COVID-19 mandatory hotel stopover: Hotel responsibilities

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Overview

Canada's hotel community is providing accommodation for the mandatory hotel stopover requirement for air travellers to Canada. This will help support public health efforts to prevent further spread of COVID-19 in our country.

Responsibilities and requirements

The hotel's main responsibilities will be to:

Location of the hotel

Government-authorized hotels are located near one of the 4 Canadian airports currently accepting international flights:

  1. Vancouver International Airport
  2. Calgary International Airport
  3. Toronto Pearson International Airport
  4. Montreal-Trudeau International Airport

They must be:

  • no more than 10 km from the:
    • Calgary International Airport
    • Toronto Pearson International Airport
    • Montreal-Trudeau International Airport
  • no more than 17.5 km from the:
    • Vancouver International Airport
  • accessible to a tertiary care hospital facility

Access

  • Clear and congestion-free access to hotel room.
  • Compliant with the provincial fire code regulations.
  • Accessibility for wheelchairs and other assistive devices.
  • Appropriate transportation from airport to hotel.
  • Parking for travellers arriving by private vehicle.

Ventilation

Compliant with:

  • Standard Practice for Inspection and Maintenance of Commercial Building HVAC Systems (ASHRAE Standard 180, Standard Practice for Inspection and Maintenance of Commercial Building HVAC Systems)
  • Indoor Air Quality Standards for optimal humidity levels (ASHRAE 62.1, Ventilation for acceptable Indoor Air Quality)

Basic infrastructure and functional requirements

  • Online registration, check-in and check-out procedures.
    • Travellers can use a third party centralized booking system to reserve and pre-pay their hotel stay or book directly with the hotel.
  • Able to load proposed rate for this initiative in the Apollo Global Distribution System (GDS) with a unique rate code.
    • If the property isn't on the Apollo GDS, you must be able to provide a unique rate code in order for the identified travel management company to book the rate.
  • Secured, controlled and monitored entry and exit points.
  • 24/7 reception desk service and availability of hotel staff.
  • Measures in place to monitor travellers' compliance with mandatory isolation requirements (such as movement within hotel).
  • Individual rooms with bathrooms.
    • Accessible rooms should be available.
  • Functional telephones in travellers' rooms.

Space requirements

  • Onsite or offsite laundry facilities.
  • Onsite or offsite meal preparation as well as being able to maintain food at appropriate temperatures before delivery.

Traveller services

  • Contactless meal delivery to traveller rooms.
  • Functional television and radio.
  • Free Wi-Fi access.

Infection prevention and control

  • Physical separation between regular clients and travellers, including:
    • elevators
    • staircases
    • separate floors
  • One-way circulation for entry and exit.
  • Staff trained on all appropriate personal preventive and occupational health and safety measures.
  • Process for travellers' essential and short outside time (for example, smoke breaks) that minimizes contact with others and includes mask use and physical distancing.
  • Provision of approved alcohol-based hand sanitizer:
    • in each traveller room
    • throughout common areas
    • at all entry and exit points

Cleaning

  • Staff are trained on COVID-19 cleaning and disinfecting guidelines and know how to apply best cleaning practices for public spaces.
  • Appropriate disinfectants provided for travellers to clean high-touch surfaces and objects in their own rooms, such as:
    • toilets
    • light switches
    • bedside tables
  • Frequently touched surfaces and objects in all hotel common areas cleaned and disinfected at least twice daily with an approved hard-surface disinfectant or a diluted bleach solution. This includes:
    • door knobs
    • countertops
    • elevator buttons
    • staircase hand rails
  • Staff and public bathroom and toilet surfaces are cleaned and disinfected at least twice daily with appropriate disinfectant.
  • Clean linens are provided at beginning of stay and exchanged upon request.
  • Bedding and towels are laundered using regular laundry soap and water or machine washed between 60°C and 90 °C, and dried thoroughly.
  • Waste generated during quarantine should be placed in plastic garbage bags and sealed before disposal.
  • Rooms must be thoroughly cleaned and properly disinfected between stays.

Food safety

Data reporting

Capacity to:

  • report the number of travellers each day
  • generate a daily list of travellers (check-in and check-out)
  • report non-compliant travellers to the Public Health Agency of Canada

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