Apply for an exemption for compassionate reasons: Requirements

Step 1: Determine what you need to attach to your request

If you're entering Canada to:

Be present during the final moments of a loved one’s life

You need to submit a completed:

Provide care or support for someone

You need to submit a completed:

Attend a funeral or end-of-life ceremony

You need to submit a completed:

You do not need a Site Visit Authorization Form if the event will take place in a public outdoor setting. For example, a ceremony in a public park.

Canadians entering for compassionate reasons

Canadians only need to complete a request for exemption online if they:

Step 2: Complete the attachments

Before you start your request for exemption online, you must have completed and signed the form(s), letter or proof for your situation.

You must use the template Letter of Required Support and/or Site Visit Authorization form. We will not accept any other format.

Site Visit Authorization Form: required to visit or stay at a place

Indoor or private places

You need to attach a signed Site Visit Authorization Form from the administrator, proprietor or homeowner of each site or location you plan to visit during your limited release from quarantine. This includes:

  • hospitals
  • funeral homes
  • places of worship
  • retirement homes
  • long-term care facilities
  • palliative care facilities, such as a hospice
  • private residences where:
    • the death or end-of-life ceremony is occurring
    • you're supporting a critically ill person or caring for a person with a medical condition

The Site Visit Authorization form must be signed by the homeowner or tenant of a private residence, or by the manager, administrator or proprietor of each site.

Public outdoor places

You don't need a Site Visit Authorization Form if you're visiting a public outdoor setting or site. For example, a ceremony in a public park.

Provincial and territorial restrictions

Before applying, please check provincial or territorial requirements.

Some provinces and territories may not allow release from quarantine for compassionate reasons. This means that even if you receive approval from the Public Health Agency of Canada, a province or territory may have further travel restrictions you must follow.

Check back regularly as these restrictions can change.

Provincial and territorial travel restrictions

Instructions to request authorization to visit a site during quarantine

  1. Only the manager, administrator, proprietor or homeowner/tenant of the place you plan to visit can fill out the form.
  2. Send the PDF form to the person in charge of the site(s) you’ll visit. They need to fill out and sign the form and send it to you digitally.
    • You can download and attach the fillable form: Site Visit Authorization Form (PDF)
      or
    • You can copy and paste this link into your email to the person in charge:
      https://www.canada.ca/content/dam/phac-aspc/documents/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/compassionate-entry-limited-release-from-quarantine/site-visit-authorization-form-en.pdf
  3. The form can be filled out and signed on a computer with:
    • any PDF software
    • the default PDF viewer available through your Internet browser
  4. Have them send the file back to you to attach to the online request form.
  5. Print a paper copy to bring along when/if you enter Canada.
  6. Travellers must have a Site Visit Authorization Form(s) with their name included.
  7. You need a signed Site Visit Authorization Form for each place you plan to visit or stay during your limited release from quarantine.

Minors

An accompanying minor(s) can be included on the same Site Authorization Form as their parent or guardian.

Minors travelling alone must have their own Site Authorization Form.

Letter of Required Support: required to care for someone or to be present during the final moments of life

You need the completed and signed Letter of Required Support to submit your application.

  1. Only a health care professional licensed to practise in Canada can fill out the form.
  2. Send the PDF form to the health care professional licensed to practise in Canada who can certify that your presence is required. They need to fill out and sign the form and send it to you digitally.
    • You can download and attach the fillable form: Letter of Required Support (PDF)
      or
    • You can copy and paste this link into your email to a licensed health care practitioner in Canada:
      https://www.canada.ca/content/dam/phac-aspc/documents/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/compassionate-entry-limited-release-from-quarantine/letter-of-required-support-form-en.pdf
  3. The form can be filled out and signed on a computer with:
    • any PDF software
    • the default PDF viewer available through your Internet browser
  4. Travellers must have a Letter of Required Support with their name included.

Minors

An accompanying minor(s) can be included on the same Letter of Required Support Form as their parent or guardian.

Minors travelling alone must have their own Letter of Required Support.

Proof of death: required to attend a funeral or end-of-life ceremony

You need proof of death to submit your completed application. The following documents are examples that can be used as part of the death notification:

  • burial permit
  • death certificate
  • statement of death
  • medical certificate of death
  • letter from the funeral home

If the funeral or end-of-life ceremony will occur during your quarantine period, you’ll need a Site Visit Authorization Form(s) to attend.

It's an offence under the Quarantine Act to provide a false or misleading statement, which could lead to up to:

Step 3: Complete your online request for exemption with the attachments

Before you start the request for exemption online, be ready to attach:

Your request won’t be accepted if it’s incomplete.

What you should know about the online request for exemption

Continue your request for exemption online

Once your attachments are completed and signed

You need to:

  • attach your completed and signed documents to this online request
  • complete a new request for each applicant, including minors who are travelling alone

Continue: complete your request online

Wait for approval

If your submission is completed, you’ll receive a receipt email with an application number.

Your application will be assessed by the Public Health Agency of Canada. We'll confirm that your request meets the requirements for entry and/or for limited release from mandatory quarantine for compassionate reasons.

Once your application is approved

Service standard

The Public Health Agency of Canada's goal is to respond to applications within 7 business days. Some cases will fall outside this service standard.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: