Use a PIN when you call us

Creating a Personal Identification Number (PIN) can save you time, and provide added security when it comes to protecting your personal information.

Using our PIN service

You can now create a PIN for the individual income tax and benefits enquiries lines. Your PIN will quickly confirm your identity when you call us, while keeping your account safe. You can create a PIN in My Account or with the help of one of our call centre agents.

Why create a PIN

Using a PIN provides added security and will reduce your time on the phone because we’ll be able to confirm your identity before you speak to a CRA agent. With a PIN, it’ll be easier to interact with us because you won’t have to provide detailed information that you may not have readily available

How to create a PIN


You can quickly create a PIN through the CRA’s My Account.

Once you’re logged into My Account, follow these easy steps:

By phone

You can create a PIN with the help of one of our call centre agents, by calling 1-800-959-8281. To create a PIN with an agent, you will need to provide personal information from your tax account.

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