National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.
We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.
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Educational information
Information, Frequently Asked Questions, Videos, and Sample Cases.
Reports, news and statistics
Investigative reports and progress updates, Ombudsman reports, annual reports and statistics, news releases, letters and statements, Ombudsman messages.
Contact our office
Ask a question, get help finding information, get a process back on track, report an issue or submit a complaint.
Information about our office
The Ombudsman, who we help, our mandate, Ombudsman's Advisory Committee, upcoming and past visits, access to information and privacy, transparency.
Newsroom
Current news and issues, media relations information.
Top 5 requested topics:
- Contact us
- We are ready to help.
- Call us toll-free at
1-888-828-3626 - Secure complaint form
- Live chat
- Online booking tool
- Email us for any information or assistance requests.
- For any other inquiry, email us.
- Mailing address
Office of the Ombudsman
100 Metcalfe Street, 12th Floor
Ottawa, Ontario
K1P 5M1
- Mailing address
2021-2022 Annual Report
Report of the Office of the Ombudsman for National Defence and the Canadian Armed Forces to the Minister of National Defence
The ABCs of military postings
Getting on the road to sound financial, housing, and military life decisions for Canadian Armed Forces members and their families
Military Benefits Browser
Benefits and services information for military members who are ill, injured, or transitioning out of the Canadian Armed Forces, their families, as well as families of the deceased
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