COVID-19 mandatory hotel stopover: Traveller expectations during hotel stay
On this page
- Government-authorized hotels
- Getting to your government-authorized hotel
- Traveller responsibilities
- Chargeable violations
- Meals and activities
- Check-out procedure
All hotels will be located near one of the 4 Canadian airports currently accepting international flights:
- Vancouver International Airport
- Calgary International Airport
- Toronto Pearson International Airport
- Montreal-Trudeau International Airport
These accommodations are:
- privately owned and
- authorized by the Government of Canada
They accommodate travellers while waiting for their arrival test result. Generally, they're for people who:
- don't have symptoms
- have a negative pre-departure COVID-19 test result
- aren't close contacts of people who have or may have COVID-19
Getting to your government-authorized hotel
You can drive yourself to your hotel if your private vehicle is:
- parked in one of the airport's parking lots and
- within walking distance from the airport (for example, you don't need public transit to get to your vehicle)
Go directly to your hotel. Don't stop for gas, food or other items.
If you don't have your own private vehicle, you may take the transportation services provided by your reserved government-authorized hotel. These transportation services must follow public health measures and include:
- ride-sharing service
During your stay, you're responsible for following the:
- rules and regulations of the Quarantine Act
- instructions provided by the screening officer or quarantine officer when entering Canada
- self-monitor for symptoms of COVID and report daily through ArriveCAN
- follow the code of conduct of the hotel
- pay for all costs associated with the 3-night stay at the hotel, including any damage to the hotel room or property
- remain in your assigned room unless escorted by an official
- limit face-to-face contact with others
- always wear a non-medical mask any time you:
- open your door to receive meals
- speak face-to-face with hotel personnel
- are escorted outside of your room
You must not:
- leave your hotel room unless it's:
- for a medical emergency
- for an essential medical service or treatment
- pre-authorized by a government official
- have any visitors
- use shared spaces, such as:
Hotel's code of conduct
Individuals who don't follow a hotel's code of conduct may be subject to:
- enforcement measures under the Quarantine Act
- other actions under provincial or municipal legislation
Local police will be contacted as necessary.
Under the Contraventions Act, police and Public Health Agency of Canada officers can issue contravention tickets to people who don't comply with the:
- Quarantine Act
- emergency orders made under the Quarantine Act
Any traveller who is in contravention of the Quarantine Act may face fines of up to $3,000 for each:
- day of non-compliance or
- offence committed
Breaking quarantine or isolation
Violating any instructions provided to you when entering Canada is an offence under the Quarantine Act and could lead to one or both of the following:
- a fine of up to $750,000
- up to 6 months in prison
If a person breaks mandatory quarantine or isolation requirements, and causes the death of or serious bodily harm to another person, they could face one or both of the following:
- a fine of up to $1,000,000
- up to 3 years in prison
Meals and activities
Meals will be delivered to your room 3 times daily.
Cleaning personnel won't enter your room during this mandatory stopover period.
You'll be provided with 60% alcohol-based hand sanitizer and approved hard surface disinfectants. These are to clean and disinfect the frequently touched surfaces in your room to keep yourself and others safe.
You may request additional towels and toiletries be delivered in a contactless manner.
Travellers who don't have symptoms can go outside for limited and monitored outdoor time. Check with the hotel for the location and schedule.
During your outdoor time, you're required to wear a non-medical mask and maintain a 2-metre distance from others.
Physical contact with others
You aren't permitted to interact with travellers outside your immediate household or visit common areas of the hotel, such as the lobby or pool. You'll be able to make phone or video calls to other people.
If you have a pet, make arrangements to book your mandatory stopover in a hotel that allows pets.
Alcohol and cannabis
Alcohol and cannabis products (unless medically prescribed) aren't considered essential items. Hotels aren't required to provide or deliver these items to your room.
There is 24-hour security onsite to ensure your safety, security and privacy.
Your check-out will be contactless. Three different scenarios may apply to your situation.
Negative test result
Once you've received your negative test, even if it's before the end of your 3-night stay, you can call the hotel reception and notify them of your check-out.
If you have an approved quarantine plan, you'll be allowed to complete the remainder of your 14-day quarantine at your planned location.
If you don't have a suitable quarantine plan, you'll go to a designated federal quarantine facility to complete the remainder of your 14-day quarantine.
Positive test result
If you've received a positive test, stay in your room. A Public Health Agency of Canada official will call you with instructions. You'll be required to isolate for 14 days from when the sample was collected. This will be in either a federal designated quarantine facility or other suitable location.
Inconclusive results or if you're still waiting for a result
If you didn't get the results from your test after 3 days or the results came back as inconclusive, stay in your room. A Public Health Agency of Canada official will call you to provide additional details and instructions.
You may be allowed to go home if you have a suitable isolation plan and private means of transportation to go directly to your final destination.
What COVID-19 information do you need?
- Income support
- Health and safety
- Prevention and vaccines
- Risks and spread
- Symptoms and treatment
- Reduce COVID-19 in your community
- What can I do to care for my mental and physical health?
- Drug and medical device supply monitoring
- For clinical trial sponsors
- Additional economic and financial support
- Support for businesses
- Avoiding layoffs, rehiring employees and creating new jobs
- Financial support, loans and access to credit
- Canada Emergency Business Account (CEBA) interest-free loans
- Canada Emergency Rent Subsidy (CERS)
- Highly Affected Sectors Credit Availability Program (HASCAP)
- Loan Guarantee for Small and Medium-Sized Enterprises
- Co-Lending Program for Small and Medium-Sized Enterprises
- Regional Relief and Recovery Fund (RRRF)
- Black Entrepreneurship Loan Fund
- Mid-Market Financing Program
- Mid-Market Guarantee and Financing Program
- Large Employer Emergency Financing Facility (LEEFF)
- Additional support by sector
- Provincial and territorial support
- Self-employed individuals
- Indigenous businesses
- Support for sectors
- Agriculture and agri-food
- Aquaculture and fisheries
- Cultural, heritage and sport
- Organizations helping Canadians
- Vulnerable populations
- Indigenous organizations and communities
- Foreign workers coming to Canada
- About COVID-19
- E-mail updates on COVID-19
- Current confirmed number of COVID-19 cases in Canada
- More details about the cases reported in Canada
- How does it spread?
- Where can I get information specific to my province or territory?
- How governments are working together
- How can I make a difference in Canada’s COVID-19 response efforts?
- Resources for parents and children
- Resources for youth, students and young adults
- Resources for seniors and their caregivers
- Resources for Indigenous communities
- People with disabilities
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