Contact the Canada Pension Plan

Information about the Canada Pension Plan program

Online

You can complete the following tasks online:

By phone

Service Canada offers an automated telephone service that provides general information about Canada Pension Plan (CPP) benefits, including how to apply. It is available 24 hours a day, 7 days a week.

When you call, you can also use self-service options to:

  • check your application status
  • confirm your monthly payment amount and date

To get more information or make changes to your account, you may speak with a CPP representative during business hours.

To access information about your account, you will need to provide your Social Insurance Number (SIN) and other personal information.

Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.

Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 am to 4:30 pm Eastern time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 25, 2022.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 25, 2022 48 minutes
Tuesday July 26, 2022 56 minutes
Wednesday July 27, 2022 97 minutes
Thursday July 28, 2022 97 minutes
Friday July 29, 2022 101 minutes
Average wait time for the week of July 25, 2022 78 minutes

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options or one of the telephone self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of July 18 to 22 40 minutes
The week of July 11 to 15 51 minutes
The week of July 4 to 8 62 minutes
The week of June 27 to July 1 38 minutes
Monthly average wait times
Months Average wait time
July 2022 57 minutes
June 2022 36 minutes
May 2022 34 minutes
April 2022 60 minutes
March 2022 75 minutes
February 2022 29 minutes
January 2022 19 minutes
December 2021 6 minutes
November 2021 12 minutes
October 2021 11 minutes
September 2021 10 minutes
August 2021 26 minutes

By mail

You can complete the following tasks by mail:

Within Canada, send your documents to the nearest Service Canada Office.
For outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.

In person

Service changes due to COVID-19

We urge you not to visit Service Canada Centres unless absolutely necessary.

Ask us to help you with the following programs by using eServiceCanada:

  • Employment Insurance (EI)
  • Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
  • Social Insurance Numbers (SIN)
  • Veterans Affairs Canada Services

We will call you back within 2 business days.

You can complete the following tasks at a Service Canada office:

  • submit supporting documents
  • use the telephone interpretation service

To access information on your specific file visit My Service Canada Account.

Find a Service Canada office near you

Protecting your information

You now need to show ID and answer verification questions at Service Canada Centres to access your file.

To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.

Examples of accepted ID include:

  • One of the following:
    • a passport (Canadian or foreign) or permanent resident card
    • a Certificate of Indian Status issued by the Government of Canada
    • a provincial or territorial ID card or drivers license
  • or 2 of the following:
    • a birth certificate (provincial or territorial)
    • a certificate of Canadian citizenship
    • a certificate of registration of birth abroad
    • any other government-issued ID

No ID is required to ask about our programs or services.

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