Help for ArriveCAN
On this page
- Using the ArriveCAN app
- Sign in online
- Creating your ArriveCAN account
- Travel exempt from quarantine
- Travel that isn't exempt from quarantine
- Faster processing at airports
- Updating your information
- Deleting the ArriveCAN app
- After you arrive in Canada
- Contact us
Using the ArriveCAN app
To download and install the app, you'll need to have one of the following:
- an Apple device running iOS 12 or above
- an Android device running OS 6 or above
If your phone has an older operating system, sign in online to submit your information.
Sign in online
You can also sign in online to submit your information. You can access the site on any personal or public device, like a:
- desktop computer
The site is supported by all recent internet browser versions other than Internet Explorer. The site:
- is accessible for people with disabilities
- requires a constant connection to the internet to work
Creating your ArriveCAN account
To create an ArriveCAN account, download the ArriveCAN app or sign in online. It will ask you to:
- agree to the privacy notice
- select "Create an account" from below the "Login" button
- enter your email address
- create a password
- enter the password again
- click "Submit"
ArriveCAN will send a 6-digit character confirmation code to your email address. If you haven't received the code after a few minutes:
- check your junk email or
- return to ArriveCAN and select "Request a new code"
When you receive your code, enter it into ArriveCAN to finish creating your account. This code is valid for 24 hours. Once it expires, you'll need to request a new verification code to set up your account.
Your email login and password will work for both the ArriveCAN mobile app and when you sign in online.
It takes less than 10 minutes to create your account and complete your first submission. ArriveCAN saves your contact information for future travel, so future submissions will take less than 3 minutes to complete.
The ArriveCAN app also has optional document scanning technology to make it easier and faster for you to input your travel and contact information. The following documents can be scanned:
- FAST card
- NEXUS card
- enhanced driver’s licence
Submission and receipt
Once you successfully complete your ArriveCAN submission, you'll receive an ArriveCAN receipt. It includes a summary of your travel (port of entry and date of arrival) and a list of travellers. At the bottom of the receipt, there's a 6-digit confirmation code.
This code is proof that you've successfully completed your submission. Your ArriveCAN receipt doesn't provide confirmation that you're eligible to enter Canada or of your exempt travel status.
ArriveCAN doesn't ask for a COVID-19 test result.
Print or screenshot your receipt to show a Canada border services officer. No other action is required on your part, unless you're an exempt traveller arriving by air. In that case, you must enter a 3-digit code in the app. This will be provided to you by a Canada border services officer after your exempt traveller status is confirmed. If you signed in online to submit your exempt travel information, the Canada border services officer will input the 3-digit code for you.
If the Canada border services officer determines that your travel is not exempt, you'll be asked to provide information on your quarantine plan.
ArriveCAN isn't working
If you're using the app, make sure you have the most up-to-date version. Open the app store on your device and manually update the app. If that doesn't work, uninstall the app and reinstall it.
If that doesn't work, send us an email. Include the model and type of phone you're using, and the app version.
- a screenshot of the issue, if possible
- the model and type of phone you're using, and the app version
To find out which version of the app you have:
- select the 3 horizontal lines on the top left of the ArriveCAN main screen
- find the version number (v#.#.#) in either of these locations:
- at the bottom left of the pop out screen
- below the sign-in box on the main sign-in screen
You can also sign in to ArriveCAN online.
If you signed into ArriveCAN online, note that ArriveCAN doesn't function on Internet Explorer.
If it still doesn't work, contact us.
You forgot your password
If you forget your password, click on 'Forgot password?' below the login button. We'll send instructions by email on how to reset your password.
Your airline isn't listed
If your airline isn't on the list of airlines or you're travelling by private aircraft, select "Other" when using the mobile app. Then, type in your airline name. A default number will appear in the flight number field. If the default number doesn't auto-populate, manually input "PC0000" into the flight number field.
You don't have a surname on your travel documentation
The "Surname" field on travel documentation means the last name you were given at birth. If your travel documentation doesn't have a surname on it, you may write "FNE" (First Name Exempt) in the required field for your first name. Write all names listed on your passport in the required field for your surname.
