Service Standard for the Issuance of a Risk Group 2 Pathogen and Toxin Licence under the Human Pathogens and Toxins Act

Service standard

For the issuance of a Risk Group 2 Pathogen and Toxin Licence, the Agency commits to a service delivery standard of 80 business days from receipt of a completed application, which does not require the Agency to seek additional information from the applicant.  Processing times may be longer for incomplete applications, applications that require additional information to be provided to the Agency, emerging pathogens or any pathogens with unknown risk group classifications.

Performance target

The performance target for the issuance of a Risk Group 2 Pathogen and Toxin Licence within 80 business days is 80%.

Performance results

Annual service performance is measured over the course of the fiscal year (April 1 - March 31).

For Fiscal Year 2019-2020:

  • 98.7% of Risk Group 2 Pathogen and Toxin Licences were issued within the established service standard.

NOTICE: Due to resource implications arising from COVID-19, the 2019-2020 numbers do not include Q4. The Public Health Agency of Canada’s priority is the health and safety of all Canadians. Current departmental efforts are focused on delivering critical services to support the Government’s response to the COVID-19 pandemic. As a result, delays are being experienced for many of the department’s regulatory initiatives.

Applying for a Risk Group 2 Pathogen and Toxin Licence

Application Process

An individual or organization requiring a Risk Group 2 Pathogen and Toxin Licence should follow the instructions outlined on PHAC's Human Pathogens and Toxins Act Licensing Program webpage.

Fee/Cost Recovery

There is no fee associated with the issuance of a Risk Group 2 Pathogen and Toxin Licence.

Departmental/Agency Contact

Please contact the Centre for Biosecurity to make any general inquiries or comments:

Centre for Biosecurity
Public Health Agency of Canada
100 Colonnade Road, AL: 6201D
Ottawa, Ontario K1A 0K9

Telephone: 613-957-1779
Facsimile: 613-941-0596
Email: PHAC.pathogens-pathogenes.ASPC@canada.ca

Service feedback

The Agency is committed to excellence in its processes and practices, and strives to continually improve its interactions with regulated parties. The Agency has therefore established a multi-step approach to efficiently receive, track, analyze, and respond to address issues in the following sequence:

  1. Receipt of a formal request or feedback in writing to the Centre for Biosecurity by facsimile at 613-941-0596 or by email at PHAC.pathogens-pathogenes.ASPC@canada.ca
  2. Creation of file. An Agency representative assigns a file number to the request and establishes an anticipated resolution date.
  3. Information gathering. After the file is reviewed, the Agency representative may request follow-up information from the correspondent via email or telephone.
  4. Action redress. Following established processes, the Agency representative carries out all necessary steps to achieve a decision on the redress request.
  5. Final resolution. The Agency representative informs the correspondent of the organization's final decision regarding the redress request.

Please contact the Centre for Biosecurity for any questions or to report any issues:

Centre for Biosecurity, Public Health Agency of Canada
100 Colonnade Road, AL: 6201D
Ottawa, Ontario K1A 0K9
Facsimile: 613-941-0596
Email: PHAC.pathogens-pathogenes.ASPC@canada.ca

For More Information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: