Integrity and service excellence

As public servants and CRA employees, we proudly deliver high-quality service and uphold the public interest. We serve with integrity guided by the Values and Ethics Code for the Public Sector and CRA corporate policy instruments such as the Code of Integrity and Professional Conduct (Code) and the Directive on Conflict of Interest (Directive).

The Code describes what it means to act in accordance with CRA and public sector values. It also outlines rules, including laws and policies, that direct employee conduct, promote compliance, and address misconduct. As for the Directive, it helps us to prevent, identify, and manage situations that could give rise to a real, apparent, or potential conflict of interest.

We are the CRA, and this is how we work to deliver trusted, fair, and helpful service to Canadians.

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