Email notifications from the CRA – Individuals
Some taxpayers may have received an email notification from the CRA. We are encouraging those who don’t yet have a My Account to register for one. With My Account, you can view CRA mail or check to see if you have any uncashed cheques.
As of February 7, 2022, all My Account users will need to have an email address on file to help protect their online accounts from fraudulent activity. If you do not currently have an email address on file, you will be prompted to provide one when you sign in.
Email notifications from the Canada Revenue Agency (CRA) let you know when important changes are made on your account and when you have mail to view in My Account.
An email address is required to use My Account
My Account users are required to have an email address on file with the CRA to help protect their accounts from fraudulent activity. This security feature ensures that you receive email notifications when important changes are made to your account.
While some email notifications will be mandatory to ensure the security of your account, such as when your address or direct deposit information is changed, you will be able to choose to receive additional optional notifications, such as when you have uncashed cheques.
This security feature will not affect your preferred method of receiving CRA mail. You will have the option to receive mail either by paper or an email notification when you have new mail to view in My Account.
If you are new to My Account, you will be asked to provide your email address as part of the registration process.
Email notifications you will receive
Once you have provided the CRA with an email address, we will send you email notifications when:
- your address is changed
- your banking information for direct deposit is changed
- your marital status is changed
- your authorized representative information is changed
- your personal identification number is created, updated, or deleted
- you have successfully applied for a COVID-19 benefit
- your CRA userID and password have been revoked
- mail sent to you by the CRA has been returned, meaning you need to update your mailing address
- you have new CRA mail to view in My Account (your correspondence preference must be set to “Electronic mail”)
You can also choose to receive additional optional email notifications when:
- you have uncashed cheques
- your “Submit documents” submission has been received
- there is a file status update to your disability tax credit application
- tax information slips are available in My Account
CRA mail you will receive electronically
If your correspondence preferences are set to “Electronic mail,” you will receive an email notification when you have new mail from the CRA to view in My Account. You will not receive a paper copy in the mail.
Some examples of CRA mail you can currently receive online include:
- notices of assessment
- notices of reassessment
- benefit notices
- adjustment notices
- instalment reminders
- letters asking for information and documentation for some programs
The CRA adds more items to its email notification service every year. However, some mail cannot be sent electronically and will continue to be mailed on paper. If you need a paper copy of your electronic mail, you can sign in to My Account and print it.
If you still want to receive your mail from the CRA by paper, make sure “Electronic mail” is not ticked in your correspondence preferences. Your mail will still be available to view in My Account, but you will not receive an email notification about it.
Registering for email notifications from the CRA
There are many ways to register to receive email notifications from the CRA:
- register for My Account and you will be prompted to provide an email address
- sign in to My Account or the MyCRA web app and you will be prompted to provide an email address if you don’t already have one on file
- use the MyBenefits CRA web app and select “Email address”
- provide your email address when you file a return with NETFILE software
- enter your email address on a paper income tax and benefit return that you send to the CRA
- provide your email address to your tax preparer who is filling out Form T183 or who uses EFILE
- contact Individual Income Tax and Trust Enquiries by phone
Once you are registered for email notifications, you can update your email address by signing in to My Account or MyCRA and selecting “Notification preferences”, or you can complete any of the options above with a new email address. You can only have one email address on file at a time.
The email address you provide is the one we will use to tell you that important changes were made on your account or that you have new mail to view in My Account.
You are responsible for making sure we have your correct email address at all times.
After you register or update your email address
Once you register or update your email address, we will send a confirmation email to the address you gave us. Depending on how you registered or updated your email address, you should receive your confirmation email within the following timelines:
- immediately if you registered or updated your email through My Account or the MyCRA or MyBenefits CRA web apps
- within eight business days if you provided your email on your electronic return (using NETFILE or an EFILE service provider)
- within four to six weeks if you provided your email on a paper income tax and benefit return
If you do not get a confirmation email, sign in to My Account, MyCRA, or MyBenefits CRA and check the email address on your profile. If the email address is wrong, update it. If it is correct, check your junk mail folder for an email from the CRA.
How to know if the email notification you received is from the CRA
Emails sent from the CRA’s email notification service will have the sender name Canada Revenue Agency / Agence du Revenu du Canada.
The CRA’s email notifications will not do the following:
- Contain a link
- Ask you for personal or financial information
- Request payment by prepaid credit cards or gift cards
- Use aggressive language or tone
- Threaten arrest or to send police
For more information, visit Scam prevention and the CRA.
Differences between the online and paper versions of the notice of assessment or reassessment
Both the online and paper versions of the notice include all of the assessment information and are official CRA-issued federal income tax notices. However, there are differences between the online and the paper versions:
- The online version in My Account includes information about registered retirement savings plans, the Home Buyers’ Plan, and the Lifelong Learning Plan in collapsible tabs. Links to additional information are provided at the bottom of the page.
- The online version does not include a remittance form, a cheque, or payment information. Instead, you can use the “Request a remittance voucher” service in My Account or use the MyCRA web app to get a personalized paper remittance form, you can view your refund status within My Account or MyCRA, you can arrange a pre-authorized debit agreement in My Account or MyCRA, or you can use the “My Payment” service through the CRA website or MyCRA to make an online payment.
- The online version does not include the general information printed on the back page of the paper version. Instead, general information is offered on the CRA website, and services like “Change my address”, “Change my return”, and “Register my formal dispute” are available in My Account. If you choose to print the PDF version available within “Mail”, general information will be printed on the last page.
What to do if you need a paper copy of a notice
If your bank or anyone else needs a paper copy of a notice of assessment, all you need to do is sign in to My Account and print or download a copy. You can access and print copies of past notices of assessment (issued after February 9, 2015) anytime in My Account. Any notices issued to you after this date will be available as a print friendly PDF version within “Mail”.
Other email notifications you can receive about your account
You might receive an email notification from the CRA for other reasons, even if you are not registered for email notifications.
- Audit enquiries – If you included an email address on your original audit enquiry submission form, we will email you when our response is available for you to view in My Account.
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