Office of the Taxpayers' Ombudsman - Privacy impact assessment summary

Office of the Taxpayers' Ombudsman
Canada Revenue Agency

Overview & PIA Initiation

Government institution

Canada Revenue Agency

Government official responsible for the PIA

Elizabeth Wright

Director

Office of the Taxpayers’ Ombudsman

Head of the government institution or Delegate for section 10 of the Privacy Act

Marie-Claude Juneau

Director

Access to Information and Privacy Directorate

Name of program or activity of the government institution

Taxpayers' Ombudsman

Description of the class of record and personal information bank

Standard or institution specific class of record:

Taxpayers' Ombudsman - CRA OTO 330

Standard or institution specific personal information bank:

Office of the Taxpayers' Ombudsman - CRA PPU 222

Legal authority for program or activity

Order in council P.C. 2007‑0828:

Whereas, pursuant to paragraph 127.1(1)(c) of the Public Service Employment Act, the Governor in Council may appoint a special adviser to a minister;

And whereas the Governor in Council deems it necessary that there be a special adviser to the Minister of National Revenue acting as the ombudsman for taxpayers;

Therefore, Her Excellency the Governor General in Council, on the recommendation of the Prime Minister, hereby sets out in the annexed schedule the terms and conditions of employment of the special adviser to the Minister of National Revenue, to be known as the Taxpayers' Ombudsman, who may be appointed by the Governor in Council under paragraph 127.1(1)(c) of the Public Service Employment Act.

Section 4 of the Order in Council identifies the mandate of the Taxpayers’ Ombudsman to assist, advise and inform the Minister about any matter relating to services provided to a taxpayer by the CRA, including to review and address any request for review of a service complaint.