Multi-factor authentication to access CRA login services

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What is the multi-factor authentication feature?

The multi-factor authentication feature is an enhanced security measure that was implemented throughout our CRA login services. When prompted to enroll in the multi-factor authentication service, users will need to provide a cell or landline phone number. Users will then be required to enter a one-time passcode that is sent via text message or landline to the phone number provided, before gaining access to online services in the future.

How do I use the multi-factor authentication feature to access my CRA login service?

CRA login

  1. Enter your user ID and password.
  2. If asked, go through the captcha security process. To help distinguish between human users and bots, this security feature will require individuals to identify specific images, before being granted access to online services.
  3. Answer a security question (If you select ‘remember me,’ you will not see this page in the future when using the same device or browser to login).
  4. Click ‘next’ when taken to the Last CRA login page.
  5. First you will be required to enroll in the multi-factor authentication process. To enroll, you will need to provide a cell or landline phone number.
  6. Once you receive your one-time pass code via text or voice message to the phone number you provide, enter it. This process will need to be repeated for future login attempts.
  7. You are now logged in!

Sign-In Partner login

  1. Choose the Sign-In Partner option to login.
  2. On SecureKey Concierge’s Select Sign-In Partner page, select the financial institution you wish to use.
  3. At the financial institution’s site, enter the required sign-in information.
  4. You are returned to the CRA.
  5. First you will be required to enroll in the multi-factor authentication process. To enroll, you will need to provide a cell or landline phone number.
  6. Once you receive your one-time pass code via text or voice message to the number you provide, enter it.
  7. You are now logged in!

BC Services Card

  1. Choose the BC Services Card option to login.
  2. Consent to let BC share information with the CRA.
  3. On the BC Services Card login page, complete the login process.
  4. You are returned to the CRA.
  5. First you will be required to enroll in the multi-factor authentication process. To enroll, you will need to provide a cell or landline phone number.
  6. Once you receive your one-time pass code via text or voice message to the number you provide, enter it.
  7. You are now logged in!

Why do I now need to enter a one-time passcode to access my online account?

The CRA has introduced a multi-factor authentication process to enhance the security of its online services, and ensure the safety and protection of taxpayer information.

What if I didn’t receive my one-time passcode?

If you did not receive your one-time passcode you can ask for it to be resent. If the issue continues, please contact us.

Can I disable the multi-factor authentication feature?

Currently there is no online option to disable the multi-factor authentication feature. If you wish to do so, please contact us.

What if I don’t have access to text message or a landline?

If you do not have access to text message or a landline, please contact us.

Do I need a mobile phone to use multi-factor authentication?

No, you don’t need a mobile phone to use multi-factor authentication and receive your one-time passcode. You can also use your landline and receive your code by voice message.

How do I update the phone number I provided when I enrolled in multi-factor authentication?

Currently, you will need to contact us to update your phone number. Future releases will include the ability to do this online.

Can I receive my one-time passcode by email for multi-factor authentication?

At this time, there is not an option to receive your one-time passcode by email. Once you’ve enrolled, it will be sent by text or voice message to the cell phone or landline number you provide.

Can I use an international phone number to receive one-time security codes with multi-factor authentication?

No, at this time you cannot use an international phone number to receive your one-time security code with multi-factor authentication. If you have an international phone number, please contact us.

What should I do if I have been locked out of my account?

If your account becomes locked due to entering the wrong passcode, call the CRA’s help desk at 1-800-959-8281 to have your account unlocked.

What does it mean when I see "Standard message or data rates may be charged by your telephone service provider”? Is there a charge to receive the one-time passcode?

The CRA does not charge for this service, however your provider may charge standard message and data rates. Check with your provider if you have questions about your plan and costs.

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