Service standard results for Pensions for Canadian armed forces

Below you will find our latest Service standard results for Pensions for Canadian armed forces.

September 2025
Service (Goal) Number
completed
Percentage
met
Target
Initial payment to retired members (30/45 days) 436 99% 96%
Initial payments to survivors (30 days) 111 97% 96%
Pension benefit division payments (120 or 45 days) 19 100% 90%
Transfer value payments (45 days) 124 99% 96%
Return of contribution payments (30 days) 125 99% 96%
Pension benefit division estimates (5 days) 51 96% 90%
Pension estimates – in writing (5 days) 698 98% 90%
Pension estimates – over the phone (Immediately) 712 100% 96%
Pension benefit options statements (5 days) 675 97% 90%
Pension Transfer In Estimates (60 days) n/a n/a n/a
Service buyback estimates – in writing (5 days) 68 100% 90%
Service buyback estimates – over the phone (Immediately) 64 100% 96%

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2025-10-17