National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.
We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.
Please be advised that due to technical issues beyond our control, the online booking tool is currently unavailable.
We are ready to help.
- Call us toll-free at 1-888-828-3626
- Submit a question or complaint through our secure online form
- Live chat with an agent 8 am to 5 pm ET Monday to Friday
- Email an agent for information or assistance
- Email for general office inquiries
- Email media relations
Office of the Ombudsman
100 Metcalfe Street 12th Floor
A systemic investigation into the identification of mental health needs and support for Primary Reserve members participating in domestic operations.
Know a person or group who should be recognized for their efforts to improve the Defence community? Nominate them for a Liz Hoffman Memorial Commendation award.
Benefits and services information for military members who are ill, injured, or transitioning out of the Canadian Armed Forces, their families, as well as families of the deceased
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