Client Services Test (EPSI)

Identification Code

CLIENT-AT

About the assessment

The CLIENT-AT is a standardized, multiple-choice test that assesses your ability to react appropriately to various employee-client scenarios.

This test assesses the following EPSI competencies:

• Client-oriented
• Ability to transmit information
• Interpersonal communications
• Problem-solving

For each question, you will be provided with a brief employee-client scenario that requires your action as the employee. Following the scenario, five possible actions are listed.

In responding, you will have to analyze the scenario and make a decision on the best combination of actions for each situation. In other words, you must choose the pair of actions that most effectively contributes to resolving the situation presented in the scenario.

Assessment Format

Unsupervised Internet test

Location of assessment

Virtual

Portability of result

Yes

Retest period

180 days

Validity period

5 years

Time to complete assessment

90 minutes

Number of questions

40 questions

Categories to evaluate

• Communication
• Cognitive abilities
• Behavioural competencies

Type of questions

Multiple choice

Sample question(s)

No

Practice test

No

Possible result

For each of the competencies assessed, you will get a score out of 5.

Additional information

This test is not intended to verify knowledge specific to a field of professional activity. The answers do not require any particular knowledge of the sectors of activity referred to in the test.