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Canadian Armed Forces pension
How we did this month

View the most recent monthly client call statistics from the Government of Canada Pension Centre for Canadian Armed Forces.

The Pension Centre’s service standard to answer telephone calls is within 30 minutes. However, please note that circumstances beyond their control may result in longer wait times occasionally.

2026

July

Calls answered within 30 minutes

The table that follows shows the weekly average number of calls that are answered within 30 minutes in July.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of July
Date Total calls Number of calls answered within 30 minutes
July 6 to 10, 2026 1,700 1,484
July 13 to 17, 2026 1,591 1,330
July 20 to 24, 2026 1,503 1,276
July 27 to 31, 2026 1,840 1,540

Average call wait time July 2026

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date Average wait time (seconds)
July 6 to 10, 2026 57
July 13 to 17, 2026 78
July 20 to 24, 2026 74
July 27 to 31, 2026 77

June

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in June.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of June
Date Total calls Number of calls answered within 30 minutes
June 1 to 5, 2026 1,629 1,502
June 8 to 12, 2026 1,576 1,398
June 15 to 19, 2026 1,662 1,451
June 22 to 26, 2026 1,545 1,336
June 29 to July 3, 2026 1,200 995

Average call wait time June 2026

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 1 to 5, 2026 37
June 8 to 12, 2026 51
June 15 to 19, 2026 61
June 22 to 26, 2026 62
June 29 to July 3, 2026 81

May

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in May.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of May
Date Total calls Number of calls answered within 30 minutes
May 4 to 8, 2026 1,834 1,626
May 11 to 15, 2026 1,675 1,504
May 18 to 22, 2026 1,111 990
May 25 to 29, 2026 1,844 1,609

Average call wait time May 2026

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 4 to 8, 2026 57
May 11 to 15, 2026 52
May 18 to 22, 2026 60
May 25 to 29, 2026 63

April

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in April.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of April
Date Total calls Number of calls answered within 30 minutes
April 6 to 10, 2026 1,904 1,554
April 13 to 17, 2026 2,050 1,755
April 20 to 24, 2026 1,933 1,716
April 27 to May 1, 2026 2,099 1,811

Average call wait time April 2026

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 6 to 10, 2026 94
April 13 to 17, 2026 71
April 20 to 24, 2026 58
April 27 to May 1, 2026 73

March

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in March.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of March
Date Total calls Number of calls answered within 30 minutes
March 2 to 6, 2026 2,369 2,074
March 9 to 13, 2026 2,131 1,899
March 16 to 20, 2026 2,227 1,858
March 23 to 27, 2026 2,400 2,038
March 30 to April 3, 2026 1,785 1,464

Average call wait time March 2026

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 2 to 6, 2026 60
March 9 to 13, 2026 58
March 16 to 20, 2026 85
March 23 to 27, 2026 74
March 30 to April 3, 2026 86

February

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in February.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of February
Date Total calls Number of calls answered within 30 minutes
February 2 to 6, 2026 2,073 1,691
February 9 to 13, 2026 2,003 1,688
February 16 to 20, 2026 1,856 1,634
February 23 to 27, 2026 2,257 1,977

Average call wait time February 2026

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 2 to 6, 2026 94
February 9 to 13, 2026 80
February 16 to 20, 2026 58
February 23 to 27, 2026 66

January

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in January.

Number of calls received and calls answered by the Pension Centre within 30 minutes, for each week of January
Date Total calls Number of calls answered within 30 minutes
January 5 to 9, 2026 2,176 1,868
January 12 to 16, 2026 2,182 1,828
January 19 to 23, 2026 2,381 1,885
January 26 to 30, 2026 2,573 2,078

Average call wait time January 2026

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 5 to 9, 2026 65
January 12 to 16, 2026 77
January 19 to 23, 2026 108
January 26 to 30, 2026 86

2025

December

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in December.

Number of calls received and calls answered by Pension Centre within 30 minutes, for each week of the month of December
Date Total calls Number of calls answered within 30 minutes
December 1 to 5, 2025 1,806 1,482
December 8 to 12, 2025 1,566 1,263
December 15 to 19, 2025 1,601 1,373
December 22 to 26, 2025 539 506
December 29 2025 to January 2, 2026 791 737

Average call wait time December 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Average wait time for each week of the month of December
Date Average wait time (seconds)
December 1 to 5, 2025 74
December 8 to 12, 2025 94
December 15 to 19, 2025 73
December 22 to 26, 2025 31
December 29, 2025 to January 2, 2026 27

November

Calls answered within 30 minutes

The table that shows the weekly average number of calls that are answered within 30 minutes in November.

