National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.
We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.
Educational information
Information for CAF members, DND employees, Cadets and Junior Canadian Rangers, and the family members of the above.
Reports, news and statistics
Investigative reports and progress reports, Ombudsman reports, annual reports and statistics, news releases, Ombudsman letters and statements, Ombudsman messages
Contact our office
Ask a question, get help finding information, get a process back on track, highlight an issue in your local base or wing.
Information about our office
The Ombudsman, who we help, our office, our mandate, Ombudsman's Advisory Committee, upcoming and past visits, access to information and privacy, transparency
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Please note: We are not affiliated with the Canada Revenue Agency. If you need help with the Canada Emergency Response Benefit, please visit the CRA website.
- Contact us
- We are ready to help.
- Call us toll-free at
1-888-828-3626 - Secure complaint form
- Live chat
- Online booking tool
- General Inquiries
- Mailing address
Office of the Ombudsman
100 Metcalfe Street, 12th Floor
Ottawa, Ontario
K1P 5M1
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