If your CRA user ID and password have been revoked
You may have received a notification informing you that a user ID and password you use to access CRA login services have been revoked. Below are steps on how to regain access to your CRA account.
How to regain access to your CRA account
Try these options before you call the CRA:
- Option 1
Use a different login method:
If you have one, you may be able to login by using a different CRA user ID and password, your banking login, or using your BC Services Card to access your CRA account.
- Option 2
Register for a new CRA user ID:
When registering for a new CRA user ID and password, ensure that your user ID is unique to your CRA account and that your password is not similar to one that was previously revoked. Once registered, the CRA will mail you a security code to give you full access to online services. While waiting for your security code, you can still file your income tax return online using NETFILE certified software and apply for COVID-19 benefits.
If your CRA user ID and password for the Candidate Profile service have been revoked, you may complete a candidate profile recovery. This will allow the new CRA user ID and password you create during the recovery process to be linked to your existing candidate profile.
If neither option is available to you
You may not be able to use these options if your account is locked or your address on file is incorrect. If so, please call the CRA .
Ways to protect your personal information and improve cyber security
The CRA is committed to protecting the personal and tax information of Canadians and we have tools in place to monitor, detect, and investigate potential threats.
There are a number of actions you can take to protect your personal information and improve your cyber safety:
- Scan your computer for malware or other malicious programs. Having malware on your computer may compromise your data. Individuals are strongly encouraged to install software to scan for malware before changing any user IDs, passwords, or other sensitive information.
- Install software updates. Ensure that you install software updates as soon as they become available on your device. These updates address vulnerabilities and may prevent a data breach.
- Regularly change your passwords. Make it a habit to regularly change your password and security questions. Do not use the same password for your CRA account and online banking that you would use for other work or personal accounts.
- Use unique and complex passwords. Always use unique passwords for your CRA and online banking accounts. Do not reuse the same password for different accounts or systems.
- Monitor your accounts for suspicious activity. Dedicate time on a regular basis to make sure that any changes made on your account were authorized by you.
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