Confirm a payment – Payments to the CRA
You can confirm that you have made or received a payment, or that you have a balance owing to the CRA. Some payments you make will not appear in your CRA account right away.
On this page
How to confirm or correct a payment
Follow these steps to confirm or correct a payment.
If you made a payment to the wrong account, you can correct the error by transferring between your accounts.
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Allow time for your payment to be processed
Before checking to see if we have received a payment you sent, allow:
- 3 business days for online payments
- 10 business days (plus mailing time) for payments by cheque or money order
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Sign in to your CRA account to confirm your payment
You can sign in to your CRA account to check your balances and confirm where your payments went. If you are expecting a payment or refund, make sure your direct deposit and mailing address are up to date.
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Individuals
- Sign in to your CRA account
- Select your Individual account
- Select Accounts and payments
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Businesses
- Sign in to your CRA account
- Select your Business account
- Find the account you made the payment to under “Accounts”
- Select View and pay account balance
If you did not receive a payment or refund you were expecting, we may have automatically used your refund, benefit or credit to pay down a debt.
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Move a payment that went to the wrong place
If your payment went to the wrong place in your CRA account, you can try to correct the problem yourself without calling.
Sign in to your CRA account to transfer the payment to the right place.
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Individuals
- Sign in to your CRA account
- Select your Individual account
- Select Accounts and payments
- If you have an amount under "Available payment(s)", select Transfer payments in real-time to transfer a payment to:
- A tax balance owing
- Current year instalments
- COVID-19 benefits
- Otherwise, under "Make an online request", select Payment transfer to request a transfer or Refund to request a refund
- Keep the reference number provided for your records
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Businesses
- Sign in to your CRA account
- Select your Business account
- Find the account you made the payment to under “Accounts”
- Select View and pay account balance
- Select Transfer payment (if it is displayed) to transfer a payment or credit in real-time:
- From one interim period to another
- Within a program account
- Between program accounts of the same 9-digit business number
You may also request a transfer using the "Enquiries service" on the account Overview page in your Business account. Find out more about how to transfer business payments between accounts.
If you have an authorized representative
Your representative can sign in to their Represent a client account and transfer the payment for you, if they have the appropriate authority level:
- Level 2 or legal representative for individuals
- Level 2 or delegate authority level 3 for businesses
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Resolve other payment issues
Call us if:
- You did not receive a payment or refund you were expecting, and could not find an explanation online or in a notice we sent you
- Any of the previous steps did not work for you
Online
You may be able to resolve your question without calling.
CRA account
Use your individual or business CRA Account to:
- Review payments you sent or expect to receive
- Correct a payment that went to the wrong place
- Make a payment to the CRA
- Chat online with a service agent
- Request a payment search or a refund search (business account only)
By phone
Individual tax account
Information you will need before you call
- Social Insurance Number
- Full name and date of birth
- Complete address
- An assessed tax return, notice of assessment, other tax document, or be signed in to your CRA account
Calling on behalf of someone else
If you’re calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.
Learn more: Authorize a representative
Phone number
All of Canada and United States except Yukon, Northwest Territories and Nunavut, see below for specified numbers 1-800-959-8281 (opens up phone application)
For self-service options and live service agentsUse an alternative phone number if you live in a Canadian territory, are outside of Canada or the U.S., or use assistive technology.
Automated self-service
Self-service options are available for some issues (no wait times).
- Self-service options
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- Check account balance
- Last payment amount and date
- Where last payment was applied
- Hours
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6 am to 3 am Eastern time
Monday to SundayAvailable public holidays
Live service agents
Service agents are also available to help with your tax and benefit questions.
- Wait times
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Wait time: Wait times are Not availableUpdated: Wait times are not available -- ET
- Hours
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8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
Specific phone numbers for certain situations:
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Yukon, Northwest Territories and Nunavut residents
1-866-426-1527 (opens up phone application)
Only use this number if your area code is 867. If your area code is something else, call the general number at 1-800-959-8281.
Service hours for 1-866-426-1527 are the same as those mentioned above for live service agents. You will be connected almost immediately.
