How we did this month for Canadian Armed Forces

View the most recent monthly client call statistics from the Government of Canada Pension Centre for Canadian Armed Forces.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

2025

July

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date	Total calls	Number of calls answered within 180 seconds
June 30 to July 4, 2025	1,347	1,186
July 7 to 11, 2025	1,752	1,550
July 14 to 18, 2025	1,641	1,444
July 21 to 25, 2025	1,816	1,530
July 28 to August 1, 2025	2,041	1,776

Average call wait time July 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date	Average wait time (seconds)
June 30 to July 4, 2025	56
July 7 to 11, 2025	61
July 14 to 18, 2025	56
July 21 to 25, 2025	72
July 28 to August 1, 2025	61

June

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date	Total calls	Number of calls answered within 180 seconds
June 2 to 6, 2025	1,923	1,709
June 9 to 13, 2025	1,959	1,732
June 16 to 20, 2025	1,813	1,552
June 23 to 27, 2025	1,678	1,388

Average call wait time June 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date	Average wait time (seconds)
June 2 to 6, 2025	57
June 9 to 13, 2025	58
June 16 to 20, 2025	65
June 23 to 27, 2025	80

May

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date	Total calls	Number of calls answered within 180 seconds
May 5 to 9, 2025	2,119	1,840
May 12 to 16, 2025	1,937	1,702
May 19 to 23, 2025	1,615	1,344
May 26 to 30, 2025	2,016	1,763

Average call wait time May 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date	Average wait time (seconds)
May 5 to 9, 2025	63
My 12 to 16, 2025	63
May 19 to 23, 2025	74
May 26 to 30, 2025	65

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date	Total calls	Number of calls answered within 180 seconds
April 7 to 11, 2025	2,210	1,992
April 14 to 18, 2025	1, 694	1,506
April 21 to 25, 2025	1,865	1,540
April 28 to May 2, 2025	2,248	1,943

Average call wait time April 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date	Average wait time (seconds)
April 7 to 11, 2025	52
April 14 to 18, 2025	57
April 21 to 25, 2025	89
April 28 to May 2, 2025	69

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date	Total calls	Number of calls answered within 180 seconds
March 3 to 7, 2025	2,433	2,212
March 10 to 14, 2025	2,309	1,913
March 17 to 21, 2025	2,516	2,219
March 24 to 28, 2025	2,607	2,159
March 31 to April 4, 2025	2,387	2,041

Average call wait time March 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date	Average wait time (seconds)
March 3 to 7, 2025	50
March 10 to 14, 2025	86
March 17 to 21, 2025	61
March 24 to 28 , 2025	82
March 31 to April 4, 2025	74

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date	Total calls	Number of calls answered within 180 seconds
February 3 to 7, 2025	2,961	2,458
February 10 to 14, 2025	2,360	2,049
February 17 to 21, 2025	2,207	2,032
February 24 to 28, 2025	2,375	2,189

Average call wait time February 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date	Average wait time (seconds)
February 3 to 7, 2025	72
February 10 to 14, 2025	58
February 17 to 21, 2025	42
February 24 to 28, 2025	44

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date	Total calls	Number of calls answered within 180 seconds
January 6 to 10, 2025	2,780	2,281
January 13 to 17, 2025	2,679	2,239
January 20 to 24, 2025	2,018	1,627
January 27 to 31, 2025	2,845	2,324

Average call wait time January 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date	Average wait time (seconds)
January 6 to 10, 2025	82
January 13 to 17, 2025	71
January 20 to 24, 2025	98
January 27 to 31, 2025	79

2024

December

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date	Total calls	Number of calls answered within 180 seconds
December 2 to 6, 2024	2,018	1,779
December 9 to 13, 2024	1,746	1,475
December 16 to 20, 2024	1,532	1,404
December 23 to 27, 2024	507	492
December 30, 2024 to January 3, 2025	1,107	990

Average call wait time December 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Average wait time for each week of the month of December
Date	Average wait time (seconds)
December 2 to 6, 2024	53
December 9 to 13, 2024	65
December 16 to 20, 2024	33
December 23 to 27, 2024	19
December 30, 2024 to January 3, 2025	48

November

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date	Total calls	Number of calls answered within 180 seconds
October 28 to November 1, 2024	2,329	1,923
November 4 to 8, 2024	2,290	1,900
November 11 to 15, 2024	1,894	1,529
November 18 to 22, 2024	2,238	1,974
November 25 to 29, 2024	2,106	1,791

Average call wait time November 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Average wait time for each week of the month of November
Date	Average wait time (seconds)
October 28 to November 1, 2024	73
November 4 to 8, 2024	78
November 11 to 15, 2024	79
November 18 to 22, 2024	59
November 25 to 29, 2024	67

October

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date	Total calls	Number of calls answered within 180 seconds
September 30 to October 4, 2024	1,777	1,428
October 7 to 11, 2024	1,874	1,599
October 14 to 18, 2024	1,786	1,492
October 21 to 25, 2024	2,159	1,853
October 28 to November 1, 2024	2,329	1,923

Average call wait time October 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Average wait time for each week of the month of October
Date	Average wait time (seconds)
September 30 to October 4, 2024	80
October 7 to 11, 2024	61
October 14 to 18, 2024	72
October 21 to 25, 2024	62
October 28 to November 1, 2024	73

September

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date	Total calls	Number of calls answered within 180 seconds
September 2 to 6, 2024	1,730	1,444
September 9 to 13, 2024	1,965	1,674
September 16 to 20, 2024	1,968	1,679
September 23 to 27, 2024	1,998	1,658

Average call wait time September 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in September.

