COVID-19 mandatory hotel stopover: Staying at the hotel

Reserve your 3-night hotel stopover

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Getting to your government-authorized hotel

To get to your hotel, take the transportation services provided by your reserved hotel. Refer to your hotel reservation for details. These transportation services must follow public health measures and include:

You can drive yourself to your hotel only if you can walk to where your private vehicle is parked.

Responsibilities during your stay

During your stay, you're responsible for following the:

You must:

If you develop COVID-19 symptoms during your stay
  • Remain in your room.
  • Call the Government-Authorized Accommodation Information Line provided in the stopover information package you received at check-in.
  • A Public Health Agency of Canada official will call you to get additional details regarding your condition.

You must not:

Meals and activities

Meals

Meals will be delivered to your room 3 times daily. You can also order from nearby restaurants that offer delivery or through food delivery apps.

Please notify the hotel personnel if you have allergies or dietary restrictions. In unique situations, the hotels will support the delivery of meals if they're not able to provide meals that meet your medical or dietary requirements.

Snacks are also available (additional costs may apply).

Cleaning

Cleaning personnel won't enter your room during this mandatory stopover period.

You'll be provided with 60% alcohol-based hand sanitizer and approved hard surface disinfectants. These are to clean and disinfect the frequently touched surfaces in your room to keep yourself and others safe.

You may request additional towels and toiletries be delivered in a contactless manner.

Going outside

Travellers who don't have symptoms can go outside for limited and monitored outdoor time. Check with the hotel for the location and schedule.

During your outdoor time, you're required to wear a non-medical mask and maintain a 2-metre distance from others.

For the safety of you and your fellow travellers, you're not permitted to:

  • interact with travellers outside your immediate household
  • visit common areas of the hotel, such as the pool or lobby
Physical contact with others

You aren't permitted to:

  • interact with travellers outside your immediate household
  • visit common areas of the hotel, such as the lobby or pool

You'll be able to make phone or video calls to other people.

Pets

If you have a pet, make arrangements to book your mandatory stopover in a hotel that allows pets.

Smoking or vaping

If you wish to leave your room to smoke or vape, please contact the hotel reception desk to pre-arrange a time.

It's prohibited to smoke or vape (including cannabis products) in your room. Rooms are equipped with smoke detectors and if smoke is detected, an alarm will sound.

Alcohol and cannabis

Alcohol and cannabis products (unless medically prescribed) aren't considered essential items. Hotels aren't required to provide or deliver these items to your room.

Security

There is 24-hour security onsite to ensure your safety, security and privacy.

Getting your test results

Depending on the test provider, you'll receive an email or text message, either with your results or with instructions on how to view your results online. If you don't have access to your email, refer to the information package you received at check-in.

Instructions for negative, positive or indeterminate results

If you're still waiting for results

Travelling on to your place of quarantine after your hotel stop over

Violations, fines and penalties

Hotel's code of conduct

Individuals who don't follow a hotel's code of conduct may be subject to:

Local police will be contacted as necessary.

Under the Contraventions Act, police and Public Health Agency of Canada officers can issue contravention tickets to people who don't comply with the:

Any traveller who is in contravention of the Quarantine Act may face fines of up to $5,000 for each:

Fines for violating the Quarantine Act

Breaking quarantine or isolation

Violating any instructions provided to you when entering Canada is an offence under the Quarantine Act. It could lead to one or both of the following:

If a person breaks mandatory quarantine or isolation requirements, and causes the death of or serious bodily harm to another person, they could face one or both of the following:

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