The Canada Revenue Agency (CRA) is committed to serve Canadians by providing accurate, reliable, and timely services. We believe in the importance of delivering clear, responsive, and effective support when Canadians reach out for assistance, and we continue to take meaningful steps to improve the service experience.
Today, the Honourable Wayne Long, Secretary of State for the Canada Revenue Agency and Financial Institutions, announced the renewal of the Community Volunteer Income Tax Program (CVITP) Grant for the next three years.
Since launching the 100-day Service Improvement Plan earlier this year, the Canada Revenue Agency (CRA) has made considerable and marked progress in reducing client wait times, improving service standards, and scaling up new technologies into its processes—all while improving user-friendly services.
Canadians expect and deserve timely, reliable, and accurate service from the Canada Revenue Agency (CRA). Supporting Canadians is a responsibility we take seriously.
Canadians deserve timely, reliable, and accurate service from the CRA, and that’s why we thank the Auditor General and their office for their important work on this report.
As we near the halfway point of the Canada Revenue Agency’s (CRA) 100-day Service Improvement Plan, launched on September 2, 2025, we want to update Canadians on our significant progress.
Today, Bob Hamilton, Commissioner of the CRA, issued the following statement regarding the publication of the report from the National Security and Intelligence Review Agency.