Community Volunteer Income Tax Program 2019 End-Of-Season Survey Results

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Free Tax Clinics Volunteer Survey

The survey tells us how participating organizations and volunteers feel about their experiences with the Community Volunteer Income Tax Program (CVITP). This feedback helps us fill any gaps in programming and find ways to improve.

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Response rates

  • 3,352 people responded to our survey
  • 53% of respondents prepared taxes for CVITP clients
  • 47% of respondents coordinated CVITP tax clinics
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Respondents by location

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Figure 1 - Image description

Image of a map of Canada divided by province and territory to display where respondents are located per CRA region in Canada. There are five regions filled in with different colours: Pacific is yellow, Prairies is orange, Ontario is green, Quebec is light blue, and Atlantic is dark blue.

  • 17% of respondents are from the Pacific region, which includes Yukon and British Columbia.
  • 17% of respondents are from the Prairies region, which includes Northwest Territories, Alberta, Saskatchewan, and Manitoba.
  • 36% of respondents are from the Ontario region, which includes Nunavut and Ontario.
  • 22% of respondents are from the Quebec region.
  • 9% of respondents are from the Atlantic region, which includes Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.
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Respondents by years of experience

  • 22% of respondents said this was their first year volunteering
  • 34% said they volunteered for 2-5 years
  • 16% said they volunteered for 6-10 years
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Satisfaction levels

  • 90% of respondents were satisfied with UFile
  • 88% of respondents were satisfied with the communications from their local CRA coordinator
  • 88% of respondents were satisfied with the support from their local CRA coordinator
  • 83% of respondents were satisfied with the dedicated telephone line
  • 82% of respondents were satisfied with CVITP & EFILE registration
  • 79% of respondents were satisfied with their training
  • 71% of respondents were satisfied with the advertising
  • 40% of respondents were satisfied with the Auto-fill my return service

What we're doing

We've listened to your feedback and have created new online training for volunteers.

Here are a few other improvements we've made thanks to your feedback.

Our program counts on community organizations from coast-to-coast-to-coast, and we couldn't deliver it without your ongoing dedication to this program and your community.

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