Use ArriveCAN to enter Canada
Attention to all travellers to Canada
As of May 21, travellers must enter their information into ArriveCAN within 72 hours before their arrival to Canada.
Be cautious of third party, fraudulent webpages and apps that may be posing as ArriveCAN and asking you for payment. ArriveCAN is free and secure and is the official Government of Canada platform to provide your information when entering Canada.
Use ArriveCAN to provide mandatory travel information on and after your entry into Canada. It only takes minutes to help keep each other safe.
Available for iOS, Android and online.
On this page
- Find out if you can travel to Canada
- Keeping Canadians safe
- Complying with the Quarantine Act
- Entering Canada by air or land
- Submitting your information
- After you've entered Canada
- How to use ArriveCAN
- Your privacy is protected
- Posters and handouts to print and share
- Get ArriveCAN
- Get help with ArriveCAN
Find out if you can enter Canada
Keeping Canadians safe
All travellers coming to Canada by land or air, are required to provide travel, contact and quarantine information through ArriveCAN, within 72 hours of their arrival..
Marine travellers are strongly encouraged to use ArriveCAN. Due to technological limitations at sea, you can provide your information upon entry to Canada.
This is part of Canada's efforts to reduce the spread of COVID-19 and prevent importation of the virus. This information is crucial to Canada's response to COVID-19.
Paper forms can be incomplete or inaccurate, and can take days to process. To help provinces and territories protect their citizens, the Government of Canada has moved to a safer and faster paperless process.
Complying with the Quarantine Act
It’s an offence under the Quarantine Act to:
- violate any instructions provided to you when you entered Canada
- fail to provide accurate information
Entering Canada by air or land
All travellers, with limited exceptions, whether entering Canada by air or land, must use ArriveCAN.You’ll need to submit the following information electronically within 72 hours before your arrival to Canada:
- travel and contact information
- positive or negative COVID-19 test information (if applicable)
- quarantine plan (unless exempted from the mandatory requirement to quarantine set out in the emergency order under the Quarantine Act)
- COVID-19 symptom self-assessment
- travel history of countries visited within the 14-day period before arriving in Canada
Mandatory reservation at a government-authorized hotel
Air travellers must book a 3-night stay at a government-authorized hotel.
In ArriveCAN, you'll be asked to input the trip reference code that you'll get when you book your government-authorized hotel.
Don’t input the address of the government-authorized hotel as your quarantine address. Use the address where you plan to complete your quarantine after you leave the hotel.
Mandatory COVID-19 molecular tests before and after entry
Unless exempt from pre-border testing, travellers entering Canada by air or land need to show proof of a:
- negative molecular COVID-19 test result taken within 72 hours before the scheduled departure time of your flight or arrival at the land border crossing or
- positive COVID-19 test taken between 14 and 90 days before the scheduled departure of your flight or arrival at the land border crossing in Canada
Learn more about the:
Entering Canada by marine
ArriveCAN isn't mandatory if you're travelling to Canada by marine. However, you're strongly encouraged to submit your travel information through ArriveCAN. This will speed up processing at the border and limit points of contact.
Show your ArriveCAN receipt to the Canada border services officer upon arrival.
Submitting your information
Once you submit your information through ArriveCAN:
- a receipt will be displayed and emailed to you
- show the receipt to a Canadian border services officer when you enter
- you can show your ArriveCAN receipt from:
- the app
- as a screenshot
- your email
- a printout
You can update your submission if your circumstances or information changes.
Learn how to update your ArriveCAN submission
If you don’t travel with a smartphone
Submit your information within 72 hours before your arrival to Canada by creating an account and signing in online. Print or take a screenshot of your receipt and take it with you when you travel.
No data on your phone while travelling
Submit your information before you leave and take a screenshot or printout of your ArriveCAN receipt to show upon entry into Canada.
No computer or smartphone
You can sign in online on any computing device, like those found in Internet cafés or libraries.
