Service Standards 2015-2016

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Detailed performance results can be found in the Annual Report.

• Taxpayer requests for statistical tax data

Service standards for taxpayer requests for statistical tax data

Taxpayer requests for statistical tax data

• What is this? This service standard measures the timeliness of the Canada Revenue Agency's responses to taxpayers' requests for statistical tax data. Tax data includes statistics, models, and advisory services. This service standard was introduced in 2003 and is delivered on a cost-recovery basis in accordance with a 1992 Fee Order under the Financial Administration Act.

• Standard: Our goal is to respond to taxpayer requests for statistical data within an average of 30 calendar days.

• Target: The CRA aims to meet this standard 100% of the time.

• How you can request this service from the CRA:

  • Mail
  • Email

• How you will receive this service from the CRA:

  • Mail
  • Email
  • Internet
  • Telephone

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