Contact the Client Contact Centre
Phone menu options
The Client Contact Centre offers a wide range of services. Here are the available phone menu options to help you connect to the appropriate agent.
Option 1: New pay problem (Press 1)
- Did not receive bi-weekly pay or missing portion of regular pay (Press 1)
- Overpayment-related problems (Press 2)
- Incorrect deduction and entitlements (Press 3)
- Collective agreements (Press 4)
- Other pay related problems or questions (Press 5)
Option 2: Updates on previously reported pay problem (Press 2)
No sub-category
Option 3: Benefits, leave and information on life/career events (Press 3)
- Benefits (Press 1)
- Leaving the public service including retirees (Press 2)
- Maternity/Parental leave and other Leave without Pay (Press 3)
- Changes to personal information (including direct deposit and address change (Press 4)
Option 4: Taxes, copies of tax slips and pay stubs (Press 4)
- Tax related questions (Press 1)
- Request copies of tax slips (Press 2)
- Request copies of pay stubs (Press 3)
Option 5: Technical support with MyGCPay, Phoenix and the Compensation Web Application (Press 5)
- Technical issues accessing the Compensation web application (Press 1)
- Assistance with MyGCPay (Press 2)
- Assistance with submitting overtime, basic pay or extra duty pay in Phoenix timesheet or for help with selecting the section 34 manager (Press 3)
- Assistance for managers - to approve timesheet entries or for troubleshooting errors in Phoenix (Press 4)
- Assistance for managers - to create, modify or delete schedules in Phoenix (Press 5)
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