We serve current and former federal public service employees, no matter if your organization is served by the Public Service Pay Centre or by its own compensation unit.
To everyone
Our agents can:
- provide updates on any previously reported enquiry
- report new pay enquiries to your compensation unit, which include enquiries related to:
- missing pay
- termination (death in service, end of contract, resignation, retirement, record of employment amendment, severance)
- benefits
- leave (leave without pay, leave with income averaging, pre-retirement, Workers Compensation Board, maternity/parental, return from leave)
- overpayment
- tax
- collective agreements
- other enquiries, such as those about acting, allowances, change in employment, pay cheques, direct deposit, deductions, entitlements (deductions), extra duty pay, garnishments, missing partial pay, repayment of emergency salary advances, transfer-in or transfer-out
- address technical enquiries related to web applications, such as:
- access to CWA, Phoenix and MyGCPay
- timesheet entry or schedule updates
- address reporting and approving time in the Phoenix pay system, such as:
- enter extra duty pay, overtime and additional hours
- view reported time in timesheet and payable time detail
- create and modify a schedule
- select a Section 34 manager
- view a pay stub/tax slip
- all general enquiries concerning pay
Self-service: Submit a pay action request to the Public Service Pay Centre (only for organizations served by the Pay Centre)
To organizations served by the Pay Centre
Our agents can:
- change your address if you have permanently left the public service
- update your direct deposit information (you can also do this yourself via Phoenix self-service (available on Government of Canada network only) once the required forms are submitted to the Pay Centre
- send electronic copies of your pay stubs and tax slips via Connect™ if you are a terminated employee or an employee on extended leave (maternity, education, sick, etc.)
- update your information to withhold, amend, or remove additional taxes, and validate and update your tax data once required forms are submitted to the Pay Centre
- change your tax deduction to match your province of residence rather than your province of work, once all the required forms are submitted to the Public Service Pay Centre (available to eligible employees working in Quebec but residing in Ontario, New Brunswick or Nova Scotia)
- activate your enrolment in time reporter and maintain time reporter data in Phoenix
- stop Vacation Pay and Prem Pay in Lieu of Stat Holiday allowances for ineligible employees
- create pay transactions for exceptional extra duty pay older than 6 months in Phoenix for active employees once the required forms are submitted to the Pay Centre
- create transactions related to Compensatory Leave in MyGCHR for active employees when the time owed dates back to prior fiscal years, once the required forms are submitted to the Pay Centre
- complete forms and send it to those who have not received it
- Annex A form
- Agreement and Undertaking forms
- Employment Insurance (EI) Agreement form
- Québec Parental Insurance Plan (QPIP) Agreement form
- amend pension deduction to 1% for 35 years of service
- stop pension contributions for employees 71 years of age or older and request refund (if applicable)
- stop pension contributions for returning pensioners on contract
- activate the Public Service Dental Care Plan (PSDCP)
- activate (certificate number) and start deduction for the Public Service Health Care Plan (PSHCP)
- enable the employee self-service enrolment to the PSHCP
- change and end coverage for PSHCP
- activate and start deductions for disability and long term disability
- activate pension deduction and supplementary death benefits
Self-service: Access your pay and benefits information with MyGCPay
Use our online form
Call us
