Community Volunteer Income Tax Program 2024 Year-End Survey Results
Free Tax Clinics Volunteer Survey
This survey gives participating organizations and volunteers an opportunity to tell us about their experiences with the Community Volunteer Income Tax Program (CVITP) or the Income Tax Assistance – Volunteer Program (ITAVP) in Quebec. The feedback we receive helps us find ways to improve our programming.
Response rates
- 2,676 people responded to our survey
- 87% of respondents prepared taxes for clients
- 26% of respondents were responsible for organizing the clinic (for example, setting-up the clinic, managing office supplies)
- 24% of respondents were responsible for the administration of the clinic (for example, registering your organization with the program, applying for the CVITP Grant)
Respondents by location
Figure 1 - Image description
A map of Canada that shows where respondents are located in Canada. There are four regions filled in with different colours:
- 36% of respondents are from the Western region, which includes Manitoba, Saskatchewan, Alberta, British Columbia, Nunavut, Yukon, and the Northwest Territories.
- 28% are from Ontario.
- 27% are from Quebec.
- 9% are from the Atlantic region, which includes Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.
Respondents by years of experience
- 4% of respondents said this was their first year volunteering
- 34% said they have volunteered for 2-5 years
- 25% said they have volunteered for 6-10 years
- 37% said they have volunteered for more than 10 years
Satisfaction levels
- 83% of respondents were satisfied with the support they received from their local CRA coordinator
- 85% of respondents were satisfied with the dedicated help line for volunteers
- 89% of respondents were satisfied with the volunteer training webpages
- 81% of respondents were satisfied with the volunteer training webinars
- 92% of respondents were satisfied with the Represent a Client CRA portal to obtain taxpayer information
What we're doing
We've listened to your feedback and are working on the following improvements:
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Enhanced dedicated helpline agent training
- We redesigned the resources available to our phone agents and overhauled their training program. These improvements aim to provide more efficient and effective support to our volunteers.
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Extended the CVITP Grant pilot for another year
- Respondents expressed their need for and appreciation of this program. We will continue to offer the CVITP Grant into the next year and work on making the pilot permanent.
Our free tax clinic programs count on community organizations and volunteers from coast-to-coast-to-coast, and they wouldn’t be possible without their ongoing dedication to the program and their communities.