Contact us about ArriveCAN
Automatic notifications/ e-mails from ArriveCAN
You may receive daily notifications and/or emails about quarantine and Day-8 testing. Follow the instructions of the border services officer upon entry, including the paper handout you were provided. If you qualify for the quarantine and testing exemptions, you may ignore these notifications.
- How to submit your information after you enter Canada
- How to use ArriveCAN
- How to change your information
- COVID-19 vaccinated travellers entering Canada
We can help you with:
- general questions about ArriveCAN
- basic troubleshooting or navigational issues
We can't tell you if:
- you're eligible to enter Canada
- your travel is exempt from mandatory requirements
- you're exempt from the requirement to submit digitally
For these answers:
Hours of operation
7 am to 8 pm ET, 7 days a week.
On statutory holidays, calls are answered between 8 am and 8 pm ET.
Services offered in English and French.
- Telephone: 1-833-283-7403 (toll-free from Canada or the U.S)
- Teletypewriter (TTY): 1-800-465-7735 (Canada and U.S. only)
- From outside Canada or the U.S.: 613-954-8485
We'll only be responding to inquiries about:
- technical and registration issues for ArriveCAN
- how to change your quarantining information
Due to the high volume of inquiries, you'll receive a response from our team only if additional information is required from you.
We won't respond to questions about travel and border restrictions.
Choose the appropriate form that addresses your question.
Technical and registration issues for ArriveCAN
Personal information collection statement
The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, passport information, vaccine information, personal finance data, and medical or work history. Any such information will be deleted from our reply.The personal information you provide in relation to technical or registration assistance for ArriveCAN is protected under the Privacy Act and collected pursuant to the Quarantine Act and the Emergency Orders made under, related Quarantine program, section 4 of the Department of Health Act and the Department of Employment and Social Development Act (DESDA).
How your information is used and disclosed
The information you provide may be used and disclosed to address technical or registration issues for ArriveCAN. For these purposes, the personal information may be used by and/or disclosed to employees and/or contractors working for Service Canada and the Public Health Agency of Canada, as well as other government institutions. The personal information may also be used for policy analysis, research, program evaluation or quality assurance purposes.In other limited and specific circumstances, personal information may be used and/or disclosed without consent in accordance with section 7 and subsection 8(2) of the Privacy Act.
Your rights under the Privacy Act
In addition to protecting personal information, there is a right to request access to and request correction of one’s own personal information as provided for under the Privacy Act and to file a complaint with the Privacy Commissioner of Canada concerning the handling of your information.
Technical and registration form
Using this form to update your information
The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, passport information, vaccine information, personal finance data, and medical or work history. Any such information will be deleted from our reply.
You should only use this form (titled Requesting a change to your information in ArriveCAN after arriving in Canada) to request updates to your quarantine/isolation or contact information after you have arrived in Canada.
To find out more about how the information provided in this section is used and disclosed, please refer to the Government of Canada privacy notice.
For questions about ArriveCAN's function, or technical or registration issues associated with ArriveCAN, please submit a technical or registration inquiry via the form above titled Technical and registration issues for ArriveCAN.
Please be advised that travellers are only permitted to request changes to their quarantine or isolation locations in the event of a serious extenuating circumstance (for example, in the event of fire) that would prevent them from remaining in the original location provided when entering Canada. Travellers must describe the extenuating circumstance and wait for approval from PHAC before changing locations, unless their health and safety is at risk. If the extenuating circumstance is not described in the form below, the address change request will be denied.
Requesting a change to your information in ArriveCAN after arriving in Canada
To request a change to your contact information, please provide the following information below based on the information you provided at the border.
What COVID-19 information do you need?
- Find out if you can travel to Canada
- Testing and quarantine requirements
- COVID-19 vaccinated travellers entering Canada
- Compassionate exemptions
- Registration of Canadians Abroad service
- Check if you have been exposed during recent travel
- Foreign workers coming to Canada
- Passport services
- Health and safety
- Risks and spread
- How to quarantine or isolate at home
- Overview of the risks of getting COVID-19
- Surface contamination
- How can I go out safely during the COVID-19 pandemic?
- Which people are at risk of severe outcomes?
- Pregnancy and risks related to COVID-19
- Can my pet or other animals get sick from this virus?
- How do I care for a person with COVID-19 at home?
- Symptoms and treatment
- What can I do to care for my mental and physical health?
- Drug and medical device supply monitoring
- For clinical trial sponsors
- Income support
- Additional economic and financial support
- Support for businesses
- Avoiding layoffs, rehiring employees and creating new jobs
- Financial support, loans and access to credit
- Canada Emergency Business Account (CEBA) interest-free loans
- Canada Emergency Rent Subsidy (CERS)
- Highly Affected Sectors Credit Availability Program (HASCAP)
- Loan Guarantee for Small and Medium-Sized Enterprises
- Co-Lending Program for Small and Medium-Sized Enterprises
- Regional Relief and Recovery Fund (RRRF)
- Black Entrepreneurship Loan Fund
- Mid-Market Financing Program
- Mid-Market Guarantee and Financing Program
- Large Employer Emergency Financing Facility (LEEFF)
- Additional support by sector
- Provincial and territorial support
- Self-employed individuals
- Indigenous businesses
- Support for sectors
- Agriculture and agri-food
- Aquaculture and fisheries
- Cultural, heritage and sport
- Organizations helping Canadians
- Vulnerable populations
- Indigenous organizations and communities
- About COVID-19
- E-mail updates on COVID-19
- Current confirmed number of COVID-19 cases in Canada
- More details about the cases reported in Canada
- How does it spread?
- Where can I get information specific to my province or territory?
- How governments are working together
- Resources for parents and children
- Resources for youth, students and young adults
- Resources for seniors and their caregivers
- Resources for Indigenous communities
- People with disabilities
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