Standing Committee on Public Accounts (PACP) - May 4, 2021

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Notice of meeting

Standing Committee on Public Accounts (PACP)
43rd Parliament, 2nd Session

Meeting 29
Tuesday, May 4, 2021, 11:00 a.m. to 1:00 p.m.
Room 025-B, West Block
Televised

Report 4 - Canada Child Benefit - Canada Revenue Agency

Witnesses

Office of the Auditor General

Canada Revenue Agency

Opening Remarks

Speaking notes for Mr. Bob Hamilton, Commissioner of the Canada Revenue Agency

Standing Committee on Public Accounts
Report 4—Canada Child Benefit

Ottawa, Ontario
May 4, 2021

Check against delivery.

Good morning.

Thank you Madam Chair, for the opportunity to appear before you to discuss the Canada Revenue Agency’s (the Agency) Action Plan on Report 4—Canada Child Benefit of the 2021 Reports of the Auditor General of Canada.

I am accompanied by two of my colleagues from the Agency: Marc Lemieux, Assistant Commissioner of the Collections and Verification Branch, Frank Vermaeten, Assistant Commissioner of the Assessment, Benefit and Service Branch, and Heather Daniels, Director General of the Benefit Programs Directorate.

In Report 4, the Auditor General of Canada noted that the CRA managed the Canada Child Benefit (CCB) program in a way that ensured accurate and timely payments to millions of eligible families.

The OAG also found that the CRA could improve the administration of the CCB program by better managing the information used to assess eligibility for the program.

Within that context, the Auditor General of Canada made two recommendations to the CRA, which we accepted.

Firstly, the Auditor General of Canada made recommendations to improve the administration of the CCB program, which included updating the list of documents used to assess eligibility, requiring proof of birth for all applications, and greater collaboration with other Government departments to ensure eligibility of applicants.

And secondly, the Auditor General of Canada recommended that, although the “female presumption concept” is a legislative requirement under the Income Tax Act, the CRA should enhance its procedures and communications to mitigate confusion associated with this concept.

The CRA has agreed with both recommendations, and has advanced a detailed action plan – that has been shared with the Committee – that includes associated timelines in order to implement the recommendations.

I am pleased to report that the CRA is acting on both recommendations.

With respect to Recommendation 1, the CRA conducted a thorough review of its online documents, training materials, and other procedures to ensure that Canadians are better informed about the documents required to apply for this benefit, and will require all training materials to be updated by the end of June 2021.

Additionally, by the end of July 2022, in order to conduct a comprehensive review and meet annual spring publishing deadlines, the CRA will ensure that two key documents - RC66 Canada Child Benefits Application and the program and eligibility guide, T4114 Canada Child Benefit and related provincial and territorial programs, as well as Canada.ca webpages are updated to reflect these changes.

The CRA will conduct a review, to be completed by the end of December 2021, to determine the benefits and risks of the recommendation to provide proof of birth for all CCB applications.

Finally, by the end of July 2021, the CRA will consult with Immigration, Refugees and Citizenship Canada in order to determine feasibility of receiving citizen information of CCB applicants.

With respect to Recommendation 2, by the end of December 2021, the CRA will complete a review of its materials and update the aforementioned two key documents - RC66 Canada child Benefit Application and the T4144 Canada Child Benefit and related provincial and territorial programs, as well as various Canada.ca webpages in order to ensure applicants understand:

In closing, I want to highlight the importance of the CCB, in fact, in the 2019-2020 fiscal year, this important program allocated $24.5 billion to 3.3 million families in Canada and 5.9 million children.

Thank you, Madam Chair, I am happy to now answer any questions you may have.