Average wait time for each week of the month of September
Date	Average wait time (seconds)
September 2 to 6, 2024	80
September 9 to 13, 2024	67
September 16 to 20, 2024	72
September 23 to 27, 2024	78

August

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date	Total calls	Number of calls answered within 180 seconds
August 5 to 9, 2024	1,660	1,420
August 12 to 16, 2024	1,811	1,571
August 19 to 23, 2024	1,904	1,662
August 26 to 30, 2024	2,051	1,738

Average call wait time August 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in August.

Average wait time for each week of the month of August
Date	Average wait time (seconds)
August 5 to 9, 2024	68
August 12 to 16, 2024	59
August 19 to 23, 2024	60
August 26 to 30, 2024	64

July

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date	Total calls	Number of calls answered within 180 seconds
July 1 to 5, 2024	1,636	1,326
July 8 to 12, 2024	1,995	1,649
July 15 to 19, 2024	1,822	1,578
July 22 to 26, 2024	1,791	1,544
July 29 to August 2, 2024	1,751	1,530

Average call wait time July 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date	Average wait time (seconds)
July 1 to 5, 2024	96
July 8 to 12, 2024	83
July 15 to 19, 2024	67
July 22 to 26, 2024	64
July 29 to August 2, 2024	58

June

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date	Total calls	Number of calls answered within 180 seconds
June 3 to 7, 2024	2,207	1,932
June 10 to 14, 2024	1,960	1,738
June 17 to 21, 2024	1,878	1,559
June 24 to 28, 2024	1,839	1,539

Average call wait time June 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date	Average wait time (seconds)
June 3 to 7, 2024	54
June 10 to 14, 2024	54
June 17 to 21, 2024	72
June 24 to 28, 2024	68

May

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date	Total calls	Number of calls answered within 180 seconds
May 6 to 10, 2024	2,071	1,792
May 13 to 17, 2024	1,830	1,537
May 20 to 24, 2024	1,564	1,300
May 27 to 31, 2024	2,200	1,889

Average call wait time May 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date	Average wait time (seconds)
May 6 to 10, 2024	59
May 13 to 17, 2024	70
May 20 to 24, 2024	82
May 27 to 31, 2024	66

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date	Total calls	Number of calls answered within 180 seconds
April 1 to 5, 2024	2,005	1,647
April 8 to 12, 2024	2,233	1,928
April 15 to 19, 2024	2,280	1,981
April 22 to 26, 2024	2,271	1,973
April 29 to May 3, 2024	2,316	1,884

Average call wait time April 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date	Average wait time (seconds)
April 1 to 5, 2024	83
April 8 to 12, 2024	62
April 15 au 19, 2024	60
April 22 to 26, 2024	58
April 29 to May 3, 2024	78

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date	Total calls	Number of calls answered within 180 seconds
March 4 to 8, 2024	2,387	2,102
March 11 to 15, 2024	2,290	1,901
March 18 to 22, 2024	n/a	n/a
March 25 to 29, 2024	1,889	1,676

Average call wait time March 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date	Average wait time (seconds)
March 4 to 8, 2024	50
March 11 to 15, 2024	69
March 18 to 22, 2024	n/a
March 25 to 29, 2024	49

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date	Total calls	Number of calls answered within 180 seconds
February 5 to 9, 2024	2,382	2,109
February 12 to 16, 2024	2,297	2,088
February 19 to 23, 2024	2,267	1,979
February 26 to March 1, 2024	2,724	2,375

Average call wait time February 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date	Average wait time (seconds)
February 5 to 9, 2024	51
February 12 to 16, 2024	41
February 19 to 23, 2024	52
February 26 to March 1, 2024	53

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date	Total calls	Number of calls answered within 180 seconds
January 1 to 5, 2024	1,534	1,309
January 8 to 12, 2024	2,463	2,113
January 15 to 19, 2024	2,490	1,990
January 22 to 26, 2024	2,500	2,029
January 29 to February 2, 2024	3,323	2,679

Average call wait time January 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date	Average wait time (seconds)
January 1 to 5, 2024	65
January 8 to 12, 2024	69
January 15 to 19, 2024	100
January 22 to 26, 2024	86
January 29 to February 2, 2024	88

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Date modified:: 2025-08-12