Contact the Canada Pension Plan

From: Employment and Social Development Canada

Service changes due to COVID-19

We urge you not to visit Service Canada Centres unless absolutely necessary.

Ask us to help you with the following programs by using eServiceCanada:

  • Employment Insurance (EI)
  • Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
  • Social Insurance Numbers (SIN)
  • immediate request for a Passport Service
  • Veterans Affairs Canada Services

We will call you back within 2 business days.

Information about the Canada Pension Plan program

Online

You can complete the following tasks online:

By phone

Service Canada offers an automated telephone service that provides general information about Canada Pension Plan (CPP) benefits, including how to apply. It is available 24 hours a day, 7 days a week.

When you call, you can also use self-service options to:

  • check your application status
  • confirm your monthly payment amount and date

To get more information or make changes to your account, you may speak with a CPP representative during business hours.

To access information about your account, you will need to provide your Social Insurance Number (SIN) and other personal information.

Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.

Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 am to 4:30 pm Eastern time, Monday to Friday.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below for our average wait times for the week of July 19, 2021.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 19, 2021 9 minutes
Tuesday July 20, 2021 5 minutes
Wednesday July 21, 2021 2 minutes
Thursday July 22, 2021 3 minutes
Friday July 23, 2021 19 minutes
Average wait time for the week of July 19, 2021 7 minutes

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options or one of the telephone self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of July 12 to 16 7 minutes
The week of July 5 to 9 34 minutes
The week of June 28 to July 2 52 minutes
The week of June 21 to 25 12 minutes
Monthly average wait times
Months Average wait time
June 2021 25 minutes
May 2021 13 minutes
April 2021 29 minutes

By mail

You can complete the following tasks by mail:

Within Canada, send your documents to the nearest Service Canada Office.
For outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.

In person

You can complete the following tasks at a Service Canada office:

  • submit supporting documents
  • use the telephone interpretation service

To access information on your specific file visit My Service Canada Account.

Find a Service Canada office near you

Protecting your information

You now need to show ID and answer verification questions at Service Canada Centres to access your file.

To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.

Examples of accepted ID include:

  • One of the following:
    • a passport (Canadian or foreign) or permanent resident card
    • a Certificate of Indian Status issued by the Government of Canada
    • a provincial or territorial ID card or drivers license
  • or 2 of the following:
    • a birth certificate (provincial or territorial)
    • a certificate of Canadian citizenship
    • a certificate of registration of birth abroad
    • any other government-issued ID

No ID is required to ask about our programs or services.

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