A Report Outlining the Delays in the Processing of Adjudications and Initial Authority Grievances by the Director General Compensation & Benefits

Table of Contents

• Background
   
• Investigation
   
• Director Compensation and Benefits Administration 2
   
  • The Problem
     
    • Policy and Responsibility
       
    • Structure
       
    • Process
       
    • Staffing
       
  • DCBA 2 Remedies to Date
     
  • Ombudsman’s Findings
     
  • Ombudsman’s Recommendations
     
• Compensation and Benefits Grievance Section
   
  • The Problem
     
    • Policy and Responsibility
       
    • Structure
       
    • Process
       
    • Staffing
       
  • CBGS Remedies to date
     
  • Ombudsman’s Findings
     
  • Ombudsman’s Recommendations
     
• Final Reflections
   
• Annex A: Copy of the letter from the Ombudsman’s office to the former Chief of Military Personnel, June 2011
   
• Annex B: Copy of the letter from the former Chief of Military Personnel to the Ombudsman’s office, July 2011
   
• Annex C: Organizational Chart of DCBA 2
   
• Annex D: Organizational Chart of CBGS
   
• Annex E: Recommendations
   
• Annex F: Formal Response from the Chief of Defence Staff