GenAI chatbot

The Canada Revenue Agency (CRA) is using Generative Artificial Intelligence (GenAI) technology in our chatbot to expand and improve our services.

What is the GenAI chatbot

The Canada Revenue Agency (CRA) has begun using generative artificial intelligence (GenAI) technology in our chatbot as part of its commitment to modernize and improve client service. Our chatbot leverages GenAI to help Canadians quickly find trusted information on CRA programs and services, and is available 24/7 on Canada.ca.

Every interaction helps improve CRA’s digital services. Your feedback helps us shape the future enterprise chatbot. Try it, rate the answers, and share your thoughts.

Before you begin

Privacy notice

Do not share any personal details like your name, address, social insurance number (SIN), date of birth, or financial information while using the chatbot. The GenAI chatbot is not designed to securely handle personal or sensitive information. During your interaction with the GenAI chatbot, your questions may be temporarily retained to enhance your chatbot experience. Your personal information, chat history, or other interactions are not stored or used. For more details on privacy, please refer to our Privacy Statement.

Handling of personal information

Users are advised not to enter personal information when interacting with the GenAI chatbot. If you enter personal information during the interaction, the CRA will check to ensure it aligns with section 4 of the Privacy Act. Any unauthorized information will be promptly deleted to reduce privacy risks. The GenAI chatbot can usually identify questions containing personal information, which may help in deleting such data.

Important information for users

The information provided by the GenAI chatbot is based on Canada.ca webpages and should not be taken as professional, legal, or medical advice. Information from the GenAI chatbot may not be fully accurate or meet your specific needs. Always use your best judgment and consult human professionals or other online sources before making decisions based on this information. Use this information at your own risk.

How to use the GenAI chatbot

Follow the steps below to chat with the GenAI chatbot.

1. Open the GenAI chatbot

   You will find the GenAI chatbot widget in the lower right corner of this page. To start, select the chatbot widget to open a chat session.

2. Ask your question

   Type your question in the message box, and select the icon or Enter to send.

   To help the GenAI chatbot find the information you need:

   • Ask your questions in complete sentences
   • Avoid using slang or jargon
   • Describe your situation without sharing personal information
   • Focus on one topic per question

   If you were unable to get the answer you were looking for:

   • Be specific and clear when asking questions, for example, ask When are Individual taxes due? not, When are taxes due?
   • If you have multiple questions, ask them one at a time.

Share your feedback

The CRA takes comments and feedback from Canadians seriously and is committed to enhancing its services based on your needs.

Sharing your experience will help us improve our services. Please take a moment to complete the GenAI chatbot survey. The CRA will monitor survey feedback to improve and expand the service in the future.

You can request the survey by typing ‘survey’ in the message box or click the survey link at the end of your session.