Service Standards 2014-2015
Service standards for authorizing or cancelling a representative
Detailed performance results can be found in the Annual Report.
Processing a request to authorize or cancel a representative – paper
- What is this? This is a timeliness service standard for processing a request to authorize or cancel a representative by paper. This service standard was introduced in 2013-2014.1
- Standard: Our goal is to process your complete paper request to authorize or cancel a representative in 20 business days or less of receipt by the CRA provided the request is complete.
- Target: The CRA aims to meet this standard 90% of the time.
- How you can request this service from the CRA:
- How you will receive this service from the CRA:
1The former four standards for processing a request to authorize or cancel a representative have been retired.
*Note: This service standard was introduced in 2013-2014.
Processing a request to authorize or cancel a representative – electronic
- What is this? This is an accuracy service standard for processing requests received to authorize or cancel a representative to deal with the CRA on a taxpayer's behalf. This service standard was introduced in 2013-20142.
- Standard: Our goal is to process your complete electronic request to authorize or cancel a representative in 5 business days or less of receipt by the CRA provided the request is complete.
- Target: The CRA aims to meet this standard 90% of the time.
- How you can request this service from the CRA:
- Internet
- How you will receive this service from the CRA:
- Internet
2The former four standards for processing a request to authorize or cancel a representative have been retired.
*Note: This service standard was introduced in 2013-2014.