Looking for a payment

For individuals enquiring about a payment that was not applied to an account as expected:

  • residents call:1-800-959-8281
  • non-residents call:
    • 1-855-284-5946 (inside Canada or the United States)
    • 1-613-940-8499 (outside Canada or the United States)

Electronically filed returns are assessed quickly and are usually completed before the payment can be processed. This means that any payments on filing are unlikely to be reflected on your Notice of Assessment and would not be displayed in the new Express NOA service.

You can confirm that your payment was received by accessing your account balance through My Account.

For business owners or representatives enquiring about a payment that was not applied to an account as expected:

Make sure your payment information is accurate

Be sure to accurately provide the following information to help the Canada Revenue Agency apply your payment to the intended account.
Individuals:

  • social insurance number
  • tax year

Businesses:

  • business number
  • period end date
  • fiscal year
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