Supporting Documentation

OAG Winter 2021 Report – Report 4

2021 Reports of the Auditor General of Canada to the Parliament of Canada

Report 4—Canada Child Benefit—Canada Revenue Agency

OAG Opening Statement to the News Conference (February 25, 2021)

Auditor General of Canada’s Opening Statement

Overview: Impact on CRA (from AERB)

2021 February Reports of the Auditor General of Canada
Report 4 – Canada Child Benefit

Impact on the Canada Revenue Agency – Expected to be low to moderate

The Office of the Auditor General of Canada (OAG) concluded that the Canada Revenue Agency (CRA) ensured that benefit recipients of the Canada child benefit program were eligible, and that payments were made in a timely and accurate manner. The OAG found that the CRA could improve the administration of the program by better managing the information used to assess eligibility for the program.

The draft audit report contains two recommendations for the CRA. The CRA agrees with the recommendations and has submitted its responses to address the issues.

Audit objective

The objective of this audit was to determine whether the CRA ensured that benefit recipients of the Canada child benefit program were eligible and that payments were made in a timely and accurate manner.

Audit scope

The audit focused on the CRA’s compliance with applicable laws and regulations, the controls in place for the program, and the service offered to Canadians by the CRA.

As part of its examination process, the OAG reviewed data, information, and selected case file samples. In addition, the OAG interviewed CRA employees involved in the Canada child benefit program and observed agents reviewing and assessing applications at three CRA tax centres in three regions (Quebec, Ontario, and Manitoba). The audit covered the period from April 1, 2019 to March 31, 2020, and the month of May 2020 only for the additional payment during the COVID-19 pandemic.

Highlights

Positive observations about the Canada Revenue Agency

Negative observations about the Canada Revenue Agency

OAG recommendations and Agency response

The audit report contains two recommendations for CRA:

  1. Recommendation. To improve the administration of the Canada Child Benefit program, the Canada Revenue Agency should:

    • Ensure that the list of documents that applicants can submit are suitable for assessing eligibility.
    • Require valid proof of birth for all applications.
    • Improve receipt of data from other government organizations to obtain greater assurance that the eligibility conditions are met.

    Canada Revenue Agency’s response
    Agreed. Given that the Office of the Auditor General of Canada observed instances in which Canada Revenue Agency agents assessed applications where they did not correctly apply the list of acceptable documents in determining eligibility, the agency will provide a reminder to all assessors.  In addition, the CRA will review the list as well as related training products and revise as necessary.

    The agency will conduct a review to determine risks associated with the requirement to provide a valid proof of birth for all applications. The agency will also review the timing of when this documentation should be provided to validate and support the Canada Child Benefit application.

    In addition, the agency will engage with its partners with the goal of improving data received to ensure Canada Child Benefit eligibility conditions are met. Lastly, the agency will continue to work with and support the 2 remaining territories in their implementation of the Automated Benefits Application.

  2. Recommendation.Recognizing that the female presumption concept is a legislative requirement and that only 1 payment per household can be issued under the Income Tax Act, the Canada Revenue Agency should enhance its procedures and communications to mitigate the confusion and sensitivities caused by this concept.

    Canada Revenue Agency’s response
    Agreed. The Canada Revenue follows a People First philosophy. In keeping with this philosophy, the agency will review procedures and communications tools, such as the Canada.ca website, applicable guides, and forms. The review will be to ensure that information is readily available to help everyone understand the steps required for the primary caregiver of a family to receive the Canada Child Benefit.

News Release: ‘Statement by the Minister of National Revenue on OAG’s performance audit of the CCB (February 25, 2021)

Statement by the Minister of National Revenue, the Honourable Diane Lebouthillier, on the Auditor General of Canada (OAG)’s performance audit of the Canada child benefit (CCB)

Action Plan (to be shared with PACP)

Canada Revenue Agency detailed action plan

Issue Notes

Does CRA agree with the findings in the report?

Key messages:

How will CRA implement with the OAG recommendations?

Key messages:

For Recommendation 1, we will:

For Recommendation 2, we will:

Why does the CRA sometimes issues CCB payments based on outdated information and without requiring proof of birth?

Key messages:

Why are two territories not participating in the Automated Benefits Application?

