Apply for an exemption for compassionate reasons: Requirements

Step 1: Determine what you need to attach to your request

If you're entering Canada to:

Be present during the final moments of a loved one’s life

You need to submit a completed:

Provide care or support for someone

You need to submit a completed:

Attend a funeral or end-of-life ceremony

You need to submit a completed:

You do not need a Site Visit Authorization Form if the event will take place in a public outdoor setting. For example, a ceremony in a public park or cemetery.

Step 2: Complete the attachments

Before you start your online request for exemption, you must have the completed and signed form(s) needed for your situation.

You must use the template Letter of Required Support and/or Site Visit Authorization form. We will not accept any other format.

Site Visit Authorization Form: Required to visit or stay at a place

Indoor or private places

You need to attach a signed Site Visit Authorization Form from the administrator, proprietor or homeowner of each site or location you plan to visit during your limited release from quarantine. This includes:

  • hospitals
  • funeral homes
  • places of worship
  • retirement homes
  • long-term care facilities
  • palliative care facilities, such as a hospice
  • private residences where:
    • the death or end-of-life ceremony is occurring
    • you're supporting a critically ill person or caring for a person with a medical condition

The Site Visit Authorization form must be signed by the homeowner or tenant of a private residence, or by the manager, administrator or proprietor of each site.

Public outdoor places

You don't need a Site Visit Authorization Form if you're visiting a public outdoor setting or site. For example, a ceremony in a public park.

Provincial and territorial restrictions

Before applying, please check provincial or territorial requirements.

Some provinces and territories may not allow release from quarantine for compassionate reasons. This means that even if you receive approval from the Public Health Agency of Canada, a province or territory may have further travel restrictions you must follow. In this case, you must follow the stricter rules.

Check back regularly as these restrictions can change.

Provincial and territorial travel restrictions

Instructions to request authorization to visit a site during quarantine

  1. Send the PDF form to the person (e.g. manager, administrator, proprietor or homeowner/tenant) in charge of the site(s) you'll visit. They need to fill out and sign the form, then digitally send it back to you.
    • You can download and attach the fillable form: Site Visit Authorization Form (PDF)
      or
    • You can copy and paste this link, and email it to the person in charge:
      https://www.canada.ca/content/dam/phac-aspc/documents/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/compassionate-entry-limited-release-from-quarantine/site-visit-authorization-form-en.pdf
  2. The form can be filled out and signed on a computer with:
    • any PDF software
    • the default PDF viewer available through your Internet browser
  3. Ensure you provide a signed Site Visit Authorization Form for each place you plan to visit or stay during your limited release from quarantine.
  4. Each travellers' name must be included on the Site Visit Authorization Form(s).
  5. Attach the document(s) to your online request form.
  6. Print a paper copy to bring along when/if you enter Canada.

Minors

An accompanying minor(s) can be included on the same Site Authorization Form as their parent or guardian.

Minors travelling alone must have their own Site Authorization Form.

Letter of Required Support: Required to care for someone or to be present during the final moments of life

You need the completed and signed Letter of Required Support to submit with your application.

  1. Only a health care professional licensed to practise in Canada can fill out and sign the form.
  2. Send the PDF form to the health care professional licensed to practise in Canada who can certify that your presence is required. They need to fill out and sign the form, then digitally send it to you.
    • You can download and attach the fillable form: Letter of Required Support (PDF)
      or
    • You can copy and paste this link, and email it to a licensed health care practitioner in Canada:
      https://www.canada.ca/content/dam/phac-aspc/documents/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/compassionate-entry-limited-release-from-quarantine/letter-of-required-support-form-en.pdf
  3. The form can be filled out and signed on a computer with:
    • any PDF software
    • the default PDF viewer available through your Internet browser
  4. Each traveller must have a Letter of Required Support with their name included.

Minors

An accompanying minor(s) can be included on the same Letter of Required Support Form as their parent or guardian.

Minors travelling alone must have their own Letter of Required Support.

Proof of death: Required to attend a funeral or end-of-life ceremony

You need proof of death to submit with your completed application. The following documents are examples of documents that can be used:

  • burial permit
  • death certificate
  • statement of death
  • medical certificate of death
  • letter from the funeral home

If the funeral or end-of-life ceremony will occur during your quarantine period, you’ll need a Site Visit Authorization Form(s) to attend.

It's an offence under the Quarantine Act to provide a false or misleading statement, which could lead to up to:

Step 3: Complete your online request for exemption with the attachments

Before you start the request for exemption online, be ready to attach:

Your request won’t be accepted if it’s incomplete.

What you should know about the online request for exemption

Continue: complete your request online

Wait for approval

Once you’ve completed your online submission, you’ll receive a receipt email with an application number.

Your application will be assessed by the Public Health Agency of Canada. We'll confirm whether or not your request meets the requirements for entry and/or for limited release from mandatory quarantine for compassionate reasons.

Once your application is approved

Print or take screenshots of your compassionate approvals and attachments to bring with you to enter Canada.

A government official makes the final decision for entry at the border, based on the information presented to them at the time.

All international travellers must carry acceptable identification and a valid visa (if necessary) when entering Canada. Please note, Compassionate Exemption applications do not expedite or prioritize the processing of visa applications. Visit the Immigration, Refugees and Citizenship Canada website for more information.

Find out if you need a visa or Electronic Travel Authorization (eTA)

Testing and quarantine requirements for travellers

Travellers entering Canada must follow testing and quarantine requirements to keep everyone safe.

Meet all the entry requirements for your situation:

Provincial and territorial requirements for travellers

It‘s important that travellers have the most up to date information on travel requirements to enter Canada. Provinces and territories may have their own provincial border measures as well as public health guidelines. They may also apply public health measures for vaccinated Canadians differently. In cases where the requirements differ, you must follow the stricter measures.

COVID-19: Provincial and territorial resources

Service standard

The Public Health Agency of Canada's goal is to respond to applications within 7 business days. Depending on volumes, some cases may fall outside this service standard.

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