Contact Canada Pension Plan

Information about the Canada Pension Plan Program

Online

You can complete the following tasks online:

By phone

You can complete the following tasks by calling:

  • Apply or update direct deposit
  • Get various CPP documents including:
    • Application forms
    • Entitlement letters
    • Rate letters
    • Tax slips
  • Get a CPP estimate
  • Request or cancel voluntary tax withholds
  • Report when a payment was not received to open an investigation and receive a duplicate
  • Cancel benefits in the case of death

If you are already a CPP recipient you will need your Social Insurance Number to be identified.

Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.

Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 a.m. to 4:30 p.m. EST, Monday to Friday.

By mail

You can complete the following tasks by mail:

Within Canada, send your documents to the nearest Service Canada Office.
For outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.

In person

You can complete the following tasks at a Service Canada office:

To access information on your specific file visit My Service Canada Account.

Find a Service Canada office near you.

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