 test result, taken no more than 2 days before their departure, to the airline in order to board their flight.

Find out more about these requirements

Until you have clear guidelines for safely reopening your offices, focus on providing critical settlement and resettlement services to your clients.

Providing services to your clients

Find information about providing services to your clients during the pandemic, including

  • focusing on critical services
  • offering services remotely

Managing your agreement with us

Learn about some temporary changes we’ve made that may help you support your employees and clients during the pandemic, including

  • getting help with your budget
  • dealing with vacation leave
  • managing your reporting

Helping your clients get RAP support

Get help with your Resettlement Assistance Program (RAP) agreement, including

  • accessing income support for your clients
  • completing and sending forms

Contact us

If you’re a service provider organization with questions about service delivery during COVID-19, contact your program officer for guidance.

Not a service provider organization?

Find out how you’re affected by the coronavirus disease (COVID-19)

Updates and related links

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