Standing Committee on Finance (FINA) - December 12, 2024 - Minister's binder

Opening remarks

OPENING REMARKS FOR THE HONOURABLE MARIE-CLAUDE BIBEAU, MINISTER OF NATIONAL REVENUE

Finance Standing Committee

Appearance on carousel-type schemes, debt write-offs and service delivery by the Canada Revenue Agency

Ottawa, Ontario

December 12, 2024

Check against delivery

Mr. Chair, we are pleased to have the opportunity to discuss carousel-type schemes, the debt write-off process and the Canada Revenue Agency’s service delivery.

Protecting the integrity and fairness of Canada’s tax system is a top priority for the Government of Canada and the Agency. The Agency is committed to combating tax evasion and tax avoidance both domestically and internationally.

Historic investments by the Government of Canada have enabled the Agency to expand the scope of its audits, improve its comprehensive data sources and enhance its analytical approaches.

It has been able to hire specialized resources. In addition, this funding has enabled the Agency to leverage strategic alliances with its domestic and international partners.

The Agency is therefore in a much better position to detect and deter the most serious cases of non-compliance, including abusive schemes in Canada’s Goods and Services Tax/Harmonized Sales Tax (GST/HST) system, such as carousel schemes.

This deliberate focus on willful non-compliance enables the Agency to support its mandate to ensure that the tax system is fair for all.

The same is true for the Agency’s collection program, which — through innovation and the use of analytics and technology — also ensures a high level of results.

With respect to debt write-offs, it is absolutely important to note that the vast majority of accounts receivable are indeed collected over time. In addition, a write-off occurs when all of the Agency’s collection measures have been exhausted. And I can assure you that the Agency’s collection program is very rigorous before it gets to that stage.

The Agency’s collection strategy is designed to strike a balance between fiscal responsibility and maintaining a healthy portfolio.

That said, in the vast majority of cases, the debt remains in the taxpayer’s account. As soon as the taxpayer’s financial situation improves, active collection measures are then relaunched with the same rigour.

Finally, I would like to point out that in Canada, as abroad, all government institutions are currently under significant pressure in terms of services to the public.

In fact, it is mainly the Agency’s contact centres that are experiencing significant pressure.

In recent years, the Agency has recorded a record number of calls, largely due to the increase in the number of benefits and credits implemented to support the Canadian population during and since the COVID-19 pandemic.

This increase also includes services for people who are new to Canada. These people need a higher level of support to understand their new tax obligations and to learn how to access benefits and credits such as the Goods and Services Tax Credit, the Canada Carbon Rebate and the Canada Child Benefit.

That said, the Agency can improve its service delivery. Concrete solutions are already on the table, starting with the increased implementation of self-service options that are expected to help relieve the pressure on contact centres.

I will conclude by reminding you that the Canada Revenue Agency is a world-class tax and benefits administration. Its vision is to be helpful, fair and trustworthy, in keeping with its service philosophy that puts people first.

Furthermore, in the spirit of tax justice, which is a Canadian value, it is rigorously committed to ensuring that everyone, without exception, pays what they owe to the government’s coffers.

Mr. Chair, thank you.

Backgrounders

Write-Offs

Write-Offs (Overall)

Key Messages

When does CRA deem a debt uncollectible / written-off?

Key Messages

Does writing off a debt release the taxpayer from their obligation to pay off the debt?

Key Messages :

How does CRA ensure transparency regarding write-offs?

Key Messages :

Carousel

Carousel Tax Fraud (Overall)

Key Messages

Carousel Schemes

Key Messages

What steps is CRA proactively taking to combatting aggressive GST/HST arrangements?

Key Messages

What investments has the CRA made to better detect these aggressive GST/HST arrangements?

Key Messages

Service

CRA's Transaction Data

Key Messages
Individual tax revenue
Benefits

Contact centre planned & ongoing improvement efforts

Key Messages

Hard-to-Reach / Vulnerable Populations

Key Messages

Improving Outreach to New Canadians

Key Messages

Automatic Tax Filing

Key Messages

2024 Service Consultations

Key Messages
Background

Questionnaire uptake (November 8, 2024)

Quick facts
Respondents by role
Regional representation
Consultations schedule by locations & client segments
8 in-person sessions – Individuals
12 virtual sessions – Individuals
4 virtual sessions – Tax intermediaries

COVID-19 compliance measures

Key Messages

CRA Spending Review

Key Messages

Issues regarding T1135

Key messages:

Other

Safeguarding Protected Information at CRA

Key Messages

Tax Evasion and Avoidance

Key Messages

Commitee Members of FINA

https://www.ourcommons.ca/committees/en/FINA/Members?membershipOn=2024-09-18

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