COVID-19 quarantine compliance and enforcement (Compliance Call Campaign 4.0 and 5.0): Privacy compliance evaluation

Approved July 2021

Description of program

Due to the COVID-19 pandemic, enhanced border measures authorized by the Quarantine Act were introduced. These measures ensure appropriate actions are taken to reduce the spread of the virus.

To verify and improve compliance with the Emergency Orders under the Quarantine Act, the Public Health Agency of Canada (PHAC) launched the COVID-19 Quarantine Compliance Call Campaign. PHAC sought the support of Employment and Social Development Canada (Service Canada) to assist with the delivery of the campaign.

The scope of the services provided by Service Canada under phases 1.0, 2.0 and 3.0 of the campaign were expanded. This expansion accounted for the growing number of travellers entering Canada who are not exempt from quarantine. The expanded services are referred to as phases 4.0 and 5.0, and include:

Why a privacy compliance evaluation was completed

In accordance with the Treasury Board of Canada Secretariat's Interim Directive on Privacy Impact Assessment, a privacy compliance evaluation was completed in place of a full privacy impact assessment. As a new program and urgent COVID-19-related initiative, the COVID-19 quarantine compliance and enforcement (Compliance Call Campaign 4.0 and 5.0) meets the criteria for a privacy compliance evaluation. A full privacy impact assessment will be completed and submitted to the Treasury Board of Canada and to the Office of the Privacy Commissioner, in accordance to the timeline described in the directive.

More information

The privacy compliance evaluation examined the the collection, use, disclosure and retention of personal information for the COVID-19 quarantine compliance and enforcement (Compliance Call Campaign 4.0 and 5.0). The privacy compliance recommended the following actions to reduce privacy risks:

The Privacy Management Division and PHAC are putting into place measures to address the identified compliance issues.

If you would like more information about this privacy compliance evaluation, please contact:

Health Canada / Public Health Agency of Canada Privacy Management Division
Holland Cross - Tower A
11 Holland Ave, 5th Floor, Suite 513
Ottawa ON  K1A 0K9
Mail Stop: 3005A

E-mail: phac.privacy-vieprivee.aspc@canada.ca
Telephone: 613-946-3179

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