Key messages:

Why is the CRA presuming that the female parent has the primary responsibility for the child?

Key messages:

Can you clarify if CRA paid 88 million in extra CCB payments to high-income families?

Key messages:

Upcoming COVID-19 CCB extra payment

In the Fall Economic Statement of 2020, the Government proposed additional support for families with young children for 2021. The CCB will temporarily be complemented by an additional supplement, the CCB young child supplement (CCBYCS) which is part of the federal government’s support Canadians during the economic recovery. The legislation to implement this additional supplement (Bill C-14) is before the Senate and has not yet received Royal Assent.

Key messages:

PACP Committee Information

Member Profiles

Chairperson

Kelly Block (CPC)

Kelly Block

Date of Birth: 1961-11-30

Profession: Administrator

First Elected: 2008-10-14

Constituency: Carlton Trail--Eagle Creek

Key Issues raised in the House of Commons:

Written Questions:

Q-5222 — March 10, 2021 — Mrs. Block (Carlton Trail-Eagle Creek) — With regard to government contribution agreements: (a) how many contribution agreements ended or were not renewed since January 1, 2016; (b) what is the total value of the agreements in (a); and (c) what are the details of each agreement in (a), including the (i) summary of agreement, including list of parties, (ii) amount of federal contribution prior to the agreement ending, (iii) last day the agreement was in force, (iv) reason for ending the agreement?

Response prepared by FAB.

Correspondence:

Vice-Chairs

Lloyd Longfield (Lib.)

Lloyd Longfield

Date of Birth: 1956

Profession: President / manager, mechanical engineer, management consultant

First Elected: 2015-10-19

Constituency: Guelph

Key Issues raised in the House of Commons:

Written Questions:

Correspondence:

Maxime Blanchette-Joncas (BQ)

Maxime Blanchette-Joncas

Date of Birth: 1989

Profession: Administrator

First Elected: 2019-10-21

Constituency: Rimouski-Neigette--Témiscouata--Les Basques

Key Issues raised in the House of Commons:

Written Questions:

Q-4042 — February 16, 2021 — Mr. Blanchette-Joncas (Rimouski- Neigette—Témiscouata—Les Basques) — With regard to government spending in the ridings of Rimouski-Neigette—Témiscouata—Les Basques, Avignon—La Mitis—Matane–Matapédia, Manicouagan, Montmagny—L’Islet—Kamouraska—Rivière-du-Loup, Gaspésie—Les Îles-de-la-Madeleine, Papineau, Honoré-Mercier, Ahuntsic-Cartierville and Québec, since 2015 and broken down by constituency: (a) what is the total annual amount, broken down by year; (b) what is the detailed annual amount, broken down by department, Crown corporation, agency or body; and (c) what grants and contributions have been made, broken down by year according to the source of the funding?

Response prepared by FAB and SIIB.

Correspondence:

Members

Luc Berthold (CPC)

Luc Berthold

Date of Birth: N/A

Profession: Journalist, trainer, communications director, political attaché

First Elected: 2015-10-19

Constituency: Mégantic--L'Érable

Key Issues raised in the House of Commons:

Written Questions:

Q-2872 — December 2, 2020 — Mr. Berthold (Mégantic-L'Érable) — With regard to contracts issued by ministers' offices for the purpose of media training, since December 1, 2019: what are the details of all such contracts, including the (i) vendors, (ii) dates of contract, (iii) dates of training, (iv) individuals for whom the training was for, (v) amounts?

Reply was tabled on January 25, 2021.

Q-2882 — December 2, 2020 — Mr. Berthold (Mégantic-L'Érable) — With regard to polling by the government since December 1, 2019: (a) what is the list of all poll questions and subjects that have been commissioned since December 1, 2019; (b) for each poll in (a), what was the (i) start and end date each poll was in the field, (ii) sample size of each poll, (iii) manner in which the poll was conducted (in person, virtually, etc.); and (c) what are the details of all polling contracts signed since December 1, 2019, including the (i) vendor, (ii) date and duration, (iii) amount, (iv) summary of the contract, including the number of polls conducted?

