COVID-19 mandatory hotel stopover: Hotel responsibilities
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Canada's hotel community is providing accommodation for the mandatory hotel stopover requirement for air travellers to Canada. This will help support public health efforts to prevent further spread of COVID-19 in our country.
Responsibilities and requirements
The hotel's main responsibilities will be to:
- safely transport travellers from the airport to the hotel
- provide travellers with 3 nights of lodging that meet requirements set by the Public Health Agency of Canada
- provide travellers with necessities, including meals, telephone and Wi-Fi in a safe and accessible environment
- report traveller information to the Public Health Agency of Canada, including check-in, check-out and compliance with the Quarantine Act
Location of the hotel
Government-authorized hotels are located near one of the 4 Canadian airports currently accepting international flights:
- Vancouver International Airport
- Calgary International Airport
- Toronto Pearson International Airport
- Montreal-Trudeau International Airport
They must be:
- within 10 km of an international airport
- proximity to a designated quarantine facility is an asset
- accessible to a tertiary care hospital facility
- Clear and congestion-free access to hotel room.
- Compliant with the provincial fire code regulations.
- Accessibility for wheelchairs and other assistive devices.
- Appropriate transportation from airport to hotel.
- Parking for travellers arriving by private vehicle.
- Standard Practice for Inspection and Maintenance of Commercial Building HVAC Systems (ASHRAE Standard 180, Standard Practice for Inspection and Maintenance of Commercial Building HVAC Systems)
- Indoor Air Quality Standards for optimal humidity levels (ASHRAE 62.1, Ventilation for acceptable Indoor Air Quality)
Basic infrastructure and functional requirements
- Online registration, check-in and check-out procedures.
- Travellers must use a third party centralized booking system to reserve and pre-pay their hotel stay.
- Able to load proposed rate for this initiative in the Apollo Global Distribution System (GDS) with a unique rate code.
- If the property isn't on the Apollo GDS, you must be able to provide a unique rate code in order for the identified travel management company to book the rate.
- Secured, controlled and monitored entry and exit points.
- 24/7 reception desk service and availability of hotel staff.
- Measures in place to monitor travellers' compliance with mandatory isolation requirements (such as movement within hotel).
- Individual rooms with bathrooms.
- Accessible rooms should be available.
- Functional telephones in travellers' rooms.
- Onsite or offsite laundry facilities.
- Onsite or offsite meal preparation as well as being able to maintain food at appropriate temperatures before delivery.
- Contactless meal delivery to traveller rooms.
- Functional television and radio.
- Free Wi-Fi access.
Infection prevention and control
- Physical separation between regular clients and travellers, including:
- separate floors
- One-way circulation for entry and exit.
- Staff trained on all appropriate personal preventive and occupational health and safety measures.
- Process for travellers' essential and short outside time (for example, smoke breaks) that minimizes contact with others and includes mask use and physical distancing.
- Provision of approved alcohol-based hand sanitizer:
- in each traveller room
- throughout common areas
- at all entry and exit points
- Staff are trained on COVID-19 cleaning and disinfecting and know how to apply best cleaning practices for public spaces.
- Appropriate disinfectants provided for travellers to clean high-touch surfaces and objects in their own rooms, such as:
- light switches
- bedside tables
- Frequently touched surfaces and objects in all hotel common areas cleaned and disinfected at least twice daily with an approved hard-surface disinfectants or a diluted bleach solution. This includes:
- door knobs
- elevator buttons
- staircase hand rails
- Staff and public bathroom and toilet surfaces are cleaned and disinfected at least twice daily with appropriate disinfectant.
- Clean linens are provided at beginning of stay and exchanged upon request.
- Bedding and towels are laundered using regular laundry soap and water or machine washed between 60°C and 90 °C, and dried thoroughly.
- Waste generated during quarantine should be placed in plastic garbage bags and sealed before disposal.
- Rooms must be thoroughly cleaned and properly disinfected between stays.
- Meals must follow Canada's food guide and take into account any traveller dietary restrictions (for example, allergies, religious and dietary needs).
- Caterer or food service provider must comply with:
- Water must meet the requirements of Health Canada's Guidelines for Canadian Drinking Water Quality.
- report the number of travellers each day
- generate a daily list of travellers (check-in and check-out)
- report non-compliant travellers to the Public Health Agency of Canada
What COVID-19 information do you need?
- Mandatory hotel stopover
- Use ArriveCAN to enter Canada
- What to do after you've arrived in Canada
- How to use ArriveCAN
- Check requirements for entering Canada
- Your privacy and ArriveCAN
- Additional questions about ArriveCAN
- Find out if you can travel to Canada
- Travel restrictions in Canada
- Quarantine and isolation for travellers
- Compassionate exemptions
- Registration of Canadians Abroad service
- Check if you have been exposed during recent travel
- I am a Canadian travelling abroad and I need support. Who can I contact?
- I am a traveller trying to return home to Canada. How do I get financial support while abroad?
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