National Defence and Canadian Armed Forces Ombudsman

We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating our  constituents. We are independent of the military chain of command and civilian management.

We provide educational information.

We address individual complaints and make recommendations to the DND and the CAF.

We address systemic issues and make recommendations to the Minister.

We publish letters to and from the Ombudsman. These letters help provide context for the issues in which we are involved.

Booking tool unavailable

Please be advised that due to technical issues, the online booking tool is currently unavailable.

If you have made a booking since 1 July, please contact 1-888-828-3626 to confirm that it was received.

We apologize for this inconvenience and thank you for your patience during this time.

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We are ready to help.

Call us toll-free at 1-888-828-3626
TTY: 1-833-341-5071
Submit a question or complaint through our secure online form
Live chat with an agent 8 am to 5 pm ET Monday to Friday
Book a phone call with an agent
Request a presentation to learn how we can help your organization
Email an agent for information or assistance
Email for general office inquiries
Email media relations
Mailing address
Office of the Ombudsman
100 Metcalfe Street 12^th Floor
Ottawa, Ontario
K1P 5M1

Review our educational information

Better understand the CAF and the DND policies and guidelines and how they affect you.

Find our publications

Our reports and letters document our investigations, recommendations and the progress on both systemic and individual investigations. We also release an Annual Report of our work.