If you don't submit your information through ArriveCAN, you won’t be denied:
- boarding if arriving by air
- entry into Canada if crossing at a land border
However, you may:
- face additional delays at the border for public health questioning
- be subject to enforcement action
Exceptions to mandatory digital submission
Travellers who are transiting through Canada to another country (and aren’t leaving the secure area at the airport) don't need to submit their information through ArriveCAN.
After you've entered Canada
The day after you arrive in Canada, all travellers, whether you travel by air, land or marine, must use ArriveCAN to:
- confirm that you've arrived at a government-authorized hotel or the address you provided for your quarantine or isolation location
- complete daily COVID-19 symptom self-assessments until the completion of your quarantine period or until you report symptoms
Government of Canada officials will call you to ensure that you're complying with your mandatory quarantine or isolation. You must answer calls from 1-888-336-7735 and answer all questions truthfully to demonstrate your compliance with the law. You may also receive a visit from a designated screening officer to confirm your compliance with the quarantine or isolation order.
If you’re directed to a designated quarantine facility, you won’t have to report through ArriveCAN. However, you’ll be subject to reporting requirements at the facility.
If you’re exempt from having to quarantine, you don’t have to report after you’ve entered.
How to use ArriveCAN
Whether you're entering Canada by air, land or marine, use ArriveCAN to:
- provide required contact information for you and other people travelling with you, as long as you’re staying at the same quarantine location
- the purpose of your travel (such as exempt travel, work, study, family reunification or compassionate reasons)travel details, such as your:
- date of arrival
- port of entry if you're entering by land or marine vessel or
- flight number, airport and airline if you're entering by air
- provide the trip reference code for your 3-night reservation at a government-authorized hotel (for air travellers only, unless exempt)
- answer questions about your pre-entry COVID-19 test and acknowledge that you understand the requirements for:
- provide information about the countries you stayed in or visited in the 14 days prior to your arrival in Canada (don’t include countries where youhad a connection stop along the journey from one destination to another).
- answer questions about your quarantine plan if your travel isn’t exempt from quarantine requirements
For your quarantine plan, questions include:
- whether you have accommodation where you can quarantine for 14 days or possibly longer
- the address of your final quarantine location (the place where you’ll finish your 14-day quarantine)
- whether you can avoid all contact with other people who didn’t travel with you while in your place of quarantine
- whether you’ll have access to basic necessities of life, including water, food, medication and heat, without leaving quarantine
- if there are people at increased risk from COVID-19 at that place who:
- are 65 years or older
- have underlying medical conditions
- have compromised immune systems
- if there are any people at that place who work or assist in a facility, home or workplace that includes people at increased risk from COVID-19
- whether it's a group living environment or houses multiple families, such as:
- group residence
- care facilities
- living with roommates you can’t avoid who didn’t travel with you
Once you’ve submitted your information, you’ll get an ArriveCAN confirmation receipt. It will be sent to you by email, or you can take a screenshot or print it if you sign in online. You’ll need to show your confirmation receipt to the Canada border services officers.
The ArriveCAN mobile app saves your contact information (name, date of birth and travel document information) for travel at a later date.
You can only have 1 active submission in ArriveCAN at any given time.
How to report after you've entered Canada
How you report depends on whether you:
Used ArriveCAN to enter Canada
If you used ArriveCAN before you entered Canada, you'll get a push notification on your phone or an email on the second day of your quarantine. This means the day after you entered Canada. The notification alerts you that you're ready to confirm:
- your arrival at your place of quarantine or isolation or government-authorized hotel
- you can start your daily symptom reporting through ArriveCAN
You'll be able to complete your mandatory reporting in less than a minute.
When you open the app or sign in online, you’ll have prompts to help you confirm and complete your daily check-in. You’ll also receive daily emails.
On day 9 of your quarantine period, you’ll be asked if you’ve taken your COVID-19 test on day 8, and if you’ve sent your sample to the lab.
