The Government of Canada is launching a “tell us once” approach for online direct deposit payments
February 14, 2018
The Government of Canada continues to work to provide Canadians with high-quality service that will help them manage their tax and benefits online, anytime and anywhere. It will now be easier for Canadians to update and share their direct deposit banking information quickly and safely between the Canada Revenue Agency (CRA), and Employment and Social Development Canada (ESDC).
Today, the Honourable Diane Lebouthillier, Minister of National Revenue, and the Honourable Jean-Yves Duclos, Minister of Families, Children and Social Development, jointly announced the first step in a “tell us once” approach when providing banking information to the Government of Canada.
The new Direct Deposit Sharing Initiative is a consent-based service that allows Canada Pension Plan (CPP) recipients to update their direct deposit banking information when using the CRA’s My Account, MyCRA mobile web app, or ESDC’s My Service Canada Account. With consent, only their banking information will be shared between both organizations. Sharing this information will ensure that CPP recipients receive their CPP payments and other benefits promptly by direct deposit.
Through the Linked Accounts service, Canadians will also be able to access the CRA’s My Account and ESDC’s My Service Canada Account. This self-service option lets individuals access and update their personal information and undertake a full range of transactions in one single, secure login session.
CRA and ESDC are the Government of Canada’s largest service delivery providers, who together manage over 100 million interactions with Canadians every year. Through this new initiative, we are helping Canadians find easy and convenient ways to share their banking information in order to receive the benefits to which they are entitled.
“Canadians want a one‑step process when updating their information with the Government of Canada. The Direct Deposit Sharing Initiative and the Linked Accounts service will help them avoid delays in receiving the benefits they’re entitled to. Improving services to Canadians, including our seniors, is my top priority as Minister of National Revenue.”
The Honourable Diane Lebouthillier, Minister of National Revenue
“My Service Canada Account will allow Canadians to share their updated information for direct deposit securely and reduce the need for multiple interactions with the Government. This initiative is one of the ways we are improving services to Canadians as part of the Government of Canada Service Strategy.”
The Honourable Jean-Yves Duclos, Minister of Families, Children and Social Development
When CPP recipients update and share their direct deposit information in the CRA’s My Account or MyCRA mobile web app, their banking information will be updated for all CRA benefits and credit programs such as the GST/HST credit, the Canada child benefit, the working income tax benefit, and their income tax refund. This banking information will then be shared with ESDC to update their CPP banking information.
Link between My Account and My Service Canada Account is a new link that provides Canadians with a convenient connection between the CRA’s My Account for individuals and ESDC’s My Service Canada Account.
CPP recipients can also update and share their direct deposit information by calling the Canada Revenue Agency or Service Canada, by visiting a Service Canada Centre, or by completing the Canada Direct Deposit Enrolment Form.
CRA’s My Account or MyCRA mobile web app, and ESDC’s My Service Canada Account offer Canadians self-service, online options for interacting with the Government of Canada. The CRA’s My Account lets people update and manage their tax and benefit affairs online.
Improvements to My Service Canada Account support ESDC’s pledge to enhance services to provide Canadians with a better client experience.
With direct deposit, you receive your tax refunds and benefit payments faster and securely, directly in your account at a Canadian financial institution.
Office of the Minister of National Revenue
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