Reply was tabled on January 25, 2021.

Correspondence:

Kody Blois (Lib.)

Kody Blois

Date of Birth: N/A

Profession: N/A

First Elected: 2019-10-21

Constituency: Kings--Hants

Key Issues raised in the House of Commons:

Written Questions:

Correspondence:

Greg Fergus (Lib) (Parliamentary Secretary to the Prime Minister, to the President of the Treasury Board and to the Minister of Digital Government)

Greg Fergus

Date of Birth: 1969-05-31

Profession: Policy adviser, consultant

First Elected: 2015-10-19

Constituency: Hull – Aylmer

Key Issues raised in the House of Commons:

Written Questions:

Correspondence:

Matthew Green (NDP) (National Revenue Critic)

Matthew Green

Date of Birth: N/A

Profession: City councillor, executive director

First Elected: 2019-10-21

Constituency: Hamilton Centre

Key Issues raised in the House of Commons:

Written Questions:

Q-712 — September 28, 2020 — Mr. Green (Hamilton Centre) — With respect to the tax fairness motion that the House adopted on March 8, 2017: what steps has the government taken since then to (i) cap the stock option loophole, (ii) tighten the rules for shell corporations, (iii) renegotiate tax treaties that allow corporations to repatriate profits from tax havens back to Canada without paying tax, (iv) end forgiveness agreements without penalty for individuals suspected of tax evasion?

Reply was tabled on November 16, 2020.

Q-3142 — December 7, 2020 — Mr. Green (Hamilton Centre) — With regard to government business finance programs and government contracts, broken down by funding program, contracts and fiscal year, since 2011: (a) what is the total funding for (i) Facebook, (ii) Google, (iii) Amazon, (iv) Apple, (v) Netflix?

Reply was tabled on January 25, 2021.

Q-5412 — March 10, 2021 — Mr. Green (Hamilton Centre) — With regard to the CRA's decision to temporarily suspend, as of March 2020, the programs and services of "high-risk audits", "international large business", "high net worth compliance", "GST/HST audit of large businesses", "audit of complex transactions", "audit of flow-through shares" and "foreign tax whistleblower program", broken down by each of the programs and services mentioned, by month, since March 2020 to the re-establishment of the service of audits, and by risk level of non-compliance: (a) how many audits were suspended as a proportion of total audits; (b) of the audits in (a), how many are still suspended as a proportion of total resumed audits; (c) what duties were performed by the auditors during the suspension period; (d) how many files were closed; (e) of the files closed in (d), what was the average amount of time spent processing each file before a decision was made to close it; (f) of the files closed in (d), (i) how many have been assessed (ii) how many have been transferred to the criminal investigation program; and (g) what was the change in the number of auditors, in terms of full-time equivalent?

Response prepared CPB.

Q-5422 — March 10, 2021 — Mr. Green (Hamilton Centre) — With regard to Canada Revenue Agency (CRA) high net worth compliance program, broken down by year, from November 2015 to date : (a) how many audits were completed; (b) what is the number of auditors; (c) how many new files were opened; (d) how many files were closed; (e) of the files in (d), what was the average time taken to process the file before it was closed; (f) of the files in (d), what was the risk level of non-compliance of each file; (g) how much was spent on contractors and subcontractors; (h) of the contractors and subcontractors in (g), what is the initial and final value of each contract; (i) among the contractors and subcontractors in (g), what is the description of each service contract; (j) how many reassessments were issued; (k) what is the total amount recovered; (l) how many taxpayer files were referred to the CRA's Criminal Investigations Program; (m) of the investigations in (l), how many were referred to the Public Prosecution Service of Canada; and (n) of the investigations in (m), how many resulted in convictions?

Response prepared by CPB, FAB, ABSB and CVB.

