Contact the Canadian Armed Forces Pension Centre

The personal information is collected on a voluntary basis pursuant to the Canadian Forces Superannuation Act. The personal information will be used by Receiver General & Pension of Public Services and Procurement Canada (PSPC) to respond to your questions. Such information may also be used for statistical, evaluation and reporting purposes. The personal information is described in the Personal Information Bank PSU 914 – Public Communications. Your personal information is protected, used, and disclosed in accordance with the Privacy Act. A refusal to provide your personal information may make it impossible for our institution to respond to your questions or comments. Under the Privacy Act, you have the right to access and correct your personal information, if erroneous or incomplete. The personal information provided in this program administration will be retained for a period of 2 years minimum after the last administrative action, and then destroyed. If you require clarification about this privacy notice, you may contact the Public Services and Procurement Canada’s Access to Information and Privacy Directorate by email at TPSGC.ViePrivee-Privacy.PWGSC@tpsgc-pwgsc.gc.ca. If you are not satisfied with the response to your privacy concern or if you want to file a complaint about the handling of your personal information, you may wish to contact the Office of the Privacy Commissioner of Canada.

If you have contacted the Pension Centre or accessed the My CAF Pension in the last two (2) months, you may receive a phone call or email inviting you to participate in a pension services feedback survey about your experience to see if our services met your expectations. The survey will be sent by the research firm Advanis.

Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.

The survey period will end March 2027.

Canada Life recently identified a cyber incident: The incident involved unauthorized access to certain Canada Life applications. The incident has been contained, and regular operations and services continue. The Government of Canada is aware of the incident. Members seeking more information can read Canada Life’s updated statement or contact Canada Life directly.

To avoid delays in receiving your pension, we encourage you to sign up for Direct Deposit by contacting the Government of Canada Pension Centre.

For most active members, you can also receive information through My CAF Pension messaging system, which helps ensure continued access to your pension communications during any mail service disruption.

If you need to send pension documents urgently, you may fax them. If original documents or signatures are required by the Government of Canada Pension Centre, please send them by courier to the address below.

Your Pension will be deposited in your bank account on the third last banking day of the month. Find out when your deposit will be made, visit the: Pension Calendar: Canadian Armed Forces pensions.