Number of calls received and calls answered by Pension Centre within 30 minutes, for each week of the month of November
Date Total calls Number of calls answered within 30 minutes
November 3 to 7, 2025 1,803 1,561*
November 10 to 14, 2025 1,464 1,249
November 17 to 21, 2025 1,770 1,514
November 24 to 28, 2025 1,689 1,442

*The previous service standard was calls answered within 180 seconds, but starting November 5, 2025 the new standard is 30 minutes.

Average call wait time November 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Average wait time for each week of the month of November
Date Average wait time (seconds)
November 3 to 7, 2025 64*
November 10 to 14, 2025 79
November 17 to 21, 2025 72
November 24 to 28, 2025 72

* The previous service standard was calls answered within 180 seconds, but starting November 5, 2025 the new standard is 30 minutes.

October

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 6 to 10, 2025 1,614 1,409
October 13 to 17, 2025 1,305 1,153
October 20 to 24, 2025 1,854 1,544
October 27 to 31, 2025 1,852 1,595

Average call wait time October 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Average wait time for each week of the month of October
Date Average wait time (seconds)
October 6 to 10, 2025 61
October 13 to 17, 2025 60
October 20 to 24, 2025 81
October 27 to 31, 2025 67

September

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 1 to 5, 2025 1,340 1,118
September 8 to 12, 2025 1,722 1,500
September 15 to 19, 2025 1,689 1,461
September 22 to 26, 2025 1,833 1,568
September 29 to October 3, 2025 1,620 1,351

Average call wait time September 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in September.

Average wait time for each week of the month of September
Date Average wait time (seconds)
September 1 to 5, 2025 86
September 8 to 12, 2025 63
September 15 to 19, 2025 63
September 22 to 26, 2025 71
September 29 to October 3, 2025 79

August

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 4 to 8, 2025 1,546 1,315
August 11 to 15, 2025 1,740 1,459
August 18 to 22, 2025 1,669 1,422
August 25 to 29, 2025 1,721 1,452

Average call wait time August 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in August.

Average wait time for each week of the month of August
Date Average wait time (seconds)
August 4 to 8, 2025 78
August 11 to 15, 2025 81
August 18 to 22, 2025 74
August 25 to 29, 2025 78

July

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
June 30 to July 4, 2025 1,347 1,186
July 7 to 11, 2025 1,752 1,550
July 14 to 18, 2025 1,641 1,444
July 21 to 25, 2025 1,816 1,530
July 28 to August 1, 2025 2,041 1,776

Average call wait time July 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date Average wait time (seconds)
June 30 to July 4, 2025 56
July 7 to 11, 2025 61
July 14 to 18, 2025 56
July 21 to 25, 2025 72
July 28 to August 1, 2025 61

June

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 2 to 6, 2025 1,923 1,709
June 9 to 13, 2025 1,959 1,732
June 16 to 20, 2025 1,813 1,552
June 23 to 27, 2025 1,678 1,388

Average call wait time June 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 2 to 6, 2025 57
June 9 to 13, 2025 58
June 16 to 20, 2025 65
June 23 to 27, 2025 80

May

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 5 to 9, 2025 2,119 1,840
May 12 to 16, 2025 1,937 1,702
May 19 to 23, 2025 1,615 1,344
May 26 to 30, 2025 2,016 1,763

Average call wait time May 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 5 to 9, 2025 63
May 12 to 16, 2025 63
May 19 to 23, 2025 74
May 26 to 30, 2025 65

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 7 to 11, 2025 2,210 1,992
April 14 to 18, 2025 1,694 1,506
April 21 to 25, 2025 1,865 1,540
April 28 to May 2, 2025 2,248 1,943

Average call wait time April 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 7 to 11, 2025 52
April 14 to 18, 2025 57
April 21 to 25, 2025 89
April 28 to May 2, 2025 69

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 3 to 7, 2025 2,433 2,212
March 10 to 14, 2025 2,309 1,913
March 17 to 21, 2025 2,516 2,219
March 24 to 28, 2025 2,607 2,159
March 31 to April 4, 2025 2,387 2,041

Average call wait time March 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 3 to 7, 2025 50
March 10 to 14, 2025 86
March 17 to 21, 2025 61
March 24 to 28 , 2025 82
March 31 to April 4, 2025 74

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 3 to 7, 2025 2,961 2,458
February 10 to 14, 2025 2,360 2,049
February 17 to 21, 2025 2,207 2,032
February 24 to 28, 2025 2,375 2,189

Average call wait time February 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 3 to 7, 2025 72
February 10 to 14, 2025 58
February 17 to 21, 2025 42
February 24 to 28, 2025 44

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 6 to 10, 2025 2,780 2,281
January 13 to 17, 2025 2,679 2,239
January 20 to 24, 2025 2,018 1,627
January 27 to 31, 2025 2,845 2,324

Average call wait time January 2025

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 6 to 10, 2025 82
January 13 to 17, 2025 71
January 20 to 24, 2025 98
January 27 to 31, 2025 79

From :

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2026-09-21