Contact us about ArriveCAN

Please check the ArriveCAN home page and ArriveCAN help page before you contact us. These pages include most-requested information, such as:

Phone

We can help you with:

We can't tell you if:

For these answers:

Hours of operation

7 am to 8 pm ET, 7 days a week.

On statutory holidays, calls are answered between 8 am and 8 pm ET.

Contact information

Services offered in English and French.

Contact form

We'll only be responding to inquiries about:

Due to the high volume of inquiries, you'll receive a response from our team only if additional information is required from you.

We won't respond to questions about travel and border restrictions.

Choose the appropriate form that addresses your question.

Technical and registration issues for ArriveCAN

Personal information collection statement

The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, passport information, vaccine information, personal finance data, and medical or work history. Any such information will be deleted from our reply.

The personal information you provide in relation to technical or registration assistance for ArriveCAN is protected under the Privacy Act and collected pursuant to the Quarantine Act and the Emergency Orders made under, related Quarantine program, section 4 of the Department of Health Act and the Department of Employment and Social Development Act (DESDA).

How your information is used and disclosed

The information you provide may be used and disclosed to address technical or registration issues for ArriveCAN. For these purposes, the personal information may be used by and/or disclosed to employees and/or contractors working for Service Canada and the Public Health Agency of Canada, as well as other government institutions. The personal information may also be used for policy analysis, research, program evaluation or quality assurance purposes.

In other limited and specific circumstances, personal information may be used and/or disclosed without consent in accordance with section 7 and subsection 8(2) of the Privacy Act.

Your rights under the Privacy Act

In addition to protecting personal information, there is a right to request access to and request correction of one’s own personal information as provided for under the Privacy Act and to file a complaint with the Privacy Commissioner of Canada concerning the handling of your information.

Technical and registration form

Using this form to update your information

The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, passport information, vaccine information, personal finance data, and medical or work history. Any such information will be deleted from our reply.

You should only use this form (titled Requesting a change to your information in ArriveCAN after arriving in Canada) to request updates to your quarantine/isolation or contact information after you have arrived in Canada.

To find out more about how the information provided in this section is used and disclosed, please refer to the Government of Canada privacy notice.

For questions about ArriveCAN's function, or technical or registration issues associated with ArriveCAN, please submit a technical or registration inquiry via the form above titled Technical and registration issues for ArriveCAN.

Please be advised that travellers are only permitted to request changes to their quarantine or isolation locations in the event of a serious extenuating circumstance (for example, in the event of fire) that would prevent them from remaining in the original location provided when entering Canada. Travellers must describe the extenuating circumstance and wait for approval from PHAC before changing locations, unless their health and safety is at risk. If the extenuating circumstance is not described in the form below, the address change request will be denied.

Requesting a change to your information in ArriveCAN after arriving in Canada

To request a change to your contact information, please provide the following information below based on the information you provided at the border.

Questions or issues related to Advance CBSA Declaration

Personal information collection statement

The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, passport information, vaccine information, personal finance data, and medical or work history. Any such information will be deleted from our reply.

The personal information you provide in relation to technical or registration assistance, or general inquiries for Advance CBSA Declaration is protected under the Privacy Act.

How your information is used and disclosed

The information you provide may be used and disclosed to address technical or registration issues, or general inquiries for Advance CBSA Declaration.For these purposes,the personal information may be used by and/or disclosed to employees and/or contractors working for Service Canada and the Canada Border Services Agency as well as other government institutions. The personal information may also be used for policy analysis, research, program evaluation or quality assurance purposes.

In other limited and specific circumstances, personal information may be used and/or disclosed without consent in accordance with section 7 and subsection 8(2) of the Privacy Act.

Your rights under the Privacy Act

In addition to protecting personal information, there is a right to request access to and request correction of one’s own personal information as provided for under the Privacy Act and to file a complaint with the Privacy Commissioner of Canada concerning the handling of your information.

Advance CBSA Declaration form

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