COVID-19 mandatory hotel stopover: Traveller expectations during hotel stay

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Government-authorized hotels

All hotels will be located near one of the 4 Canadian airports currently accepting international flights:

  1. Vancouver International Airport
  2. Calgary International Airport
  3. Toronto Pearson International Airport
  4. Montreal-Trudeau International Airport

These accommodations are:

They accommodate travellers while waiting for their arrival test result. Generally, they're for people who:

Getting to your government-authorized hotel

You can drive yourself to your hotel if your private vehicle is:

Go directly to your hotel. Don't stop for gas, food or other items.

If you don't have your own private vehicle, you may take the transportation services provided by your reserved government-authorized hotel. These transportation services must follow public health measures and include:

Traveller responsibilities

During your stay, you're responsible for following the:

You must:

You must not:

Chargeable violations

Hotel's code of conduct

Individuals who don't follow a hotel's code of conduct may be subject to:

Local police will be contacted as necessary.

Under the Contraventions Act, police and Public Health Agency of Canada officers can issue contravention tickets to people who don't comply with the:

Any traveller who is in contravention of the Quarantine Act may face fines of up to $3,000 for each:

Breaking quarantine or isolation

Violating any instructions provided to you when entering Canada is an offence under the Quarantine Act and could lead to one or both of the following:

If a person breaks mandatory quarantine or isolation requirements, and causes the death of or serious bodily harm to another person, they could face one or both of the following:

Meals and activities

Meals

Meals will be delivered to your room 3 times daily.

Cleaning

Cleaning personnel won't enter your room during this mandatory stopover period.

You'll be provided with 60% alcohol-based hand sanitizer and approved hard surface disinfectants. These are to clean and disinfect the frequently touched surfaces in your room to keep yourself and others safe.

You may request additional towels and toiletries be delivered in a contactless manner.

Going outside

Travellers who don't have symptoms can go outside for limited and monitored outdoor time. Check with the hotel for the location and schedule.

During your outdoor time, you're required to wear a non-medical mask and maintain a 2-metre distance from others.

Physical contact with others

You aren't permitted to interact with travellers outside your immediate household or visit common areas of the hotel, such as the lobby or pool. You'll be able to make phone or video calls to other people.

Pets

If you have a pet, make arrangements to book your mandatory stopover in a hotel that allows pets.

Alcohol and cannabis

Alcohol and cannabis products (unless medically prescribed) aren't considered essential items. Hotels aren't required to provide or deliver these items to your room.

Security

There is 24-hour security onsite to ensure your safety, security and privacy.

Check-out procedure

Your check-out will be contactless. Three different scenarios may apply to your situation.

Negative test result

Once you've received your negative test, even if it's before the end of your 3-night stay, you can call the hotel reception and notify them of your check-out.

If you have an approved quarantine plan, you'll be allowed to complete the remainder of your 14-day quarantine at your planned location.

If you don't have a suitable quarantine plan, you'll go to a designated federal quarantine facility to complete the remainder of your 14-day quarantine.

Positive test result

If you've received a positive test, stay in your room. A Public Health Agency of Canada official will call you with instructions. You'll be required to isolate for 14 days from when the sample was collected. This will be in either a federal designated quarantine facility or other suitable location.

Inconclusive results or if you're still waiting for a result

If you didn't get the results from your test after 3 days or the results came back as inconclusive, stay in your room. A Public Health Agency of Canada official will call you to provide additional details and instructions.

You may be allowed to go home if you have a suitable isolation plan and private means of transportation to go directly to your final destination.

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