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Letter to the Minister
Ombudsman’s Message
An Office that Can Help
The Year in Review: 2013-2014
Individual Cases
Special Reports
Ongoing Issues
Broader Investigations
Outreach
Corporate Priorities and Initiatives
Ombudsman’s Advisory Committee
Liz Hoffman Memorial Commendation for Complaint Resolution
Appendix I – Disposition of Cases
Appendix II – Financial Report
2013-2014 Annual Report
