Contact us about ArriveCAN

Please check the ArriveCAN home page and ArriveCAN help page before you contact us. These pages include most-requested information, such as:


We can help you with:

We can't tell you if:

For these answers:

Hours of operation

7 am to 8 pm ET, 7 days a week.

On statutory holidays, calls are answered between 8 am and 8 pm ET.

Contact information

Services offered in English and French.

Contact form

We'll only be responding to inquiries about:

Due to the high volume of inquiries, you'll receive a response from our team only if additional information is required from you.

We won't respond to questions about travel and border restrictions.

Personal information collection statement

The personal information you include in an enquiry (such as your email address) may be used to prepare a reply.

The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, personal finance data, and medical or work history. Any such information will be deleted from our reply.

The personal information handled by our email services is protected under the Privacy Act and administered under the authority to collect personal information in accordance with the Department of Employment and Social Development Act (DESDA).

Such information may also be used for policy analysis, research, evaluation or quality assurance purposes.

You have the right to access your personal information. Instructions for obtaining this information are outlined in Information about Programs and Information Holdings.

Please refer to personal information bank PSU 914 Public Communications to learn more about the handling of your personal information by our email services.

You have the right to file a complaint with the Privacy Commissioner of Canada regarding the institution's handling of your personal information. When filing a complaint, please refer to the name of this project: Government of Canada telephone general enquiries services program.

Choose the appropriate form that addresses your question.

Technical and registration issues for ArriveCAN

Updating information after arriving into Canada

You can help reduce response time delays by including your name, date of birth and arrival date into Canada.

What COVID-19 information do you need?

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Thank you for your help!

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