My Account terms and conditions of use

In return for the Canada Revenue Agency (CRA) giving you access to My Account, you agree to abide by the following terms and conditions of use for this and all future uses of My Account:

1. You agree to provide all of the requested information for the purposes of viewing and/or managing your personal income tax and benefit information.

2. You agree that any information you provide is true, accurate, and complete.

3. You understand and accept that you are at all times responsible for your sign in information (i.e. user ID/name, password, card number, security questions and answers, Personal Identification Number (PIN), passcode grid). This responsibility applies even if you change your sign in information. This information must be kept confidential at all times and must not be shared with or disclosed to others.

4. If your sign in information (i.e. user ID/name, password, card number, security questions and answers, Personal Identification Number (PIN), passcode grid) are revealed or if you suspect that someone else has learned or obtained them, you are responsible for taking all necessary measures to ensure compliance with the terms and conditions you agreed to when you created your sign in information (either with the Canada Revenue Agency, any Government of Canada institution, or any Sign-in Partner). You must also advise the Canada Revenue Agency immediately.

5. You agree not to use your own or another individual's sign in information for any illegal or improper purposes.

6. You agree when adding a telephone number for multi-factor authentication, to use only a telephone that belongs to you. If you do not own a telephone, you are required to use the passcode grid for multi-factor authentication.

7. You agree that you will not use any script, robot, spider, Web crawler, screen scraper, automated query program or other automated device or any manual process to monitor or copy the content contained in any online services. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Canada Revenue Agency’s online services, and that you will not disturb the normal operation of such services. You agree that you will not take any action that imposes an excessive, unreasonable or disproportionately large load on our infrastructure. You agree not to use the services in a manner that harasses or may harass other parties, or that will or will have the potential to disrupt, undermine, corrupt, diminish or otherwise threaten or jeopardize the Canada Revenue Agency’s online services or their integrity.

8. The Canada Revenue Agency will monitor access to My Account to ensure the service is being used responsibly and in accordance with these terms and conditions. 

9. You understand and accept that the Canada Revenue Agency can suspend or revoke your access to My Account without notice under the following circumstances:

• we suspect unauthorized use of your personal or sign in information;
• you fail to comply with any of the Terms and Conditions of Use and/or agreements in place with the Canada Revenue Agency;
• as a security measure;
• for operational reasons i.e. including, but not limited to, the use of scripts, web crawlers or screen scrapers;
• for administrative reasons;

10. The Canada Revenue Agency has taken all reasonable steps to ensure the security of this Web site. We have used sophisticated encryption technology and incorporated other procedures to protect your personal information at all times. However, the Internet is a public network and there is the remote possibility of data security violations. In the event of such occurrences, the Canada Revenue Agency is not responsible for any damages you may experience as a result.

11. Transactions that occur between users of the Canada Revenue Agency's My Account service and the Sign-In Partner service, and any Sign-In Partner are outside of the control of the Canada Revenue Agency. Such transactions are governed by terms and conditions and agreements in place between the user and the Sign-In Partner service and the user and any Sign-in Partner. This Agreement does not amend or modify any such terms and conditions.

12. Transactions that occur between users of the Canada Revenue Agency's My Account service and provincial partner services are outside of the control of the Canada Revenue Agency. Such transactions are governed by terms and conditions and agreements in place between the user and the government of the province in question. This Agreement does not amend or modify any such terms and conditions.

13. The Canada Revenue Agency is not liable to users of the Canada Revenue Agency My Account service for any damage caused or problems suffered, as a result of the transactions carried out using the Sign-in Partner or provincial partner services.

14. The Canada Revenue Agency is not liable to users of the Canada Revenue Agency My Account service for any damage caused or problems suffered, as a result of the transactions carried out using the Sign-in Partner or provincial partner credential.

15. Without restricting the generality of the foregoing, the Canada Revenue Agency disclaims all liability for any claim in relation to:

• the availability or unavailability, for any reason , of the Internet, sign in services, transfer links, telecommunications or other infrastructure systems;
• any illegal or fraudulent use of your sign in information; or
• any transfer of information to the Canada Revenue Agency
• the non-acceptance of information provided through My Account
• any restriction, delay, malfunction, or unavailability of the My Account service; or
• the use of your sign in information in a foreign country where such use is prohibited by the laws of that country.

16. These terms and conditions of use may be amended from time to time. When this occurs, you will be presented with the new version and asked to indicate your acceptance once again.

17. This service is intended for individuals only. If you are a representative, you must use the Represent a Client service. Inappropriate use of this service could result in the revocation or suspension of your online access.