Online
Save time by using these online services, available 24 hours a day, 7 days a week.
Check the status of your application and manage your information online in My Service Canada Account
My Service Canada Account (MSCA) allows you to:
- access your Canada Pension Plan (CPP) benefits application status
- access your contributions, benefit estimates, and payments
- change your telephone number
- print tax slips and manage your income tax deductions
- access or request the child-rearing provision
- authorize someone to communicate with Service Canada on your behalf
- submit supporting documentation online
Apply online for CPP pensions and disability benefits
Find out if you qualify and how to apply for:
By phone
Before you call
When you call, you may need:
- Social Insurance Number (SIN)
- Telephone number
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Canada and the United States (operates in local time):
1-800-277-9914
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Outside of Canada and the United States (operates in Eastern Time):
1-613-957-1954 (collect)
- Teletypewriter (TTY) or Canada VRS
- 1-800-255-4786
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Canada VRS (Video Relay Service):
Register with Canada VRS to download the app and call the VRS line.
If you use any other relay service, call our toll-free number (1-800-277-9914) instead.
- Hours
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Operator hours of service Day Hours Monday to Friday 8:30 am to 4:30 pm
Automated service available 24 hours a day, 7 days a weekSaturday and Sunday Closed Closed on public holidays
- Wait times
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Check our average wait times
Days Average wait time Monday, March 2, 2026 56 minutes Tuesday, March 3, 2026 57 minutes Wednesday, March 4, 2026 56 minutes Thursday, March 5, 2026 45 minutes Friday, March 6, 2026 46 minutes Average wait time for the week of March 2, 2026 52 minutes This is the average time callers waited before reaching an officer. Our service standard is to answer your call within 10 minutes.
Weekly average wait times Weeks Average wait time The week of February 23 to 27 33 minutes The week of February 16 to 20 21 minutes The week of February 9 to 13 27 minutes The week of February 2 to 6 36 minutes Monthly average wait times Months Average wait time February 2026 30 minutes January 2026 20 minutes December 2025 10 minutes November 2025 11 minutes October 2025 6 minutes September 2025 12 minutes August 2025 40 minutes July 2025 14 minutes June 2025 11 minutes May 2025 18 minutes April 2025 11 minutes March 2025 19 minutes - Prefer a callback
- Submit an eServiceCanada - Service Request Form, and we will call you back within 2 business days.
By mail
You can send your documents by mail. Find your Service Canada Office.
If you reside outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.
In person
Before you come, you may need:
- a valid ID: the ID must show your current legal name, photo, signature and/or date of birth
Examples of valid ID
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- One of the following:
- a driver's licence, or a provincial or territorial ID card
- a Canadian or foreign passport, or permanent resident card
- a Certificate of Indian Status issued by the Government of Canada
- One of the following:
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- Two of the following:
- a provincial or territorial birth certificate
- a certificate of Canadian citizenship
- a certificate of registration of birth abroad
- any other Canadian government-issued ID
- Two of the following: