Since launching the 100-day Service Improvement Plan earlier this year, the Canada Revenue Agency (CRA) has made considerable and marked progress in reducing client wait times, improving service standards, and scaling up new technologies into its processes—all while improving user-friendly services.
Canadians expect and deserve timely, reliable, and accurate service from the Canada Revenue Agency (CRA). Supporting Canadians is a responsibility we take seriously.
Canadians deserve timely, reliable, and accurate service from the CRA, and that’s why we thank the Auditor General and their office for their important work on this report.
As we near the halfway point of the Canada Revenue Agency’s (CRA) 100-day Service Improvement Plan, launched on September 2, 2025, we want to update Canadians on our significant progress.
Today, Bob Hamilton, Commissioner of the CRA, issued the following statement regarding the publication of the report from the National Security and Intelligence Review Agency.
Today, the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, announced the extension of the tenure of the Taxpayers’ Ombudsperson, Mr. François Boileau.
The Honourable Élisabeth Brière, Minister of National Revenue and the Honorable Steven MacKinnon, Minister of Employment, Workforce Development and Labour, today issued the following statement regarding the establishment of a data-sharing arrangement between the Canada Revenue Agency (CRA) and the Labour Program at Employment and Social Development Canada (ESDC).