Didn't use ArriveCAN to enter Canada
If you submitted your information verbally to a Canada border services officer or by paper form when you entered Canada, you can't use ArriveCAN to complete your mandatory reporting. You must call 1-833-641-0343 instead. It will take approximately 5 minutes to complete your daily reports.
Using ArriveCAN for someone else
If you're travelling with others, you can include multiple travellers in your ArriveCAN submission.
As the primary traveller, you may provide travel information for yourself and for:
- your spouse or common law partner
- your children (or children for whom you have legal guardianship), aged 18 years or younger
- any other adult for whom you're a legal guardian
You can provide information for up to 8 travellers, including yourself, in a single submission. Use this when:
- you'll all stay together at the same address for the entire quarantine or isolation period (including the government-authorized hotel) and
- you have their permission to collect and share this information
If you're travelling with a child whose only documentation is a birth certificate, you don't need to submit their information in ArriveCAN. You'll be provided with an alternative option at the Canadian border.
Exempt travellers must complete their own submission. They can't be part of a group submission.
If you're not the traveller, you can submit travel information on behalf of others who may be unable to use ArriveCAN by signing in online.
You’ll need to fill out ArriveCAN with the traveller’s:
- quarantine address or plan information
- contact and travel information
You’ll then be able to print or email the receipt to the traveller.
The traveller can complete their post-border reporting by calling 1-833-641-0343 each day during their 14-day quarantine. The information they provide when they call must match what you submitted in ArriveCAN on their behalf.
You must send the receipt to the traveller to show to the Canada border services officer upon arrival to Canada. The traveller is responsible for ensuring they’re compliant with the requirements for entry into Canada.
How to use ArriveCAN for travel exempt from quarantine
You may be exempt from having to quarantine if you're entering Canada under certain conditions. This includes if you provide essential services and maintain the flow of essential goods or people.
If you’re exempt from quarantine, you don’t have to include a quarantine plan through ArriveCAN. However, you must still submit your contact information, travel details and symptoms you may be experiencing. You don't need to complete any reporting through ArriveCAN after you enter Canada.
ArriveCAN won't confirm your exempt status. An ArriveCAN receipt shows that you've successfully provided your information. It doesn't validate your eligibility to enter Canada or exempt travel status. Your exempt travel status will be determined at the border.
If you experience issues with the app or signing in online, get help for ArriveCAN.
Your privacy is protected
- does not use GPS or other technology on your mobile phone to track your location
- uses only the information provided by you, the user
The personal information provided through ArriveCAN is protected according to the Privacy Act. For more information, see the ArriveCAN privacy notice.
How your ArriveCAN information is used and disclosed
The Government of Canada uses and discloses the information you provide in ArriveCAN:
- to verify or enforce compliance with the emergency order under the Quarantine Act
- for public health follow up, including by the provinces and territories
When you enter Canada, you'll be told:
- how we'll verify that you're complying with the requirements
- possible consequences if you don't comply, such as enforcement actions and penalties
The Government of Canada will contact you during your mandatory quarantine or isolation period to verify that you're quarantining or isolating. You must answer calls from:
- GOV/GOUV CANADA
Answer all questions truthfully.
We may share your information with law enforcement and security partners for compliance and enforcement follow-up activities.
Posters and handouts to print and share
- Use ArriveCAN if you're travelling to Canada by plane (handout)
- Use ArriveCAN to comply with mandatory travel requirements (printable poster)
- For travellers without symptoms returning to Canada by air (handout)
- For travellers with symptoms returning to Canada by air (handout)
- For travellers without symptoms returning to Canada by land (handout)
- For travellers with symptoms returning to Canada by land (handout)
Sign in or create an account with ArriveCAN online
Download the ArriveCAN mobile app
To download and install the mobile app, you'll need to have one of the following:
- an Apple device running iOS 12 or above
- an Android device running OS 6 or above
Get help with ArriveCAN
Find out how to create your ArriveCAN account, troubleshoot problems and contact us on the ArriveCAN help page.
What COVID-19 information do you need?
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- Overview of the risks of getting COVID-19
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