In-Canada families of Canadian victims of recent air disasters – Pathway to permanent residence: After you apply

On this page

How we process your application

We’ll review your application and check that it’s complete. If it’s complete, we’ll send you an acknowledgement of receipt that includes the application number.

We’ll return your application to you if

If your application is complete, we'll start checking your eligibility. If you meet the basic eligibility requirements, and you have a refugee claim or appeal in process at the IRB, we'll advise the IRB that you've applied and ask that your application be put on hold.

After we confirm your eligibility for the public policy, we’ll

Note: Due to COVID‑19 health concerns, Service Canada offices are not collecting photos as part of the biometric requirement, effective April 16, 2021, until further notice. During this time, we will consider the collection of fingerprints from clients to be a full biometric enrolment.

Once we confirm that you meet all the eligibility criteria, your removal order, if there is one, will be stayed until we make a final decision on your application.

Get your fingerprints and photo taken

You may need to give your fingerprints and photo (biometrics) after you apply for permanent residence if

or

Note: Due to COVID‑19 health concerns, Service Canada offices are not collecting photos as part of the biometric requirement, effective April 16, 2021, until further notice. During this time, we will consider the collection of fingerprints from clients to be a full biometric enrolment.

We’ll contact you if you need to give biometrics.

Learn more about biometrics.

Things that may delay your application

In some cases, it may take us longer to process your application if

Track and update your application

You can use a courier service that needs a delivery signature to find out when we get your application package. This lets you confirm delivery and track your package until it gets to us.

When you get your acknowledgement of receipt letter, you can check the status of your application online.

If you can’t view the status of your application, you may contact us to report technical problems.

To avoid delays in processing, keep your personal information up to date:

If we approve your application

If we approve your application, we’ll contact you about next steps, including

If we refuse your application

We’ll send you a letter and tell you why we refused it.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: