Contact the Canada Pension Plan
Service changes due to COVID-19
We urge you not to visit Service Canada Centres unless absolutely necessary.
Ask us to help you with the following programs by using eServiceCanada:
- Employment Insurance (EI)
- Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
- Social Insurance Numbers (SIN)
- immediate request for a Passport Service
- Veterans Affairs Canada Services
We will call you back within 2 business days.
You can complete the following tasks online:
- apply for Canada Pension Plan benefits
- apply for Canada Pension Plan disability benefits
- access the Canadian Retirement Income Calculator
- request an access code for My Service Canada Account
- Use my Service Canada Account to:
- change your direct deposit information
- change your address and telephone number
- print tax slips
- view, start, change or stop your voluntary federal income tax deduction
- view or request the child-rearing provision
- give consent for someone to communicate with Service Canada about your Canada Pension Plan (CPP) or Old Age Security (OAS) account
- view the status of your application for CPP or OAS benefits
- view details and print an official proof of payment report of your CPP and OAS benefits
Service Canada offers an automated telephone service that provides general information about Canada Pension Plan (CPP) benefits, including how to apply. It is available 24 hours a day, 7 days a week.
When you call, you can also use self-service options to:
- check your application status
- confirm your monthly payment amount and date
To get more information or make changes to your account, you may speak with a CPP representative during business hours.
To access information about your account, you will need to provide your Social Insurance Number (SIN) and other personal information.
Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.
Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 am to 4:30 pm Eastern time, Monday to Friday.
Average wait times
Our service standard is to answer your call within 10 minutes. Please see below for our average wait times for the week of July 19, 2021.
Definition of average wait time
This is the average length of time that callers wait in queue before speaking to an agent.
|Days||Average wait time|
|Monday July 19, 2021||9 minutes|
|Tuesday July 20, 2021||5 minutes|
|Wednesday July 21, 2021||2 minutes|
|Thursday July 22, 2021||3 minutes|
|Friday July 23, 2021||19 minutes|
|Average wait time for the week of July 19, 2021||7 minutes|
To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options or one of the telephone self-service options described above.
Weekly average wait times
|Weeks||Average wait time|
|The week of July 12 to 16||7 minutes|
|The week of July 5 to 9||34 minutes|
|The week of June 28 to July 2||52 minutes|
|The week of June 21 to 25||12 minutes|
Monthly average wait times
|Months||Average wait time|
|June 2021||25 minutes|
|May 2021||13 minutes|
|April 2021||29 minutes|
You can complete the following tasks by mail:
- apply for CPP and include certified true copies
- consent to communicate information to an authorized person
- change or update personal information or direct deposit
- get various CPP documents including:
- application forms
- entitlement letters
- rate letters
- tax slips
- get a CPP estimate
- request or cancel voluntary tax withholds
- cancel benefits in the case of death
You can complete the following tasks at a Service Canada office:
- submit supporting documents
- use the telephone interpretation service
To access information on your specific file visit My Service Canada Account.
Protecting your information
You now need to show ID and answer verification questions at Service Canada Centres to access your file.
To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.
Examples of accepted ID include:
- One of the following:
- a passport (Canadian or foreign) or permanent resident card
- a Certificate of Indian Status issued by the Government of Canada
- a provincial or territorial ID card or drivers license
- or 2 of the following:
- a birth certificate (provincial or territorial)
- a certificate of Canadian citizenship
- a certificate of registration of birth abroad
- any other government-issued ID
No ID is required to ask about our programs or services.
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