You're travelling to Canada for extended family reunification but don't know what to select under purpose of travel
If you're travelling for extended family reunification, select "Family reunification" as your purpose of travel.
You're travelling to Canada for high-performance amateur sports
You would indicate that your travel is exempt. Select "Essential services" as your purpose of travel.
Confirming that your information has been submitted successfully
When you successfully complete your ArriveCAN submission, we'll give you a receipt with a 6-digit character confirmation code. The code is proof that you have successfully completed your submission.
If you're an exempt traveller entering by air, you must enter a 3-digit code. A borders services officer will give this to you when you arrive in Canada after confirming your exempt traveller status. If you're not exempt, they'll direct you to complete your quarantine plan.
Your ArriveCAN receipt
Your ArriveCAN receipt shows that you've successfully completed your submission within ArriveCAN.
It doesn't validate or confirm your:
- eligibility to enter Canada
- exempt travel status
Issues inputting a phone number
If you're using a newly established area code, send us an email and we can manually input your information.
If you're using a phone number from a country outside of North America, add "+" to the beginning of the phone number and your country code. If you're using the mobile application and this doesn't work, try:
- deleting the application from your device
- restarting your device
- downloading the application again
- reinstalling the application
Inputting your travel date
You can only complete your submission if you're planning to arrive in Canada within the next 365 days. Try using:
- the calendar entry button to ensure the proper format
- another internet browser
If you still can't input the date, reload the web page or delete, re-download and restart the mobile app.
Issues receiving your verification code upon registration
If you're using the mobile app, make sure you have the most up-to-date version. We suggest you uninstall and reinstall the app to be sure.
If you're signing in online, make sure you're using a supported internet browser. ArriveCAN doesn't work on Internet Explorer.
If you didn't receive a verification code, and haven't left the "Verify your account" page in ArriveCAN, click on "Resend code."
If you're having issues entering your verification code:
- Attempt to sign in to your account on the main screen with the email and password you created. Don't click on "Create account."
- You'll receive a pop up message saying that your account exists but hasn't been verified. Click on "Send me a verification code."
- Check your email for the 6-digit character confirmation code. Enter the 6-digit code into ArriveCAN. If you copy and paste the code, don't copy the period.
- Check your junk or spam folders if you didn't receive the email.
- Don't close the app while on the "Verify your account" screen. Doing so will mean you need to restart the process of resending the code.
- After you enter your verification code, your account is registered. Use the same email and password to sign in to the mobile app and ArriveCAN online.
You made a mistake in your submission
Click on the arrow to go to the previous screen if you've made a mistake inputting your information and you haven't yet:
- pressed submit or
- received an ArriveCAN receipt
You have to re-enter your travel information and complete a new submission if you've:
- already submitted your information and
- you've made a mistake or your travel details change
We'll accept your most recent submission.
You submitted your information but are no longer travelling
If you're no longer travelling, there's nothing for you to do. If you don't travel, your information won't be sent to the Government of Canada. You don't need to tell us you're not travelling.
You can’t print your receipt or don’t have a printer
If you signed into ArriveCAN online, you must print or take a screenshot of your receipt. This is needed to show the border services officer. The “Print” button can be found at the bottom of the receipt.
If you don’t have a printer, you can:
- sign in to your ArriveCAN account at a public library or internet café with access to printers
- take a screenshot and save the photo to your phone
- ask someone with access to technology to print or screenshot the receipt
You can also download the ArriveCAN mobile app and take a screenshot of the receipt.
Daily reporting and confirming arrival
On day 2 of your quarantine, you’ll be prompted to confirm your arrival at your place of quarantine or isolation by:
- email if you sign in online
- push notification if you use the app
You’ll need to begin providing your symptom self-assessments.
