Canada Revenue Agency national COVID-19 business continuity plan

Effective June 15, 2020


The Agency's National COVID-19 Business Continuity Plan has been created to provide National direction for coordinated implementation at the local level. The Plan outlines the Agency's prioritization of services. Collaboration at the national and regional level is paramount for success of the Plan.

It will ensure that the Agency can continue to support Canadians with delivery of critical services during the COVID-19 pandemic. Critical services are defined as services whose compromise in terms of availability or integrity, would result in a high degree of injury to the health, safety, security or economic well-being of Canadians, or to the effective functioning of the Government of Canada.

The Plan is reviewed on a regular basis and incrementally adjusted with time to ensure the Agency carries out priority activities in support of the economic well-being of Canadians while safeguarding the health, safety and security of our employees.

As the external landscape evolves and new programs and changes are announced, priorities will be reassessed and some activities currently not deemed critical may become critical.

Agency strategic response objectives

To ensure the continuity of:

Critical services to Canadians and to the government of Canada – program branchesFootnote 1

Assessment, Benefit, and Service Branch

Collections and Verification Branch

Compliance Programs Branch

Appeals Branch

Service, Innovation, and Integration Branch

Office of the Taxpayers’ Ombudsman

Legislative Policy and Regulatory Affairs Branch

Critical services – business enabling functions

Information Technology Branch

Human Resources Branch

Public Affairs Branch

Finance and Administration Branch

Legal Services Branch

Audit, Evaluation and Risk Branch

Continuity of leadership

All Branches & Regions

Monitoring and reporting

Response by phases of pandemic

As we progress through phases of the pandemic, critical service priorities and associated strategies will be reviewed and adjusted accordingly.

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