National Defence and Canadian Armed Forces Ombudsman
MESSAGE RELATED TO COVID-19 CONTAINMENT EFFORTS
2020-04-06
In keeping with Government of Canada direction related to the limitation of non-essential services, our telephone lines, and our office's services are closed. We will update our status regularly so please check back for updates.
You may still complete an online complaint form. However, given the circumstances, please note that we cannot guarantee a specific response time to your query.
- If this is an emergency and you need immediate assistance, please contact 911.
- COVID-19 Resources for DND/CAF
- Canadian Forces Morale and Welfare Services - COVID-19
- Military Families, the Family Information Line offers 24/7 free Bilingual Counseling & Support Tel: 1-800-866-4546 Email: fil@CAFconnection.ca
We have received a number of questions about how to apply for Employment Insurance, this is outside the mandate of this office, please refer to Canada’s COVID-19 Economic Response Plan for most up to date information.
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.
We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.
Educational information
Information for CAF members, DND employees, Cadets and Junior Canadian Rangers, and the family members of the above.
Reports, news and statistics
Investigative reports and progress reports, Ombudsman reports, annual reports and statistics, news releases, Ombudsman letters and statements, Ombudsman messages
Contact our office
Ask a question, get help finding information, get a process back on track, highlight an issue in your local base or wing.
Information about our office
The Ombudsman, who we help, our office, our mandate, the Ombudsman Advisory Council, upcoming and past visits, access to information and privacy, transparency
- Office operations
2020-04-06
Refer to our Covid-19 update for current information on our office operations.
- Contact us
- We are ready to help.
- Secure complaint form
- Live chat
- General Inquiries
- Mailing address
Office of the Ombudsman
100 Metcalfe Street, 12th Floor
Ottawa, Ontario
K1P 5M1
Report a problem or mistake on this page
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