Correspondence:

Philip Lawrence (CPC) (National Revenue Critic)

Philip Lawrence

Date of Birth: N/A

Profession: Financial planner, lawyer

First Elected: 2019-10-21

Constituency: Northumberland--Peterborough South

Key Issues raised in the House of Commons:

Written Questions:

Q-322 — September 23, 2020 — Mr. Lawrence (Northumberland-Peterborough South) — With regard to the Canada Revenue Agency’s approach to workspace-in-the-home expense deductions in relation to the COVID-19 pandemic’s stay-at-home guidelines: are individuals who had to use areas of their homes not normally used for work, such as dining or living rooms, as a temporary office during the pandemic entitled to the deductions, and, if so, how should individuals calculate which portions of their mortgage, rent, or other expenses are deductible?

Reply was tabled on November 16, 2020.

Q-2832 — December 2, 2020 — Mr. Lawrence (Northumberland-Peterborough South) — With regard to the section on page 116 of the Fall Economic Statement 2020, which reads, "CRA will allow employees working from home in 2020 due to COVID-19 with modest expenses to claim up to $400, based on the amount of time working from home": (a) how many Canadians does the government project will be eligible for the deduction; (b) what is the required amount of time working from home to be eligible for the full $400 deduction; (c) what is the required amount of time working from home to be eligible for a deduction less than $400, and what is the formula used to calculate the eligible deduction amount; and (d) what is the specific eligibility criteria to determine if someone who worked from home is eligible for this new deduction, as opposed to the traditional work from home deductions for individuals who worked from home prior to the pandemic?

Reply was tabled on January 25, 2021.

Correspondence:

Francesco Sorbara (Lib.) (Parliamentary Secretary to the Minister of National Revenue)

Matthew Green

Date of Birth: 1971-02-28

Profession: Financial analyst

First Elected: 2015-10-19

Constituency: Vaughan--Woodbridge

Key Issues raised in the House of Commons:

Written Questions:

Correspondence:

Len Webber (CPC)

Len Webber

Date of Birth: 1960-11-10

Profession: Manager, electrical contractor, business owner

First Elected: 2015-10-19

Constituency: Calgary Confederation

Key Issues raised in the House of Commons:

Written Questions:

Correspondence:

Jean Yip (Lib.)

Jean Yip

Date of Birth: 1968

Profession: Community activist, insurance advisor

First Elected: 2017-12-11

Constituency: Scarborough--Agincourt

Key Issues raised in the House of Commons:

Written Questions:

Correspondence:

Associate Member

Luc Desilets (BQ) (National Revenue Critic)

Matthew Green

Date of Birth: N/A

Profession: School principal

First Elected: 2019-10-21

Constituency: Rivière-des-Mille-Îles

Key Issues raised in the House of Commons:

Written Questions:

Correspondence:

PACP Committee Hearing Recap (March 11, 2021)

Parliamentary Affairs monitored the House of Commons Public Accounts (PACP) Committee meeting held on March 11, 2021.

PACP met with the Office of the Auditor General to discuss the 2021 Reports of the Auditor General of Canada to the Parliament of Canada (released on February 25, 2021).

During her opening statement (almost verbatim as the media statement delivered on February 25, 2021), the Auditor General made a passing mention of the audit of the Canada Child Benefit program (Report 4 - CCB), explaining it “found that the Canada Revenue Agency managed the Canada Child Benefit program in a way that provided accurate and timely payments to millions of eligible families. We also noted areas where the Agency could improve the administration of the program. For example, a better information-sharing process with other organizations that notified the Agency when recipients left the country permanently would enable the Agency to avoid issuing payments based on outdated information.”

During the question and answer portion of the meeting, there were zero questions or comments by PACP Members about Report 4 – CCB. Instead, the discussion was dominated by Report 2 - National Shipbuilding Strategy, Report 3 - Access to Safe Drinking Water in First Nations Communities, and Report 5 - Follow-up Audit on Rail Safety.

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2021-08-12