Contact the Canadian Armed Forces pension centre

Find contact information for the Canadian Armed Forces Pension plans that are specific to active or retired members and their survivors/dependants. Your questions and comments are important to us and we will address your concerns as quickly as possible.

Privacy notice statement

The personal information is collected on a voluntary basis pursuant to the Canadian Forces Superannuation Act. The personal information will be used by Receiver General & Pension of Public Services and Procurement Canada (PSPC) to respond to your questions. Such information may also be used for statistical, evaluation and reporting purposes. The personal information is described in the Personal Information Bank PSU 914 – Public Communications. Your personal information is protected, used, and disclosed in accordance with the Privacy Act. A refusal to provide your personal information may make it impossible for our institution to respond to your questions or comments. Under the Privacy Act, you have the right to access and correct your personal information, if erroneous or incomplete. The personal information provided in this program administration will be retained for a period of 2 years minimum after the last administrative action, and then destroyed. If you require clarification about this privacy notice, you may contact the Public Services and Procurement Canada’s Access to Information and Privacy Directorate by email at TPSGC.ViePrivee-Privacy.PWGSC@tpsgc-pwgsc.gc.ca. If you are not satisfied with the response to your privacy concern or if you want to file a complaint about the handling of your personal information, you may wish to contact the Office of the Privacy Commissioner of Canada.

Notices

Canada Post Disruption

To avoid delays in receiving your pension, we encourage you to sign up for Direct Deposit by contacting the Government of Canada Pension Centre.

For most active members, you can also receive information through the active member pension portal messaging system, which helps ensure continued access to your pension communications during any mail service disruption.

If you need to send pension documents urgently, you may fax them. If original documents or signatures are required by the Government of Canada Pension Centre, please send them by courier to the address below.

Member feedback survey – 2025

If you have contacted the Pension Centre in the last 3 months, you may receive a phone call or email inviting you to participate in a member feedback survey about your experience with the Pension Centre, and to see if our services met your expectations. The email will be sent by the research firm Advanis.

Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.

The survey period will end March 2026.

Pension deposit

Your Pension will be deposited in your bank account on the third last banking day of the month. Find out when your deposit will be made, visit the: Pension Calendar: Canadian Armed Forces pensions.

Services offered

My GCPension portal

If you are an Active Canadian Armed Forces employee with access to the Compensation Web Applications (CWA), you can send us a secure message.

Access the Pension Portal

Outage: The Pension Portal will not be available

From 7 pm, Saturday, October 4 to 7 am, Sunday, October 5, Eastern time (ET)

Call us

We are open Monday to Friday (excluding statutory holidays), 7 am to 5 pm ET.

  • Toll free: 1‑800‑267‑0325
  • Outside Canada and the United States: 613‑946‑1093 (collect calls accepted)

We are open Monday to Friday (excluding statutory holidays), 7 am to 4 pm ET.

  • Telephone teletype (TTY): 506‑533‑5990 (collect calls accepted)
  • Video Relay Service (VRS): Use your VRS enabled app and device to make and receive calls to 1‑800‑561‑7930

Regular Mail or fax

Public Services and Procurement Canada
Government of Canada Pension Centre – Mail Facility
PO Box 9500
Matane QC  G4W 0H3

Fax: 418‑566‑2865

Always include your pension number or Service number when writing.

Courrier:

Always include your pension number or Service number when writing.

Mailing address and fax number for Canadian Forces pension-related mail:

Government of Canada Pension Centre – Mail Facility
150 Dion Blvd.  (CFSA)
Matane QC G4W 3L7
Canada

Phone number required for courier: 418‑556‑2795

For Insurance related mail:

Government of Canada Pension Centre – Mail Facility
150 Dion Blvd. (CFSA Insurance)
Matane QC G4W 3L7
Canada

Phone number required for courier: 418‑556‑2795

Use our online form

Our online form is a convenient and efficient way for you to send us information about your enquiry. You can even tell us if you prefer we respond by phone or email and at what time of day.

Access the online form

Page details

2025-10-03