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Located outside of Canada and the U.S.
1-613-940-8495 (opens up phone application)
The CRA only accepts collect calls made through a phone operator. Once your call is connected, you might hear a beep and experience a short delay.
Wait times and service hours are the same as those mentioned above for live service agents.
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TTY (Teletypewriter) and Canada VRS (Video Relay Service)
- TTY number
- 1-800-665-0354
- Canada VRS registration
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Download the VRS Canada app to use the VRS phone line.
For more information, refer to Canada VRS.
You will be connected with a live agent, however there is no wait time for these services.
Service hours are the same as those mentioned above for live service agents. You will be connected almost immediately.
Benefit account
Phone number
All of Canada and United States except Yukon, Northwest Territories and Nunavut, see below for specified numbers 1-800-387-1193 (opens up phone application)
To speak with a live service agentUse an alternative phone number if you live in a Canadian territory, or use assistive technology.
Live service agents
Service agents are available to help with your tax and benefit questions.
- Wait times
-
Wait time: Wait times are Not availableUpdated: Wait times are not available -- ET
- Hours
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8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
Specific phone numbers for certain situations:
Business account
Information you will need before you call
- Business number
- Business name
- Complete business address
- An assessed tax return, notice of assessment, other tax document, or be signed in to your CRA account
Phone number
All of Canada and United States except Yukon, Northwest Territories and Nunavut, see below for specified numbers 1-800-959-5525 (opens up phone application)
To speak with a live service agentUse an alternative phone number if you live in a Canadian territory, are outside of Canada or the U.S., or use assistive technology.
Live service agents
Service agents available to help with your tax and benefit questions.
- Wait times
-
Wait time: Wait times are Not availableUpdated: Wait times are not available -- ET
- Hours
-
8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
Specific phone numbers for certain situations:
-
Yukon, Northwest Territories and Nunavut residents
1-866-841-1876 (opens up phone application)
Only use this number if your area code is 867. If your area code is something else, call the general number at 1-800-959-5525.
Service hours for 1-866-841-1876 are the same as those mentioned above for live service agents. You will be connected almost immediately.
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Located outside of Canada and the U.S.
1-613-940-8497 (opens up phone application)
The CRA only accepts collect calls made through a phone operator. Once your call is connected, you might hear a beep and experience a short delay.
Wait times and service hours are the same as those mentioned above for live service agents.
-
TTY (Teletypewriter) and Canada VRS (Video Relay Service)
- TTY number
- 1-800-665-0354
- Canada VRS registration
-
Download the VRS Canada app to use the VRS phone line.
For more information, refer to Canada VRS.
Service hours are the same as those mentioned above for live service agents. You will be connected almost immediately.
Part XIII non-resident withholding accounts
Information you will need before you call
- Individual Tax Number
- Full name and date of birth
- Complete address
- A valid tax document
Phone number
All of Canada and United States 1-855-284-5946 (opens up phone application)
To speak with a live service agentUse an alternative phone number if you are outside of Canada or the U.S., or use assistive technology.
Live service agents
Service agents are also available to help with your tax and benefit questions.
- Wait times
-
Wait time: Wait times are Not availableUpdated: Wait times are not available -- ET
- Hours
-
8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
Specific phone numbers for certain situations:
-
Located outside of Canada and the U.S.
1-613-940-8499 (opens up phone application)
The CRA only accepts collect calls made through a phone operator. Once your call is connected, you might hear a beep and experience a short delay.
Wait times and service hours are the same as those mentioned above for live service agents.
-
TTY (Teletypewriter) and Canada VRS (Video Relay Service)
- TTY number
- 1-800-665-0354
- Canada VRS registration
-
Download the VRS Canada app to use the VRS phone line.
For more information, refer to Canada VRS.
Service hours are the same as those mentioned above for live service agents. You will be connected almost immediately.
Make sure it's really the CRA contacting you
If someone contacts you to say you owe money to the CRA, you can confirm whether or not this is true by checking your CRA account balance.
If you think you may have been the victim of a scam or fraud, refer to Report a scam or identity theft.