You can also select the bell icon at the top right hand corner of the app to:
- complete and submit your symptom self-assessments
- check in to your quarantine or isolation location
You can’t complete your symptom self-assessments or confirm you’ve arrived at your place of quarantine or isolation
On the second day of your quarantine period, you’ll be sent an email notification or mobile app push-notification to:
- complete your daily symptom self-assessment
- confirm you’ve arrived at your place of quarantine or isolation
If you’re using the mobile app, you can click the bell icon in the top right corner of the main screen.
If you’re unable to complete your check-in, ensure that you’re on day 2 of your quarantine period.
If you’re still unable to report symptoms, you can also call 1-833-641-0343 to complete your reporting.
Travel exempt from quarantine
If you’re entering Canada specifically to work, the following are some of the work types that are exempt from the requirement to quarantine. Access the full list of travel exempt from quarantine.
Trade or transport
You work in the trade or transportation sector, such as:
- truck drivers
- crew members on any aircraft, shipping vessel or train
Cross border worker
You must cross the border regularly to go to your normal place of employment.
- entering Canada to access the necessities of life, like those who are part of a remote community that share the Canada-U.S. border, such as:
- Hyder, Alaska
- Stewart, British Columbia
- Northwest Angle, Minnesota
- Campobello Island, New Brunswick
- a technician who needs to install, inspect, maintain or repair equipment necessary to support critical infrastructure, such as:
- energy and utilities
- a member of the Canadian Armed Forces or a visiting force travelling for essential services
- entering Canada to provide medical care, or to transport essential medical equipment or supplies
- entering Canada to receive essential medical services or treatments
- a licensed health care professional with proof of employment in Canada
Travel that isn’t exempt from quarantine
If you’re entering Canada for the following purposes, you must quarantine for 14 days upon entry:
- foreign worker
- international student
- compassionate grounds
- uniting with family members
- technician not under essential services for critical infrastructure, such as:
- upgrading systems
- constructing a new plant
- ordinary maintenance and equipment
- U.S. Canada cross-border student or driver
Faster processing at airports
There are dedicated lanes for ArriveCAN users who have submitted their information at:
- Calgary International Airport (YYC)
- Vancouver International Airport (YVR)
- Montreal-Trudeau International Airport (YUL)
- Terminals 1 and 3 at Toronto Pearson International Airport (YYZ)
Updating your information
To update your information before you travel to Canada, simply resubmit in ArriveCAN. We'll discard your previous submission and accept your most recent submission.
To update your contact information or quarantine address after crossing the border, contact us. You must provide:
- your full name
- date of birth
- date of arrival
- previous contact information
- new contact information or quarantine address
A change in quarantine location should only happen in exceptional circumstances. Examples of exceptional circumstances include:
- the unexpected arrival of an elderly family member at your place of quarantine
- being unable to obtain the necessities of life at your place of quarantine
Deleting the ArriveCAN app
If you used the ArriveCAN app to enter Canada, you must keep it installed on your device throughout your quarantine. You'll need it to confirm you've arrived at your place of quarantine or isolation and to complete daily symptom reporting. Once your 14-day quarantine or isolation is completed, you may delete the app.
If you don't use ArriveCAN after you've entered Canada, you'll be required to call 1-833-641-0343 daily to complete your symptom reporting.
After you arrive in Canada
Requirement to quarantine
Emergency orders implemented under the Quarantine Act require all individuals who enter Canada, unless otherwise exempt, to quarantine or isolate themselves for 14 days.
Development of COVID-19 symptoms during your quarantine period
If you show signs of COVID-19 during your 14-day quarantine period, you must isolate for an additional 14 days. Your isolation period starts on the day your symptoms begin and you must contact your local public health authority.
If you're exposed to a person who exhibits symptoms or tests positive for COVID-19 during your quarantine period, you must restart your 14-day quarantine.
Calculation of your quarantine period
Your quarantine or isolation period begins on the day that you arrive in Canada. For example, if you arrive at 11:50 pm on Thursday, October 1, then Thursday is considered day 1 of your quarantine period. Your quarantine period would end 14 days later, on Wednesday, October 14.
If you still have questions, contact us.
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